Client Services Associate
Company
True North Advisors is a mission-driven wealth management firm dedicated to empowering clients through education, transparency, and personalized financial planning. We are seeking a professional, organized, and client-focused Client Services Associate to support our growing financial services practice.
Role
This role serves as a key point of contact for clients, vendors, and office guests while providing administrative and operational support to Financial Representatives and firm leadership. The ideal candidate is detail-oriented, dependable, technology savvy, and thrives in a fast-paced, team-oriented environment.
Responsibilities include:
- Answer and direct incoming calls through the firm’s VoIP phone system
- Welcome and assist clients, visitors, and office guests in a professional manner
- Serve as a point of contact for vendors, suppliers, and facility management
- Maintain Financial Representatives’ calendars, including scheduling client meetings, business meetings, and travel arrangements
- Maintain accurate and organized client records and case histories
- Generate client and prospect reports and maintain prospect/new client information
- Respond to inquiries from existing and prospective clients
- Coordinate special events, office socials, and client appreciation initiatives
- Organize and distribute incoming mail and manage office supply inventory
- Assist with preparation of client presentation materials and miscellaneous office projects
- Support invoice processing, vendor coordination, and general office administration
- Maintain a professional reception area and conference room environment
- Assist with computer and software setup and troubleshooting
- Perform additional duties and special projects assigned
Qualifications
- Bachelor’s degree preferred with at least one year of relevant professional experience
- Strong verbal communication and telephone skills
- Professional demeanor with excellent customer service skills
- Ability to work independently and collaboratively within a team environment
- Strong organizational skills with the ability to prioritize and multitask effectively
- Excellent attention to detail and follow-through
- Resourceful, proactive, and adaptable in handling day-to-day responsibilities
- Technology savvy with proficiency in Microsoft Office, including Word, Excel, and PowerPoint
- Strong work ethic with sound judgment and high ethical standards
- Reliable, dependable, and punctual
- Ability to obtain a Florida 2-15 Life & Health License within six months of employment