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Senior Field Service Engineer Jobs in Raleigh, NC

Actalent

Sr. Field Service Technician

Raleigh, NC

$45 - $60/hr

We are seeking a Sr. Field Service Technician to provide technical support services for site ... Make field changes to support engineering and customer needs. * Document final installation ...

Juki

Field Service Engineer

Morrisville, NC

Complete and file appropriate paperwork such as Field Service Reports, Post Installation Checklists ... engineering or technical subject matter is desirable. Able to maintain, create and focus on ...

ABB

Senior Field Service Technician

Cary, NC · Remote

Service Manager Your role and responsibilities As a Senior Field Service Technician, you will be ... Coaching technicians and engineers, and supervising complex site activities and developing ...

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All JobsField Service Engineer JobsSenior Field Service Engineer JobsSenior Field Service Engineer Jobs in Raleigh, NC

Senior Field Service Engineer information

See Raleigh, NC salary details

$43.3K

$90.4K

$146.8K

How much do senior field service engineer jobs pay per year?

As of Aug 2, 2026, the average yearly pay for senior field service engineer in Raleigh, NC is $90,370.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,600.00 and $106,000.00 per year, depending on experience, location, and employer.

How much do senior field service engineers make?

Senior field service engineers typically earn between $70,000 and $100,000 annually, depending on experience, industry, and location. They often require technical certifications and have responsibilities that include troubleshooting, maintenance, and customer support in the field.

What engineer makes $500,000 a year?

Senior Field Service Engineers in specialized industries such as aerospace, oil and gas, or high-end medical equipment can earn salaries approaching or exceeding $500,000 annually, especially with extensive experience, certifications, and overtime. These roles often require advanced technical skills, problem-solving abilities, and sometimes management responsibilities.

How does a Senior Field Service Engineer typically collaborate with clients and internal teams during complex technical projects?

Senior Field Service Engineers often serve as the primary point of contact between clients and their company’s technical teams. They are responsible for managing onsite installations, troubleshooting, and maintenance, while also relaying client feedback and requirements to engineering or product teams. Effective communication and coordination are essential, as these engineers frequently work alongside project managers, sales engineers, and customer support to ensure project success. Building strong client relationships and providing technical guidance is a key part of their role, especially when addressing unexpected issues in the field.

What is the difference between Senior Field Service Engineer vs Field Service Engineer?

AspectSenior Field Service EngineerField Service Engineer
CredentialsTypically requires more experience, advanced certifications, and sometimes specialized trainingEntry to mid-level certifications, less experience required
Work EnvironmentMore complex service tasks, troubleshooting, and customer trainingBasic installation, maintenance, and troubleshooting
Employer & Industry UsageUsed in industries like manufacturing, telecommunications, and medical equipmentCommon across similar industries, often as entry-level or mid-level roles

The main difference between a Senior Field Service Engineer and a Field Service Engineer lies in experience, complexity of tasks, and certifications. Senior roles involve more advanced troubleshooting, customer training, and often require more specialized skills. Both roles are vital in industries like manufacturing, telecommunications, and medical equipment, but the senior position typically demands a higher level of expertise and responsibility.

What does a Senior Field Service Engineer do?

A Senior Field Service Engineer is responsible for installing, maintaining, and repairing complex equipment and systems at customer sites. They often work with highly technical machinery, such as industrial automation systems, medical devices, or telecommunications equipment. In addition to hands-on technical work, they provide expert troubleshooting, train customers or junior engineers, and ensure that equipment operates according to manufacturer standards. Their role may also include documenting service activities and recommending system upgrades to improve reliability and performance.

What engineers make $300,000 a year?

Senior engineers in specialized fields such as software engineering, petroleum engineering, and aerospace engineering can earn $300,000 or more annually, especially with experience, advanced skills, and in high-demand industries. Executive or managerial roles in engineering firms may also reach this level of compensation, often including bonuses and stock options.

What are the key skills and qualifications needed to thrive as a Senior Field Service Engineer, and why are they important?

To thrive as a Senior Field Service Engineer, you need advanced troubleshooting, mechanical and electrical expertise, and typically a degree in engineering or a related field. Familiarity with diagnostic tools, specialized maintenance software, and certifications such as CompTIA or OEM-specific credentials are commonly required. Excellent problem-solving abilities, customer service skills, and effective communication make someone stand out in this position. These skills ensure prompt and reliable equipment servicing, minimize downtime, and foster strong client relationships.

What engineers make $200,000 a year?

Senior Field Service Engineers in specialized industries such as aerospace, oil and gas, or high-tech manufacturing can earn $200,000 or more annually, especially with extensive experience, certifications, and working in high-demand environments. Compensation often includes base salary, bonuses, and overtime, reflecting the technical skills and on-site responsibilities involved.
What are the most commonly searched types of Field Service Engineer jobs in Raleigh, NC? The most popular types of Field Service Engineer jobs in Raleigh, NC are:
What are popular job titles related to Senior Field Service Engineer jobs in Raleigh, NC? For Senior Field Service Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Senior Field Service Engineer jobs in Raleigh, NC look for? The top searched job categories for Senior Field Service Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Senior Field Service Engineer jobs? Cities near Raleigh, NC with the most Senior Field Service Engineer job openings:
Senior Field Service Engineer jobs near you
Infographic showing various Senior Field Service Engineer job openings in Raleigh, NC as of July 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $90,370 per year, or $43.4 per hour.

Field Service Engineer

Custom Computer Specialists

Raleigh, NC • On-site

$58K - $72K/yr

Full-time

Posted 9 days ago

Job description

CCS / Clarity Technology Group is looking for an experienced, customer-facing technical professional to join our Managed Services team as a Field Services Engineer. This is a hybrid service delivery role: when in our Raleigh, NC office, the Field Services Engineer works the help desk ticketing queue providing remote support; when dispatched, they are the face of CCS at our clients’ locations — deploying, maintaining, and repairing the technology that small and mid-sized businesses rely on us to run.

Our clients choose CCS because of our local presence and the relationships our engineers build on site. This role is central to that promise. The ideal candidate brings several years of hands-on end-user support experience, works independently at client locations with professionalism and sound judgment, and takes ownership of issues from ticket to resolution. This is not an entry-level position; candidates should be comfortable operating as a trusted technical resource in front of clients without direct supervision.
What You'll Do: 
Help Desk / Service Queue (in office):
  • Own, work, and resolve tickets in the help desk queue in accordance with SLAs and internal standards, providing remote Tier 1–2 support for client end users.
  • Troubleshoot workstation, laptop, mobile device, printer/peripheral, application, and connectivity issues via phone, remote tools, and email.
  • Support Microsoft environments including Windows OS, Microsoft 365, and Entra ID (Azure AD), including user account administration, access control, and onboarding/offboarding.
  • Administer and support multi-factor authentication (MFA) for client users — primarily Duo — including enrollment, device changes, and access troubleshooting.
  • Accurately document issues, resolutions, time entries, and client environment details in the ticketing/PSA system.
  • Escalate complex issues to senior engineers or vendors with complete, well-documented diagnostic context.
Field Services / On-Site Dispatch:
  • Serve as the primary dispatched resource for scheduled and reactive on-site work at client locations throughout the Raleigh market.
  • Deploy, image, and configure workstations, laptops, and peripherals; perform hardware break/fix, repairs, and warranty service.
  • Install, replace, and troubleshoot wireless access points and resolve Wi-Fi coverage and connectivity issues.
  • Perform basic network maintenance: patching and cabling, switch port changes, equipment swaps, and physical troubleshooting of network closets under the direction of senior network engineers.
  • Assist with administration and maintenance of client virtualization environments — VMware ESXi and Proxmox VE — including basic VM provisioning, snapshots, backups verification, and host health checks, escalating advanced work to senior engineers.
  • Set up, maintain, and troubleshoot A/V equipment including conference room systems, displays, and video conferencing hardware.
  • Provide hands-on support for the full range of technology common to small businesses that outsource their IT: printers/copiers, VoIP handsets, UPS units, surveillance and door access endpoints, and vendor-managed devices.
  • Build and maintain strong working relationships with client points of contact; represent CCS professionally as the on-site face of our Managed Services team.
  • Maintain and contribute to client site documentation (network maps, credentials handling per policy, asset records, site procedures).
  • Respond to events, incidents, and outages as needed, in coordination with the client and/or our own remote teams.
  • Perform other job-related duties as assigned.
What You Bring: 
  • 3+ years of hands-on experience in end-user support, help desk, desktop support, or field services — MSP or multi-client environment experience strongly preferred.
  • Strong knowledge of Windows desktop operating systems, common business applications, and PC/laptop hardware repair.
  • Experience administering and troubleshooting Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive) and Entra ID / Active Directory.
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN) and hands-on experience with wireless access points and Wi-Fi troubleshooting.
  • Working knowledge of virtualization platforms, including VMware ESXi and Proxmox VE — comfort with day-to-day VM administration tasks in either platform required; experience with both preferred.
  • Experience with ticketing/PSA platforms and remote monitoring and management (RMM) tools.
  • Familiarity with A/V and conference room technology (displays, video conferencing systems, audio equipment).
  • Hands-on experience administering and supporting MFA solutions — Duo strongly preferred; experience with MFA technologies in general (Microsoft Authenticator, Okta, etc.) is desired.
  • Exposure to endpoint security best practices and tools (EDR, patching, conditional access).
  • CompTIA A+ / Network+ and/or Microsoft certifications preferred.
  • Excellent communication, customer service, time management, and organizational skills; professional verbal communication is a must
  • Proven ability to work independently at client sites, exercise sound judgment, and represent the company with polish and professionalism.
  • Ability to multitask and dynamically prioritize tickets and dispatch work with proven time management.
  • Self-starter who exhibits a high level of attention to accurate detail.
  • Customer oriented, self-motivated, ambitious, and a dedicated team player.
  • Must be able to lift 50 pounds (PCs, monitors, printers, APs, etc. as needed) and work on ladders for access point and cabling work.
  • Valid driver’s license and reliable transportation required; daily local travel to client sites within the Raleigh market.