Federal Government Clerical Jobs (NOW HIRING)

Salary: $41,506.00 - $61,927.00 Annually
Location : Dauphin County, PA
Job Type: Non-Civil Service Permanent Full-time
Job Number: N-2026-57185
Department: Department of Revenue
Division: RV PA St Ltry Cstmr Spt Div
Opening Date: 08/25/2026
Closing Date: 9/3/2026 11:59 PM Eastern
Job Code: 00103
Position Number: 00041028
Union: AFSCME
Bargaining Unit: A1
Pay Group: ST04
Bureau / Division Code: 00189350
Bureau / Division: Bureau of Pennsylvania State Lottery, Customer Support Division
Worksite Address: 1200 Fulling Mill Road, Suite 1
City: Middletown, Pennsylvania
Zip Code: 17057
Contact Name: Jachy Meyers
Contact Email: jacmeyers@pa.gov
THE POSITION
The Clerical Assistant 3 position with the Pennsylvania State Lottery, Retailer Services Division is a great opportunity to play an important role in supporting customer service and clerical work that keeps the Lottery moving forward. You will be speaking with retailers, entering claim information, and helping resolve ticket questions with care and accuracy. This position gives you a chance to further your skills while contributing to a mission that serves communities statewide. If you are looking for engaging work where every day brings something new, this position offers a meaningful path.
DESCRIPTION OF WORK
This role supports retailer services by assisting callers, processing ticket information, and reviewing claims and licensing documents. As a Clerical Assistant 3, you will perform the following duties:

• Customer Assistance: Respond to calls and emails to provide information and resolve Lottery related issues
• Ticket Processing: Review, adjust, and track scratch off ticket packs using the GMS system
• Issue Resolution: Investigate ticket delivery problems and determine next steps for retailers
• Claims Handling: Enter, review, and correct claim information in the back-office systems
• Licensing Support: Scan documents, prepare correspondence, and gather missing licensing details
• Mail Management: Open, sort, and file mail and correspondence for retailer records

Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Call center experience
• Customer service experience

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.
How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
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Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
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*Eligibility rules apply.
01
Have you been employed by the Commonwealth of Pennsylvania as a Clerical Assistant 2 (or as a Commonwealth of Pennsylvania Clerk 2 classification or as a Commonwealth of Pennsylvania Clerk Typist 2 classification) for one or more years full-time?

• Yes
• No

02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How many years of full-time moderately complex clerical experience do you possess?

• 1 year or more
• 6 months but less than 1 year
• Less than 6 months
• None

04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
How many semester credits of college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 30 credits or more
• 15 but less than 30 credits
• Less than 15 credits
• None

06
Preferred Criteria - Do you have call center experience?

• Yes
• No

07
Preferred Criteria - Do you have customer service experience?

• Yes
• No

Required Question