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Field Service Engineer Jobs in Raleigh, NC (NOW HIRING)

Hitachi, Ltd.

Service Engineer

Raleigh, NC · On-site

Engineering & Science Job Schedule: Full time Remote: No THE OPPORTUNITY As a Service Engineer ... This is an office-based role focused on providing administrative and phone support to field service ...

Hitachi

Service Engineer

Raleigh, NC · On-site

Engineering & Science Job Schedule: Full time Remote: No THE OPPORTUNITY As a Service Engineer ... This is an officebased role focused on providing administrative and phone support to field service ...

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Field Service Engineer information

See Raleigh, NC salary details

$35.5K

$69.2K

$102.5K

How much do field service engineer jobs pay per year?

As of Sep 13, 2026, the average yearly pay for field service engineer in Raleigh, NC is $69,228.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $82,100.00 per year, depending on experience, location, and employer.

What is a field service engineer?

Field service engineers, also known as engineering technicians, travel to client service sites to demonstrate, install, or repair products and systems. Field service engineers install and repair a variety of equipment and networks, including scientific instruments and computerized security systems. Each call is different; the skill set you need for these positions varies depending on the industry in which you work.

What does a field service engineer do?

A Field Service Engineer is responsible for installing, maintaining, and repairing equipment at customer sites. They often travel to different locations to troubleshoot technical issues, perform preventative maintenance, and ensure equipment operates efficiently. Field Service Engineers also provide training to clients on the proper use of equipment and may collaborate with engineering teams to improve product performance. The role requires strong technical skills, problem-solving abilities, and excellent customer service.

What are the key skills and qualifications needed to thrive as a field service engineer?

To thrive as a Field Service Engineer, you need strong technical knowledge in electronics or mechanical systems, troubleshooting skills, and typically a relevant engineering degree or certification. Familiarity with diagnostic tools, maintenance software, and industry-specific equipment is crucial for effective on-site repairs and installations. Excellent communication, customer service orientation, and problem-solving abilities enable you to work independently and build strong client relationships. These skills ensure timely and effective technical support, customer satisfaction, and minimal equipment downtime in the field.

What are some common challenges field service engineers face when working on client sites, and how can they overcome them?

Field Service Engineers often encounter challenges such as troubleshooting unfamiliar equipment, managing tight schedules, and adapting to diverse work environments. Success in this role requires strong problem-solving abilities, clear communication, and flexibility. Building good rapport with clients and being proactive in seeking technical support from colleagues also help overcome obstacles. Regularly updating technical knowledge and being prepared for travel or on-call work further ensure smooth service delivery.

What is the difference between Field Service Engineer vs Maintenance Technician?

AspectField Service EngineerMaintenance Technician
CredentialsTechnical certifications, engineering degrees often preferredTechnical diplomas or certifications in specific equipment
Work EnvironmentOn-site at client locations, travel involvedFacility or plant-based, maintenance workshops
Industry UsageManufacturing, telecommunications, medical equipmentManufacturing, facilities management, industrial plants
Job FocusInstalling, repairing, and maintaining equipment at client sitesPreventive and corrective maintenance of equipment

While both roles involve technical skills and equipment maintenance, a Field Service Engineer typically works directly at client sites, providing installation and troubleshooting services, whereas a Maintenance Technician usually performs routine maintenance within a facility. The roles often overlap in industries like manufacturing and telecommunications, but their work environments and specific responsibilities differ.

How much do field service engineers make?

Field service engineers typically earn a median annual salary of around $55,000 to $75,000, depending on experience, industry, and location. Salaries can increase with specialized skills, certifications, and overtime work, especially in technical environments requiring troubleshooting and on-site repairs.
More about Field Service Engineer jobs

What are the most commonly searched types of Field Service Engineer jobs in Raleigh, NC?

The most popular types of Field Service Engineer jobs in Raleigh, NC are:

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For Field Service Engineer jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Field Service Engineer jobs in Raleigh, NC look for?

The top searched job categories for Field Service Engineer jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Field Service Engineer jobs?

Cities near Raleigh, NC with the most Field Service Engineer job openings:

Field Service Engineer jobs near you
Infographic showing various Field Service Engineer job openings in Raleigh, NC as of September 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $69,228 per year, or $33.3 per hour.

Field Service Engineer, PSO, Amazon Prime Air

Durham, NC

Amazon
IT Services • 10K+ employees
Learn more about Amazonexternal

Full-time

Re-posted 4 days ago

Key responsibilities

  • Troubleshoot daily system performance anomalies and deliver solutions to operations/maintenance teams

  • Assist with launches of new operational sites

  • Lead cross-functional system investigations to optimize drone system performance and drive improvements

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,177 frontline employees who took The Breakroom Quiz

Job description

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly, cost-effectively, and-most importantly-safely, in less than an hour.

And how do you do it in a way that can scale. Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that. We are delivering to customers and are excited for what's to come.

If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team. Check out more information about Prime Air on the About Amazon blog: https://www.aboutamazon.com/news/tag/drone
Amazon Prime Air (PA) is seeking a Product Support Organization (PSO) Field Service Engineer to assist in troubleshooting and diagnosis of day to day problems within our ultra-fast drone delivery operations.
This role will be responsible for ensuring a high degree of technical reliability within drone operations, working closely with design engineering staff and powering a flywheel of continuous improvement in the drone system design

On the front line of drone system operations, you will establish and maintain close relationships with drone maintainers and operators, and provide engineering analyses and solutions to improve the system use experience and uptime. As Prime Air scales, you will also play a key role in bringing new sites online-performing remote provisioning work ahead of launch and providing hands-on technical support on-site during site launches to ensure a smooth and reliable start to operations. The successful candidate will leverage data-driven insights and hands-on experience to identify opportunities and lead implementation of system improvements.
This role is a core member of the PA Product Support Organization (PSO) Engineering team, serving as the first line liaison between operator/maintainer experiences and design engineering improvements or mitigations

In this position, you will bring a unique perspective informed by direct operational data and customer feedback to spearhead system improvements, and address engineering problems discovered in the field. Strong cross-functional engineering fundamentals (mechanical, electrical, software development basics) skills are essential, as well as strong technical communication and documentation skills. Your ability to translate complex system functions into digestible insights and summarize effectively with stakeholders at all levels will be critical to success in this role.
This position may require a deemed export control license for compliance with applicable laws and regulations

Placement is contingent on Amazon's ability to apply for and obtain an export control license on your behalf.
Key job responsibilities
* Troubleshoot daily system performance anomalies and deliver solutions to operations/maintenance teams
* Assist with launches of new operational sites
* Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics, and drive improvements
* Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens
* Develop and maintain documentation for technical procedures
* Deliver measurable system behavior improvements based on data analysis that impacts customer experience, proactively engaging stakeholders to advocate for customers
This role will require travel up to 15% of the time.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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