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Fbo Customer Service Representative Jobs (NOW HIRING)

Million Air

Customer Service Representative

Lubbock, TX · On-site

$15/hr

The Customer Service Representative is responsible for providing effective customer service for all ... Maintain neat work area at all times to include front desk, lobby, and all FBO amenities Reasonable ...

Million Air

Customer Service Representative

El Paso, TX · On-site

$14.50 - $19.75/hr

The Customer Service Representative is responsible for providing effective customer service for all ... Maintain neat work area at all times to include front desk, lobby, and all FBO amenities Reasonable ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

Ovation CWA, LLC

FBO General Manager

Mosinee, WI · On-site

Manage all aspects of the FBO facility, including personnel, safety, security, and customer service ... Represents the FBO as a personal agent within the FBO and at functions outside of the FBO. * Serves ...

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Fbo Customer Service Representative information

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How much do fbo customer service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for fbo customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Fbo Customer Service Representative vs Fbo Customer Service Agent?

AspectFbo Customer Service RepresentativeFbo Customer Service Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentAirport FBOs, private aviation facilitiesAirport FBOs, private aviation facilities
Industry UsageCommonly used in aviation and private jet servicesOften used interchangeably with Customer Service Representative in aviation

Both roles involve assisting clients, managing reservations, and providing excellent customer service within FBOs. The terms are often used interchangeably, with slight variations depending on the employer. Generally, both positions require similar credentials and work in the same environment, focusing on delivering high-quality service to private aviation clients.

What are the key skills and qualifications needed to thrive as an FBO Customer Service Representative?

To thrive as an FBO Customer Service Representative, you need strong customer service skills, knowledge of aviation operations, and often a high school diploma or equivalent. Familiarity with scheduling software, point-of-sale systems, and basic aviation communication tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to remain calm under pressure set top performers apart. These skills ensure seamless coordination of aviation services, high client satisfaction, and safe, efficient operations in a fast-paced environment.

What is an FBO Customer Service Representative?

FBO Customer Service Representatives are professionals who work at Fixed Base Operators (FBOs), which are service centers located at airports. Their primary responsibilities include assisting pilots, passengers, and crew with services such as fueling, hangaring, ground transportation, catering, and lodging arrangements. They serve as the main point of contact for customers, ensuring a smooth and positive experience at the facility. Strong communication and organizational skills are essential in this role, as is knowledge of aviation operations and customer service protocols.

What are some common challenges faced by FBO Customer Service Representatives and how can they be managed?

FBO Customer Service Representatives often encounter challenges such as handling time-sensitive requests from pilots and passengers, managing multiple priorities during peak travel times, and ensuring compliance with strict safety and security protocols. Effective communication, strong organizational skills, and a calm demeanor are essential for navigating these situations. Proactive problem-solving and a customer-focused attitude help address unexpected issues, ensuring that clients receive high-quality service while maintaining operational efficiency.
More about Fbo Customer Service Representative jobs
What cities are hiring for Fbo Customer Service Representative jobs? Cities with the most Fbo Customer Service Representative job openings:
What states have the most Fbo Customer Service Representative jobs? States with the most job openings for Fbo Customer Service Representative jobs include:
What job categories do people searching Fbo Customer Service Representative jobs look for? The top searched job categories for Fbo Customer Service Representative jobs are:
Fbo Customer Service Representative jobs near you
Infographic showing various Fbo Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Million Air

Lubbock, TX • On-site

$15/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Million Air rating

5.8

Company rating: 5.8 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

48th of 65 rated aviation services

Job description

Description:

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.

  • Is the customer #1 with you?
  • Do you have an outstanding smile?
  • Are you a positive, up-beat person?
  • Do you provide personalized service that creates customer loyalty?
  • Can you sense what another person wants and needs before they ask?
  • Do you always live up to your commitments?
  • Do you like a fast-paced work environment?
  • Are you excited to provide a level of customer service unrivaled by the competition?

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.

Requirements:

Responsibilities and Duties

  • Greet customers in a friendly, professional manner
  • Provide concierge services to pilots and customers including making reservations as required
  • Invoicing for services rendered to customers and pilots
  • Proactive preparation for all incoming aircraft
  • Provides timely feedback to the company regarding service failures or customer concerns
  • Partner with line service team to meet and exceed customer's service expectation
  • Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Competencies

  • Customer focus- naturally outgoing/extroverted
  • Communicate with customers and employees in person, on phone, and through radio communications
  • Strong computer skills including Microsoft office products and point of sale programs
  • Basic mathematical knowledge
  • Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)

Pay

Starting at $15.00/hr


Benefits

Our comprehensive package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses.


Reporting Relationship

This position reports to the Customer Service Manager


Work Environment

This position operates in a professional environment.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

  • Must be able to lift 10 pounds
  • Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
  • Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

Position Type and Expected Hours of Work

This is a non-exempt position.


The open position is for evenings and one weekend day each week. Guaranteed 40 hours per week.


Travel

No travel is expected for this position.


Education, Experience, and Eligibility Qualifications

  • Customer service experience preferably in the service industry
  • High School Diploma or equivalent
  • Entry level position
  • Ability to work evenings and weekends
  • Acceptable driving record
  • Ability to pass a background check
  • Zero tolerance drug free employer includes pre-employment and random screening

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled


Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

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