This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Looking to lead a team where your technical expertise and leadership drive operational excellence? As a Field Services Supervisor at Spectrum, youโll oversee fulfillment operations from the node to the home, ensuring that installations and services meet customer expectations and company standards. Your role will directly shape customer satisfaction through quality craftsmanship and robust team performance.
Howย Youโllย Make an Impactย
- Guide and support field teams to deliver responsive installation and troubleshooting that meets
- Spectrumโs quality and safety standardsย
- Conduct quality control checks and field safety observations, providing feedback to ensure technical competency and safe practicesย
- Resolve escalated customer issues and proactively prevent future concerns through operational excellenceย
- Mentor employees with ongoing communication and practical evaluations, fostering professional growth and adherence to standardsย
- Coordinateย teamย training, reinforcingย technicalย qualityย assurance and ensuringย your teamย are well-equipped for every taskย
- Facilitate cross-departmental collaboration, maintaining accurate records and upholding company policies and proceduresย
Working Conditionsย
- Work indoors and outdoors in varying environments and weather conditions, including confined spaces and heightsย
- Exposure to dust, dirt, noise, insects, rodents,ย petsย and cleaning solutionsย
- Tasks may require travel, overtime, weekend or second shift work as neededย
- Work in an office environment and in the fieldย
Whatย Youโllย Bring to Spectrumย
Required Qualificationsย
Educationย
- Associate degree in electronics,ย related field or equivalentย
- Industry and vendor-specific certifications and training such as NCTI, SCTE, BCT/Eย
Experienceย
- 5+ years of field technician work experienceย
- Supervisory experience in a technical environmentย or equivalentย
- Experience with complex cabling jobs including Cat5/Cat6 installation, interior and exteriorย
- Experience programming and installing routers, internet gateway services,ย layer 2/3ย ethernet switches and wireless access points in commercial settingsย
Skillsย
- Effective written and verbal communication with employees,ย customersย and suppliersย
- Advanced understanding of TCP/IP stack and abstraction layersย
- Advanced knowledge of network designs,ย architecturesย and topologiesย
- Basic knowledge using software tools to support operationsย
- Knowledge in basic network devices and appliancesย
- Proficient with personal computer and Microsoft Office applicationsย
- Operate signal level meters, ohm meters and other test equipmentย
- Use handheld communication devices and applicationsย
- Ability to use weight-bearing equipment safely within equipment limitationsย
- Climb up to 32 feet andย lift upย to 90ย lbs.ย using safety equipmentย
- Work with small components andย differentiateย between sizes and colorsย ย
- Otherย
- Valid driverโs license with satisfactory driving record per Spectrum standardsย
ย
Preferred Qualificationsย
Experienceย
- 1+ years of supervisory or leadership experienceย
Skillsย
- Moderate knowledge of residential and commercial facility construction design/layoutย
- Basic knowledge of Spectrumย / telecommunicationsย products and servicesย
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TCB401 2026-74421 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.Qualifications:
Whatย Youโllย Bring to Spectrumย
Required Qualificationsย
Educationย
- Associate degree in electronics,ย related field or equivalentย
- Industry and vendor-specific certifications and training such as NCTI, SCTE, BCT/Eย
Experienceย
- 5+ years of field technician work experienceย
- Supervisory experience in a technical environmentย or equivalentย
- Experience with complex cabling jobs including Cat5/Cat6 installation, interior and exteriorย
- Experience programming and installing routers, internet gateway services,ย layer 2/3ย ethernet switches and wireless access points in commercial settingsย
Skillsย
- Effective written and verbal communication with employees,ย customersย and suppliersย
- Advanced understanding of TCP/IP stack and abstraction layersย
- Advanced knowledge of network designs,ย architecturesย and topologiesย
- Basic knowledge using software tools to support operationsย
- Knowledge in basic network devices and appliancesย
- Proficient with personal computer and Microsoft Office applicationsย
- Operate signal level meters, ohm meters and other test equipmentย
- Use handheld communication devices and applicationsย
- Ability to use weight-bearing equipment safely within equipment limitationsย
- Climb up to 32 feet andย lift upย to 90ย lbs.ย using safety equipmentย
- Work with small components andย differentiateย between sizes and colorsย ย
- Otherย
- Valid driverโs license with satisfactory driving record per Spectrum standardsย
ย
Preferred Qualificationsย
Experienceย
- 1+ years of supervisory or leadership experienceย
Skillsย
- Moderate knowledge of residential and commercial facility construction design/layoutย
- Basic knowledge of Spectrumย / telecommunicationsย products and servicesย
Employment Type: Full Time