ZipRecruiter

Log In

1

Fbo Customer Service Representative Jobs (NOW HIRING)

Million Air

Customer Service Representative

Houston, TX

$14.25 - $19.25/hr

The Customer Service Representative plays a vital role to our daily operations and will provide an ... Maintain neat work area at all times to include front desk, lobby, and all FBO amenities Reasonable ...

Million Air

Customer Service Representative

Houston, TX · On-site

$21 - $22/hr

The Customer Service Representative plays a vital role to our daily operations and will provide an ... Maintain neat work area at all times to include front desk, lobby, and all FBO amenities Reasonable ...

Million Air

Customer Service Representative

Kapolei, HI · On-site

$19/hr

The Customer Service Representative plays a vital role to our daily operations and will provide an ... Maintain neat work area at all times to include front desk, lobby, and all FBO amenities Reasonable ...

Million Air

Customer Service Representative

Kapolei, HI · On-site

$19/hr

The Customer Service Representative plays a vital role to our daily operations and will provide an ... Maintain neat work area at all times to include front desk, lobby, and all FBO amenities Reasonable ...

Million Air

Customer Service Representative

El Paso, TX

$14.50 - $19.75/hr

The Customer Service Representative is responsible for providing effective customer service for all ... Maintain neat work area at all times to include front desk, lobby, and all FBO amenities Reasonable ...

Million Air

Customer Service Representative

Lubbock, TX · On-site

$15/hr

The Customer Service Representative is responsible for providing effective customer service for all ... Maintain neat work area at all times to include front desk, lobby, and all FBO amenities Reasonable ...

Default

Customer Service Representative

Medford, OR · On-site

$17 - $23/hr

Objectives The Customer Service Representative is responsible for providing effective customer ... Maintain neat work area at all times including front desk, lobby, and all FBO amenities Reasonable ...

New

next page

Showing results 1-20

All JobsFbo Customer Service Representative Jobs

Fbo Customer Service Representative information

See salary details

$9

$18

$26

How much do fbo customer service representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for fbo customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Fbo Customer Service Representative vs Fbo Customer Service Agent?

AspectFbo Customer Service RepresentativeFbo Customer Service Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentAirport FBOs, private aviation facilitiesAirport FBOs, private aviation facilities
Industry UsageCommonly used in aviation and private jet servicesOften used interchangeably with Customer Service Representative in aviation

Both roles involve assisting clients, managing reservations, and providing excellent customer service within FBOs. The terms are often used interchangeably, with slight variations depending on the employer. Generally, both positions require similar credentials and work in the same environment, focusing on delivering high-quality service to private aviation clients.

What are the key skills and qualifications needed to thrive as an FBO Customer Service Representative, and why are they important?

To thrive as an FBO Customer Service Representative, you need strong customer service skills, knowledge of aviation operations, and often a high school diploma or equivalent. Familiarity with scheduling software, point-of-sale systems, and basic aviation communication tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to remain calm under pressure set top performers apart. These skills ensure seamless coordination of aviation services, high client satisfaction, and safe, efficient operations in a fast-paced environment.

What are FBO Customer Service Representatives?

FBO Customer Service Representatives are professionals who work at Fixed Base Operators (FBOs), which are service centers located at airports. Their primary responsibilities include assisting pilots, passengers, and crew with services such as fueling, hangaring, ground transportation, catering, and lodging arrangements. They serve as the main point of contact for customers, ensuring a smooth and positive experience at the facility. Strong communication and organizational skills are essential in this role, as is knowledge of aviation operations and customer service protocols.

What are some common challenges faced by FBO Customer Service Representatives and how can they be managed?

FBO Customer Service Representatives often encounter challenges such as handling time-sensitive requests from pilots and passengers, managing multiple priorities during peak travel times, and ensuring compliance with strict safety and security protocols. Effective communication, strong organizational skills, and a calm demeanor are essential for navigating these situations. Proactive problem-solving and a customer-focused attitude help address unexpected issues, ensuring that clients receive high-quality service while maintaining operational efficiency.
More about Fbo Customer Service Representative jobs
What cities are hiring for Fbo Customer Service Representative jobs? Cities with the most Fbo Customer Service Representative job openings:
What states have the most Fbo Customer Service Representative jobs? States with the most job openings for Fbo Customer Service Representative jobs include:
What job categories do people searching Fbo Customer Service Representative jobs look for? The top searched job categories for Fbo Customer Service Representative jobs are:
Fbo Customer Service Representative jobs near you
Infographic showing various Fbo Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Million Air

Indianapolis, IN • On-site

$19/hr

Full-time

Medical, Dental, Vision, PTO

Posted 8 days ago

Million Air rating

5.8

Company rating: 5.8 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

37th of 54 rated aviation services

Job description

Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay?
Then you will love being a valued part of our award-winning team! The Customer Service Representative plays a vital role to our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced.
Celebrating our passion for aviation and providing extraordinary customer experiences, Million Air services private aircraft as well as military and commercial aircraft. We thrive in a team environment to live our motto of " We are Ladies and Gentlemen, serving Ladies and Gentlemen." We are seeking extremely talented employees to contribute to Million Air's vision to be the premier, worldwide, industry leading aviation service provider.
Responsibilities and Duties of the Customer Service Representative:
  1. Greet customers in a friendly, professional manner
  2. Provide concierge services to pilots and customers including making reservations as required
  3. Invoicing for services rendered to customers and pilots
  4. Record customer preferences in Million Air internal system
  5. Proactive preparation for all incoming aircraft
  6. Provides timely feedback to the company regarding service failures or customer concerns
  7. Partner with line service team to meet and exceed customer's service expectations
  8. Keep hospitality bar stocked with snacks and beverages
  9. Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
  1. Customer focus- naturally outgoing/extroverted
  2. Communicate with customers and employees in person, on phone, and through radio communications
  3. Strong computer skills including Microsoft office products and point of sale programs
  4. Basic mathematical knowledge
  5. Strong attention to detail and ability to multi-task
  6. Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
  7. Bi-lingual is a plus

Reporting Relationship
This position reports to the Customer Service Manager.
Work Environment
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:
  1. Must be able to lift 25 pounds
  2. Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
  3. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
  4. 21 years+ with valid drivers license.

Position Type and Expected Hours of Work
This is a non-exempt position
This position includes shift work which requires working evenings, weekends, and on scheduled company holidays.
Travel
No travel is expected for this position.
Education, Experience, and Eligibility Qualifications
  1. Customer service experience preferably in the service industry
  2. High School Diploma or equivalent
  3. Entry level position
  4. Ability to work evenings, weekends, and holidays
  5. Acceptable driving record
  6. Ability to pass a background check
  7. Zero tolerance drug free employer includes pre-employment and random screening

AAP/EEO Statement
Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

What Million Air employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply