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Field Service Engineer Jobs in Raleigh, NC (NOW HIRING)

SwiftCruit

Service Engineer

Raleigh, NC · On-site

$70 - $90/hr

THE OPPORTUNITY As a Service Engineer within Hitachi Energy's Grid Integration Service organization ... This is an office‑based role focused on providing administrative and phone support to field ...

Hitachi, Ltd.

Service Engineer

Raleigh, NC · On-site

Engineering & Science Job Schedule: Full time Remote: No THE OPPORTUNITY As a Service Engineer ... This is an office-based role focused on providing administrative and phone support to field service ...

Hitachi

Service Engineer

Raleigh, NC · On-site

Engineering & Science Job Schedule: Full time Remote: No THE OPPORTUNITY As a Service Engineer ... This is an officebased role focused on providing administrative and phone support to field service ...

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Field Service Engineer information

See Raleigh, NC salary details

$32.5K

$63.5K

$94K

How much do field service engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for field service engineer in Raleigh, NC is $63,484.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,800.00 and $75,300.00 per year, depending on experience, location, and employer.

What is a field service engineer?

Field service engineers, also known as engineering technicians, travel to client service sites to demonstrate, install, or repair products and systems. Field service engineers install and repair a variety of equipment and networks, including scientific instruments and computerized security systems. Each call is different; the skill set you need for these positions varies depending on the industry in which you work.

What does a field service engineer do?

A Field Service Engineer is responsible for installing, maintaining, and repairing equipment at customer sites. They often travel to different locations to troubleshoot technical issues, perform preventative maintenance, and ensure equipment operates efficiently. Field Service Engineers also provide training to clients on the proper use of equipment and may collaborate with engineering teams to improve product performance. The role requires strong technical skills, problem-solving abilities, and excellent customer service.

What are the key skills and qualifications needed to thrive as a field service engineer?

To thrive as a Field Service Engineer, you need strong technical knowledge in electronics or mechanical systems, troubleshooting skills, and typically a relevant engineering degree or certification. Familiarity with diagnostic tools, maintenance software, and industry-specific equipment is crucial for effective on-site repairs and installations. Excellent communication, customer service orientation, and problem-solving abilities enable you to work independently and build strong client relationships. These skills ensure timely and effective technical support, customer satisfaction, and minimal equipment downtime in the field.

What are some common challenges field service engineers face when working on client sites, and how can they overcome them?

Field Service Engineers often encounter challenges such as troubleshooting unfamiliar equipment, managing tight schedules, and adapting to diverse work environments. Success in this role requires strong problem-solving abilities, clear communication, and flexibility. Building good rapport with clients and being proactive in seeking technical support from colleagues also help overcome obstacles. Regularly updating technical knowledge and being prepared for travel or on-call work further ensure smooth service delivery.

What is the difference between Field Service Engineer vs Maintenance Technician?

AspectField Service EngineerMaintenance Technician
CredentialsTechnical certifications, engineering degrees often preferredTechnical diplomas or certifications in specific equipment
Work EnvironmentOn-site at client locations, travel involvedFacility or plant-based, maintenance workshops
Industry UsageManufacturing, telecommunications, medical equipmentManufacturing, facilities management, industrial plants
Job FocusInstalling, repairing, and maintaining equipment at client sitesPreventive and corrective maintenance of equipment

While both roles involve technical skills and equipment maintenance, a Field Service Engineer typically works directly at client sites, providing installation and troubleshooting services, whereas a Maintenance Technician usually performs routine maintenance within a facility. The roles often overlap in industries like manufacturing and telecommunications, but their work environments and specific responsibilities differ.

How much do field service engineers make?

Field service engineers typically earn a median annual salary of around $55,000 to $75,000, depending on experience, industry, and location. Salaries can increase with specialized skills, certifications, and overtime work, especially in technical environments requiring troubleshooting and on-site repairs.
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For Field Service Engineer jobs in Raleigh, NC, the most frequently searched job titles are:

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Field Service Engineer jobs near you
Infographic showing various Field Service Engineer job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $63,484 per year, or $30.5 per hour.

Service Engineer

SwiftCruit

Raleigh, NC • On-site

$70 - $90/hr

Other

Posted 4 days ago

Job description

THE OPPORTUNITY

As a Service Engineer within Hitachi Energy’s Grid Integration Service organization, you will support installation, commissioning, and service activities for power quality and grid integration systems across North America. This is an office‑based role focused on providing administrative and phone support to field service teams and customers, with an emphasis on responsive troubleshooting and coordination in time‑sensitive situations. You will work across hardware, software, networking, and control systems to support services tied to technologies such as Series Capacitors, Static VAR Compensators, STATCOM, substations, synchronous condensers, and HVDC converter stations. The role involves close coordination with commissioning teams, engineers, project managers, suppliers, and customers to help keep critical grid assets operating reliably. You will also contribute to system knowledge transfer by supporting internal training efforts and helping evolve service processes through continuous improvement initiatives. Your work supports the safe, stable, and efficient operation of grid infrastructure that underpins power quality and system reliability.

HOW YOU’LL MAKE AN IMPACT
  • Support service activities to meet customer requirements related to power quality systems, including hardware, software, networking, and control
  • Serve as primary support for service teams and customers, including phone triage and coordinated intake of service needs
  • Provide remote troubleshooting using system documentation and technical references
  • Support local functional acceptance testing and general service coordination activities
  • Assist with system‑focused training for internal junior engineers and customers
  • Collaborate with peers, engineering teams, project managers, suppliers, and customers to support service delivery
  • Contribute to internal process improvement and service execution enhancements
  • Support Grid Integration service coordination for FACTS and HVDC applications
  • Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines
YOUR BACKGROUND
  • Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
  • Bachelor’s degree in engineering preferred (Electrical Engineering, Power Systems, automatic control theory, software engineering, or similar), or a combination of education and experience working with electrical systems in the utility industry
  • Experience working with computer‑based control systems
  • Knowledge of substation products, equipment, and engineering practices
  • Knowledge of electrical safety measures, safety regulations, compliance, and electrical standards such as ANSI, CSA, and IEC
  • Familiarity with power electronics technologies such as SVC, Series Capacitors, or HVDC is a plus
  • Precise, organized, flexible, and able to work autonomously in time‑critical and high‑pressure scenarios, with clear communication and availability for occasional travel
MORE ABOUT US

In this role, you’ll gain exposure to complex grid integration service work while collaborating with experienced professionals across engineering, project delivery, and customer operations.

  • Opportunities to work on innovative technologies that shape the future of energy, including power quality and grid integration systems
  • A collaborative environment with experienced professionals across commissioning, service, engineering, project management, and suppliers
  • Exposure to large‑scale grid infrastructure projects supporting reliability and modernization
  • A role that supports professional growth through hands‑on technical service experience and cross‑functional collaboration
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
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