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Field Service Representative Jobs in Washington (NOW HIRING)

Eaton

Senior Field Service Representative

Manassas, VA · On-site

$101K - $148K/yr

Eaton's Engineering Service & Systems Division is seeking a Senior Field Service Representative to join our team. Eaton has the largest and most experienced team of field services technicians and ...

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$14

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$46

How much do field service representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for field service representative in Washington is $28.37, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $32.40 per hour, depending on experience, location, and employer.

What is a field service representative?

Field Service Representatives are professionals who provide on-site support, maintenance, and repair services for products or equipment at customer locations. They often travel to client sites to troubleshoot technical issues, perform installations or upgrades, and ensure customer satisfaction by addressing concerns promptly. These roles require strong technical skills, problem-solving abilities, and excellent communication, as representatives act as the face of their company while interacting directly with clients.

What are the key skills and qualifications needed to thrive as a field service representative?

To thrive as a Field Service Representative, you need strong technical aptitude, problem-solving abilities, and a relevant associate’s or bachelor’s degree, often in electronics, engineering, or a related field. Familiarity with diagnostic tools, CRM software, and industry-specific equipment is typically required, along with certifications like CompTIA A+ or manufacturer-specific training. Excellent communication, customer service orientation, and time management skills help you build client relationships and handle on-site challenges effectively. These skills are crucial for resolving technical issues efficiently, ensuring customer satisfaction, and representing the company professionally in the field.

What are some common challenges field service representatives face when working at client sites?

Field Service Representatives often encounter challenges such as adapting to unfamiliar environments, troubleshooting equipment with limited onsite resources, and managing customer expectations in real time. They must be comfortable working independently, problem-solving under pressure, and communicating effectively with both clients and remote technical teams. Flexibility and strong interpersonal skills are essential, as each client's site and needs can vary significantly from one assignment to the next.

What is the difference between Field Service Representative vs Customer Service Technician?

AspectField Service RepresentativeCustomer Service Technician
Required credentialsTechnical certifications, sometimes a high school diploma or equivalentBasic technical knowledge, often customer service training
Work environmentOn-site at client locations, traveling frequentlyPrimarily in service centers or customer sites, less travel
Employer & industry usageManufacturing, telecommunications, utilitiesElectronics, appliances, IT support
Common search intentTechnical field work, troubleshooting, installationsCustomer support, product repairs, troubleshooting

While both roles involve technical skills and customer interaction, Field Service Representatives focus on on-site installations, repairs, and maintenance at client locations, often requiring technical certifications and travel. Customer Service Technicians typically handle support and repairs within service centers or at customer sites with less travel, emphasizing customer interaction and troubleshooting skills.

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Field Service Representative jobs near you
Infographic showing various Field Service Representative job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $59,006 per year, or $28.4 per hour.

MARS Field Service Representative (FSR)

CACI International, Inc.

Chantilly, VA • On-site

$78K - $165K/yr

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Job description

Job Title: MARS Field Service Representative (FSR)
Job Category: Intelligence
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 25%
Type of Travel: Local
* * *
The Opportunity:
  • CACI seeks an experienced Field Service Representative for the Defense Intelligence Agency's (DIA's) Machine-assisted Analytic Rapid-repository System (MARS) Program.
  • The MARS Field Service Representative plays a key role in helping DIA consumers successfully adopt and integrate MARS into their daily operations.
  • This position combines technical expertise, training ability, and workflow analysis to ensure consumers achieve mission needs.
  • Representatives work directly with users in their operational environments-observing how they work, identifying opportunities for efficiency, giving MARS demonstrations, and providing feedback to development teams to align with real-world needs.

Responsibilities:
  • The ideal candidate has a background in intelligence production or operations, strong communication skills, and a passion for helping teams transform how they work through technology.
  • The representative is responsible for a multiple-discipline skill set utilizing intelligence production and operational background to provide training and workflow integration while championing user adoption.
  • As the selected representative, you will facilitate the adoption and employment of the MARS program across the Intelligence Community by.
  • Providing MARS demonstrations to assigned personnel within the DIA, component commands, service intelligence production centers, and related service components.
  • Assist users with learning and utilizing the capabilities within MARS to support user adoption.
  • Assist with integrating and applying all fielded MARS capabilities to support user workflows.
  • Assist the government in identifying and mitigating capability gaps between MARS and the user base.

Qualifications:
  • Current, Top-Secret, clearance with the ability to receive Specialized Compartmented Information (SCI), and the ability to obtain and maintain a DIA Counterintelligence (CI) Polygraph.
  • Experience supervising intelligence analysis.
  • Understanding of Combatant Command and Intelligence Community Structure and Processes.
  • Experience utilizing the DIA's, Modern Integrated Data Base (MIDB), and familiarization with MARS.
    Desired:
  • Knowledge of the National Defense Strategy (NDS), National Intelligence Priority Framework (NIPF), Intelligence Community Directives, and applicable Executive Orders.
  • Experience working at a Combatant Command or Service Component
  • A minimum of eight years of experience conducting intelligence analyses with at least a portion of the experience within the last 2 years.
  • Bachelor's degree in a related field.

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$78,700 - $165,200
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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