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Field Support Specialist Jobs (NOW HIRING)

Nova-Tech Engineering

Field Support Specialist

Willmar, MN · On-site

$60K - $80K/yr

Field Support Specialist Pay Range: $60,000 - $80,000/Year Who is Nova-Tech Engineering? Headquartered in Willmar, MN, Nova-Tech Engineering is a growing, dynamic company founded in 1992 that began ...

CDIT LLC

Field Support Specialist

Columbia, MD · On-site

We are seeking a skilled and detail-oriented Field Support Specialist to join our team. The ideal candidate will have strong experience with providing hands-on support for Oracle hardware with ...

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Field Support Specialist information

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How much do field support specialist jobs pay per year?

As of Aug 9, 2026, the average yearly pay for field support specialist in the United States is $70,697.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What is the difference between Field Support Specialist vs Field Service Technician?

AspectField Support SpecialistField Service Technician
CredentialsTypically requires certifications like CompTIA A+ or similar technical certificationsOften requires technical certifications or trade licenses depending on industry
Work EnvironmentPrimarily office-based with on-site client supportPrimarily on-site at client locations or job sites
Employer & Industry UsageUsed across IT, telecommunications, and technology sectorsCommon in manufacturing, HVAC, and equipment maintenance industries
Search & Comparison IntentOften compared for technical support roles involving client interactionCompared for hands-on technical repair and installation roles

The main difference is that a Field Support Specialist typically provides remote or on-site technical support, often from an office setting, while a Field Service Technician focuses on hands-on repair and maintenance at client sites. Both roles require technical certifications and are essential in their respective industries, but they differ in work environment and daily responsibilities.

How does a field support specialist typically collaborate with other departments to resolve client issues?

Field Support Specialists frequently work closely with technical teams, sales representatives, and customer service departments to resolve client issues efficiently. They often act as the bridge between the customer and internal experts, relaying technical details and ensuring solutions are implemented smoothly onsite or remotely. Regular communication, thorough documentation, and teamwork are critical aspects of the role to ensure quick issue resolution and high customer satisfaction.

What is a field support specialist?

A Field Support Specialist is a professional who provides on-site technical support, troubleshooting, and maintenance services for a company's products or systems. Their responsibilities typically include installing equipment, diagnosing and resolving technical issues, training end-users, and ensuring customer satisfaction. Field Support Specialists often travel to client locations, work with various teams, and serve as the primary point of contact for field service matters. They play a crucial role in maintaining efficient operations and minimizing downtime for clients.

What are the key skills and qualifications needed to thrive as a field support specialist?

To thrive as a Field Support Specialist, you need strong problem-solving abilities, technical aptitude, and a relevant associate or bachelor's degree. Familiarity with CRM systems, diagnostic tools, and industry-specific hardware or software is typically required, along with certifications like CompTIA A+ or vendor-specific credentials. Exceptional communication, customer service, and time management skills set top performers apart in this role. These competencies ensure efficient issue resolution, high customer satisfaction, and reliable on-site support in dynamic environments.
More about Field Support Specialist jobs
What cities are hiring for Field Support Specialist jobs? Cities with the most Field Support Specialist job openings:
Who are the top companies hiring for Field Support Specialist jobs? The top employers for Field Support Specialist jobs are:
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What job categories do people searching Field Support Specialist jobs look for? The top searched job categories for Field Support Specialist jobs are:
What are popular job titles related to Field Support Specialist jobs? For Field Support Specialist jobs, the most frequently searched job titles are:
Field Support Specialist jobs near you
Infographic showing various Field Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,697 per year, or $34 per hour.

Field Support Specialist

RESTECH Information Services

Metairie, LA • On-site

Full-time

Re-posted 9 days ago

Job description

Job Type
Full-time
Description
Field Support Specialist
Join the Restech Fleet! We're on a mission to find the next Field Support Specialist - someone who is as passionate about tech as they are about helping clients across the galaxy. Whether you see yourself as a member of the Rebel Alliance or a Starfleet officer, this role is perfect for those who thrive in dynamic environments and enjoy the thrill of solving technical challenges.
Responsibilities:
  • Customer Engagement: Answer incoming support calls with the enthusiasm of a young Padawan eager to assist, creating support tickets and following them through to resolution.
  • Hardware Repair: Utilize your technical skills to repair and maintain various hardware, from malfunctioning droids to essential Starfleet equipment.
  • Onsite Visits: Travel to client sites to drop off equipment or provide hands-on support, embodying the spirit of an interstellar courier or a Starfleet technician.
  • Team Collaboration: Assist higher-level engineers in tackling complex technical issues, learning and growing alongside seasoned Jedi Masters or Starfleet officers.
  • Documentation: Create and update support materials, leaving a legacy of knowledge like a Jedi holocron or Starfleet technical manual.

Hard Skills:
  • Technical Proficiency: Basic knowledge of computer hardware and software, with the ability to troubleshoot and repair devices effectively.
  • Adaptability: Quick learner, capable of adapting to new technologies and environments, much like a Starfleet cadet or Jedi youngling mastering new skills.
  • Communication: Strong communication skills, able to converse fluently in technical jargon (R2D2's beeps) and layman's terms (C3PO's human-speak).
  • Reliability: Dependable and security-minded, ensuring that all tasks are completed with precision and care.

The Ideal Candidate:
  • Experience: Previous experience in a support or technical role is a plus, but enthusiasm and a willingness to learn are key.
  • Multitasking: Ability to juggle multiple issues simultaneously, whether handling a frozen screen one moment and coordinating a network repair the next.
  • Customer Focus: Strong interpersonal skills, dedicated to building positive relationships with clients and providing top-notch support.
  • Tech Savvy: Familiarity with Windows, Mac, and Linux operating systems, as well as a desire to expand your technical knowledge.

Join us at Restech and embark on a career where you can make a real difference. Live long and prosper, and may the Force be with you!
Requirements
Car/Truck with current insurance and good driving history.
  • Networking:
    • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP).
    • Basic to intermediate knowledge of firewalls, routers, and switches.
  • Desktop and End-User Support:
    • Proficiency in troubleshooting Windows and macOS operating systems.
    • Experience with hardware troubleshooting and repair (desktops, laptops, peripherals).
  • Server Administration:
    • Basic to intermediate knowledge of Windows Server administration.
    • Familiarity with Active Directory, user management, and file/print services.
  • Security:
    • Knowledge of basic cybersecurity principles and best practices.
    • Experience with antivirus and endpoint protection solutions.
  • Backup and Recovery:
    • Understanding of backup solutions and procedures.
    • Experience with data recovery and restoration.
  • Remote Monitoring and Management (RMM):
    • Familiarity with RMM tools (e.g., ConnectWise Automate, Datto RMM).
    • Experience with monitoring and maintaining client systems through RMM platforms.
  • Mobile Device Management:
    • Experience with mobile device setup, configuration, and troubleshooting.
  • Hardware and Software Installation:
    • Proficiency in installing and configuring hardware and software.
    • Experience with software deployment and updates.
  • Customer Service:
    • Strong communication and interpersonal skills.
    • Ability to explain technical issues to non-technical users.
  • Documentation:
    • Ability to create and maintain accurate documentation of incidents, solutions, and procedures.

Apply