ZipRecruiter

Log In

1

Field Service Engineer Jobs in Raleigh, NC (NOW HIRING)

Juki

Field Service Engineer

Morrisville, NC · On-site

Complete and file appropriate paperwork such as Field Service Reports, Post Installation Checklists ... engineering or technical subject matter is desirable. Able to maintain, create and focus on ...

626

Field Service Engineer MRI & CT GE

Raleigh, NC · Remote

$60K - $150K/yr

Field Service Engineer II ???? Location: NC ???? Salary Range: $60,000-$150,000 Annually ⌚ Job Type: Full-Time What You'll Do: MUST HAVE PRIOR EXPERIENCE IN MEDICAL IMAGING DEVICE SERVICE AND ...

New

next page

Showing results 1-20

All JobsField Service Engineer JobsField Service Engineer Jobs in Raleigh, NC

Field Service Engineer information

See Raleigh, NC salary details

$35.5K

$69.2K

$102.5K

How much do field service engineer jobs pay per year?

As of Aug 1, 2026, the average yearly pay for field service engineer in Raleigh, NC is $69,228.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $82,100.00 per year, depending on experience, location, and employer.

What Is a Field Service Engineer?

Field service engineers, also known as engineering technicians, travel to client service sites to demonstrate, install, or repair products and systems. Field service engineers install and repair a variety of equipment and networks, including scientific instruments and computerized security systems. Each call is different; the skill set you need for these positions varies depending on the industry in which you work.

What are the key skills and qualifications needed to thrive as a Field Service Engineer, and why are they important?

To thrive as a Field Service Engineer, you need strong technical knowledge in electronics or mechanical systems, troubleshooting skills, and typically a relevant engineering degree or certification. Familiarity with diagnostic tools, maintenance software, and industry-specific equipment is crucial for effective on-site repairs and installations. Excellent communication, customer service orientation, and problem-solving abilities enable you to work independently and build strong client relationships. These skills ensure timely and effective technical support, customer satisfaction, and minimal equipment downtime in the field.

What is the difference between Field Service Engineer vs Maintenance Technician?

AspectField Service EngineerMaintenance Technician
CredentialsTechnical certifications, engineering degrees often preferredTechnical diplomas or certifications in specific equipment
Work EnvironmentOn-site at client locations, travel involvedFacility or plant-based, maintenance workshops
Industry UsageManufacturing, telecommunications, medical equipmentManufacturing, facilities management, industrial plants
Job FocusInstalling, repairing, and maintaining equipment at client sitesPreventive and corrective maintenance of equipment

While both roles involve technical skills and equipment maintenance, a Field Service Engineer typically works directly at client sites, providing installation and troubleshooting services, whereas a Maintenance Technician usually performs routine maintenance within a facility. The roles often overlap in industries like manufacturing and telecommunications, but their work environments and specific responsibilities differ.

What are some common challenges Field Service Engineers face when working on client sites, and how can they overcome them?

Field Service Engineers often encounter challenges such as troubleshooting unfamiliar equipment, managing tight schedules, and adapting to diverse work environments. Success in this role requires strong problem-solving abilities, clear communication, and flexibility. Building good rapport with clients and being proactive in seeking technical support from colleagues also help overcome obstacles. Regularly updating technical knowledge and being prepared for travel or on-call work further ensure smooth service delivery.

What does a Field Service Engineer do?

A Field Service Engineer is responsible for installing, maintaining, and repairing equipment at customer sites. They often travel to different locations to troubleshoot technical issues, perform preventative maintenance, and ensure equipment operates efficiently. Field Service Engineers also provide training to clients on the proper use of equipment and may collaborate with engineering teams to improve product performance. The role requires strong technical skills, problem-solving abilities, and excellent customer service.
More about Field Service Engineer jobs
What are the most commonly searched types of Field Service Engineer jobs in Raleigh, NC? The most popular types of Field Service Engineer jobs in Raleigh, NC are:
What are popular job titles related to Field Service Engineer jobs in Raleigh, NC? For Field Service Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Field Service Engineer jobs in Raleigh, NC look for? The top searched job categories for Field Service Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Field Service Engineer jobs? Cities near Raleigh, NC with the most Field Service Engineer job openings:
Field Service Engineer jobs near you
Infographic showing various Field Service Engineer job openings in Raleigh, NC as of July 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $69,228 per year, or $33.3 per hour.

Field Service Engineer

Custom Computer Specialists

Raleigh, NC • On-site

$58K - $72K/yr

Full-time

Posted 8 days ago

Job description

CCS / Clarity Technology Group is looking for an experienced, customer-facing technical professional to join our Managed Services team as a Field Services Engineer. This is a hybrid service delivery role: when in our Raleigh, NC office, the Field Services Engineer works the help desk ticketing queue providing remote support; when dispatched, they are the face of CCS at our clients’ locations — deploying, maintaining, and repairing the technology that small and mid-sized businesses rely on us to run.

Our clients choose CCS because of our local presence and the relationships our engineers build on site. This role is central to that promise. The ideal candidate brings several years of hands-on end-user support experience, works independently at client locations with professionalism and sound judgment, and takes ownership of issues from ticket to resolution. This is not an entry-level position; candidates should be comfortable operating as a trusted technical resource in front of clients without direct supervision.
What You'll Do: 
Help Desk / Service Queue (in office):
  • Own, work, and resolve tickets in the help desk queue in accordance with SLAs and internal standards, providing remote Tier 1–2 support for client end users.
  • Troubleshoot workstation, laptop, mobile device, printer/peripheral, application, and connectivity issues via phone, remote tools, and email.
  • Support Microsoft environments including Windows OS, Microsoft 365, and Entra ID (Azure AD), including user account administration, access control, and onboarding/offboarding.
  • Administer and support multi-factor authentication (MFA) for client users — primarily Duo — including enrollment, device changes, and access troubleshooting.
  • Accurately document issues, resolutions, time entries, and client environment details in the ticketing/PSA system.
  • Escalate complex issues to senior engineers or vendors with complete, well-documented diagnostic context.
Field Services / On-Site Dispatch:
  • Serve as the primary dispatched resource for scheduled and reactive on-site work at client locations throughout the Raleigh market.
  • Deploy, image, and configure workstations, laptops, and peripherals; perform hardware break/fix, repairs, and warranty service.
  • Install, replace, and troubleshoot wireless access points and resolve Wi-Fi coverage and connectivity issues.
  • Perform basic network maintenance: patching and cabling, switch port changes, equipment swaps, and physical troubleshooting of network closets under the direction of senior network engineers.
  • Assist with administration and maintenance of client virtualization environments — VMware ESXi and Proxmox VE — including basic VM provisioning, snapshots, backups verification, and host health checks, escalating advanced work to senior engineers.
  • Set up, maintain, and troubleshoot A/V equipment including conference room systems, displays, and video conferencing hardware.
  • Provide hands-on support for the full range of technology common to small businesses that outsource their IT: printers/copiers, VoIP handsets, UPS units, surveillance and door access endpoints, and vendor-managed devices.
  • Build and maintain strong working relationships with client points of contact; represent CCS professionally as the on-site face of our Managed Services team.
  • Maintain and contribute to client site documentation (network maps, credentials handling per policy, asset records, site procedures).
  • Respond to events, incidents, and outages as needed, in coordination with the client and/or our own remote teams.
  • Perform other job-related duties as assigned.
What You Bring: 
  • 3+ years of hands-on experience in end-user support, help desk, desktop support, or field services — MSP or multi-client environment experience strongly preferred.
  • Strong knowledge of Windows desktop operating systems, common business applications, and PC/laptop hardware repair.
  • Experience administering and troubleshooting Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive) and Entra ID / Active Directory.
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN) and hands-on experience with wireless access points and Wi-Fi troubleshooting.
  • Working knowledge of virtualization platforms, including VMware ESXi and Proxmox VE — comfort with day-to-day VM administration tasks in either platform required; experience with both preferred.
  • Experience with ticketing/PSA platforms and remote monitoring and management (RMM) tools.
  • Familiarity with A/V and conference room technology (displays, video conferencing systems, audio equipment).
  • Hands-on experience administering and supporting MFA solutions — Duo strongly preferred; experience with MFA technologies in general (Microsoft Authenticator, Okta, etc.) is desired.
  • Exposure to endpoint security best practices and tools (EDR, patching, conditional access).
  • CompTIA A+ / Network+ and/or Microsoft certifications preferred.
  • Excellent communication, customer service, time management, and organizational skills; professional verbal communication is a must
  • Proven ability to work independently at client sites, exercise sound judgment, and represent the company with polish and professionalism.
  • Ability to multitask and dynamically prioritize tickets and dispatch work with proven time management.
  • Self-starter who exhibits a high level of attention to accurate detail.
  • Customer oriented, self-motivated, ambitious, and a dedicated team player.
  • Must be able to lift 50 pounds (PCs, monitors, printers, APs, etc. as needed) and work on ladders for access point and cabling work.
  • Valid driver’s license and reliable transportation required; daily local travel to client sites within the Raleigh market.