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Fbo Customer Service Representative information

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How much do fbo customer service representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for fbo customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an FBO Customer Service Representative?

FBO Customer Service Representatives are professionals who work at Fixed Base Operators (FBOs), which are service centers located at airports. Their primary responsibilities include assisting pilots, passengers, and crew with services such as fueling, hangaring, ground transportation, catering, and lodging arrangements. They serve as the main point of contact for customers, ensuring a smooth and positive experience at the facility. Strong communication and organizational skills are essential in this role, as is knowledge of aviation operations and customer service protocols.

What are the key skills and qualifications needed to thrive as an FBO Customer Service Representative?

To thrive as an FBO Customer Service Representative, you need strong customer service skills, knowledge of aviation operations, and often a high school diploma or equivalent. Familiarity with scheduling software, point-of-sale systems, and basic aviation communication tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to remain calm under pressure set top performers apart. These skills ensure seamless coordination of aviation services, high client satisfaction, and safe, efficient operations in a fast-paced environment.

What are some common challenges faced by FBO Customer Service Representatives and how can they be managed?

FBO Customer Service Representatives often encounter challenges such as handling time-sensitive requests from pilots and passengers, managing multiple priorities during peak travel times, and ensuring compliance with strict safety and security protocols. Effective communication, strong organizational skills, and a calm demeanor are essential for navigating these situations. Proactive problem-solving and a customer-focused attitude help address unexpected issues, ensuring that clients receive high-quality service while maintaining operational efficiency.

What is the difference between Fbo Customer Service Representative vs Fbo Customer Service Agent?

AspectFbo Customer Service RepresentativeFbo Customer Service Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentAirport FBOs, private aviation facilitiesAirport FBOs, private aviation facilities
Industry UsageCommonly used in aviation and private jet servicesOften used interchangeably with Customer Service Representative in aviation

Both roles involve assisting clients, managing reservations, and providing excellent customer service within FBOs. The terms are often used interchangeably, with slight variations depending on the employer. Generally, both positions require similar credentials and work in the same environment, focusing on delivering high-quality service to private aviation clients.

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Fbo Customer Service Representative jobs near you
Infographic showing various Fbo Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Sioux City, IA • On-site

Ascension FBO Network
See more jobs at Ascension FBO Networkexternal

$17/hr

Full-time

Re-posted 2 days ago

Job description


Ascension FBO – Customer Service Representative

ARE YOU INTERESTED IN WORKING IN AVIATION? 

Are you interested in working in the business aviation industry and do you enjoy a culture that is customer centric?  As a Customer Service Representative, you will be an integral part of providing outstanding customer experience. 

Job Responsibilities:

  • Provide assistance to customers with questions, concerns, and assistance with hotel reservations, directions to local attractions, and transportation.
  • Coordinate aircraft services such as fuel and hangar storage.
  • Effective communication with team members via radio and other means of communication.
  • Pro-active interaction with customers to ensure their experience is positive.
  • Educate customers on pricing and programs.
  • Process customer invoices.

 Position Requirements:

  • Minimum 2 years customer service experience
  • High School Diploma or General Education Degree (GED). 
  • Polished and professional demeanor.
  • Team player with a collaborative attitude.
  • Ability to thrive in an environment with strong standard operating principles, customer centric and safety first culture.
  • Excellent interpersonal and verbal communication skills. 
  • Good working knowledge of MS Word and MS Excel
  • Stable job history

Physical Requirements:

  • Physically able to perform frequent walking, stretching, bending, sitting, stooping, reaching, and grasping actions.
  • May be required to work overtime, nights, weekends.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.




Must be flexible to work weekends

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