Join the BenQ Team!
Are you ready to be a part of a globally trusted brand, where cutting-edge technology meets exceptional talent? BenQ is an award-winning display solutions provider for lifestyle and business, including gaming monitors, projectors, and even interactive displays like BenQ Board for education. Our core values focus on Bringing Enjoyment N Quality to Life.
This key outreach role will be an exciting and rewarding opportunity for an outgoing individual who loves to provide solution consultancy to meet customer needs. In a limited pre-sales role, you will work with product managers, marketing, and field sales to achieve monthly sales goals by supporting customer demonstrations, training, events, and bid responses. In the post-sale role, you will focus on back-end management training, troubleshooting, product testing, analysis, and written and video documentation. On-site troubleshooting, repair, and training may also be required.
Duties & Responsibilities: - Develop a deep understanding of BenQs B2B product lines
- Effectively demonstrate product features and benefits to customers, in person and remotely
- Provide expert product training to our channel partners
- Pre-sales support
- Conduct technical demonstrations, proofs of concept, and competitive comparisons.
- Support Sales/KPM with bid specifications, tender requirements, and product compatibility validation.
- Collaborate with PM and HQ to provide accurate technical data sheets and certifications
- Implementation & Integration
Perform site surveys, network configuration, and AV/IT integration setup. (walkthrough) - Support installations and coordinate with system integrators or distributors on deployment readiness
- Troubleshoot firmware, connectivity, display calibration, or integration issues
- Maintain demo equipment, firmware updates, and field test records.
- Post-Sales Technical Support
- Serve as Level 2 escalation contact for service and RMA issues
- Provide root cause analysis and feedback to PM/HQ for product improvement
- Create technical FAQ, setup guides, and internal training content for resellers
- Cross-Functional Collaboration
- Partner with the PM on field data collection and testing of new product features
- Work with CSS and MarCom to provide technical accuracy in customer-facing materials
- Train sales and channel partners on new hardware/software functions.
- Post-sale product demonstrations and training with customers in collaboration with the KPM team and customer tech teams
- Write, produce, and edit product training documents and videos
- Respond quickly to customer questions during the sales process
- Maintain daily records of activity and metrics
- Communicate effectively with the KPM team, Product Managers, TSE, and RMA teams, as well as resellers and end-user tech teams
- Understand how BenQ products and features compare to the competition
- Work closely with the Marcom, Product Management (PM), Customer Support & Services (CS&S), and HQ in Taiwan as needed
- Manage travel costs and expenses effectively
Required Experience, Knowledge, Skills, Abilities: - 5+ years of field site Audio, Video, or Education applications experience
- Knowledge of interactive flat panels, projectors, and digital signage preferred
- IT knowledge: TCP/IP networking fundamentals, including IP-connected devices, BYOD, videocasting, Chromebook, Android
- Experienced and proficient in MS Office suite (Word, Excel, PowerPoint, etc.) and Google Chrome (Apps, Extensions, and Themes)
- Experience with OBS, Davinci Resolve, or other video recording and editing products
- Strong demonstration, presentation, oral, and written communication skills
- Customer-facing relationship builder with excellent interpersonal skills, effective oral and written communication, problem-solving, and public presentation skills is a must
- Excellent time management and organizational skills; strong attention to detail
- Entrepreneurial spirit, self-developed, and out-of-the-box thinker
- Strong team player who collaborates well with others to solve problems; flexible and adaptable, creative, and able to effectively assist the sales team with pre-sales support
- A self-motivated, results-oriented individual who can develop and execute plans to achieve stated goals
Education: Bachelors
Compensation: Based on experience, we offer a very competitive base salary plus bonus
Position Type: - Full Time
- Office Based
- Percentage of travel 50%; local and regional travel, as needed