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Fbo Customer Service Representative Jobs (NOW HIRING)

FlyUSA

FBO Customer Service Lead

Clearwater Beach, FL · On-site

Customer Service Lead (FBO) At FlyUSA, we're redefining the private aviation experience from start ... Oversee daily front desk operations and ensure the CSR team delivers a consistent, world-class ...

FlyUSA, Inc

FBO Customer Service Lead

Clearwater, FL · On-site

Oversee daily front desk operations and ensure the CSR team delivers a consistent, world-class ... Ensure consistent use and maintenance of FBO management systems (such as X-1 FBO) for reservations ...

Hillwood

Customer Service Representative

Fort Worth, TX · On-site

$14.50 - $19.50/hr

Alliance Aviation Services (AAS) is a premier, award-winning Fixed Base Operator (FBO) located at ... As a frontline ambassador, the CSR is instrumental in shaping memorable aviation experiences that ...

Million Air

Customer Service Representative

Waco, TX · On-site

$15/hr

Customer Service Representative Our motto, "We are Ladies and Gentlemen, serving Ladies and ... Maintain neat work area at all times to include front desk, lobby, and all FBO amenities Reasonable ...

Million Air

Customer Service Representative

White Plains, NY

$16.50 - $22.50/hr

The Customer Service Representative plays a vital role to our daily operations and will provide an ... Maintain neat work area at all times to include front desk, lobby, and all FBO amenities Reasonable ...

Million Air

Customer Service Representative

Kapolei, HI · On-site

$19/hr

The Customer Service Representative plays a vital role to our daily operations and will provide an ... Maintain neat work area at all times to include front desk, lobby, and all FBO amenities Reasonable ...

Million Air

Customer Service Representative

Medford, OR · On-site

$17 - $23/hr

Customer Service Representative Our motto, "We are Ladies and Gentlemen, serving Ladies and ... Maintain neat work area at all times including front desk, lobby, and all FBO amenities. Reasonable ...

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Fbo Customer Service Representative information

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How much do fbo customer service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for fbo customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Fbo Customer Service Representative vs Fbo Customer Service Agent?

AspectFbo Customer Service RepresentativeFbo Customer Service Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentAirport FBOs, private aviation facilitiesAirport FBOs, private aviation facilities
Industry UsageCommonly used in aviation and private jet servicesOften used interchangeably with Customer Service Representative in aviation

Both roles involve assisting clients, managing reservations, and providing excellent customer service within FBOs. The terms are often used interchangeably, with slight variations depending on the employer. Generally, both positions require similar credentials and work in the same environment, focusing on delivering high-quality service to private aviation clients.

What are the key skills and qualifications needed to thrive as an FBO Customer Service Representative?

To thrive as an FBO Customer Service Representative, you need strong customer service skills, knowledge of aviation operations, and often a high school diploma or equivalent. Familiarity with scheduling software, point-of-sale systems, and basic aviation communication tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to remain calm under pressure set top performers apart. These skills ensure seamless coordination of aviation services, high client satisfaction, and safe, efficient operations in a fast-paced environment.

What is an FBO Customer Service Representative?

FBO Customer Service Representatives are professionals who work at Fixed Base Operators (FBOs), which are service centers located at airports. Their primary responsibilities include assisting pilots, passengers, and crew with services such as fueling, hangaring, ground transportation, catering, and lodging arrangements. They serve as the main point of contact for customers, ensuring a smooth and positive experience at the facility. Strong communication and organizational skills are essential in this role, as is knowledge of aviation operations and customer service protocols.

What are some common challenges faced by FBO Customer Service Representatives and how can they be managed?

FBO Customer Service Representatives often encounter challenges such as handling time-sensitive requests from pilots and passengers, managing multiple priorities during peak travel times, and ensuring compliance with strict safety and security protocols. Effective communication, strong organizational skills, and a calm demeanor are essential for navigating these situations. Proactive problem-solving and a customer-focused attitude help address unexpected issues, ensuring that clients receive high-quality service while maintaining operational efficiency.
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What states have the most Fbo Customer Service Representative jobs? States with the most job openings for Fbo Customer Service Representative jobs include:
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Fbo Customer Service Representative jobs near you
Infographic showing various Fbo Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

FBO Customer Service Lead

FlyUSA

Clearwater Beach, FL • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Service Lead (FBO)

At FlyUSA, we're redefining the private aviation experience from start to finish. As leaders in the industry, we provide comprehensive solutions that meet the unique needs of our clientele. We're not just about flying; we're about delivering unparalleled service and creating memorable journeys.

About the Job: At Clearwater Executive Airport, we're redefining the general aviation experience with safety, service, and hospitality at the core of everything we do. As a part of the FlyUSA family, we take pride in delivering World Class, Every Time with Safety Above All, creating seamless, memorable experiences for aircraft owners, pilots, and passengers alike.

Position Overview: We are seeking an experienced, service-driven Customer Service Lead (FBO) to lead our front desk and customer service team at Clearwater Executive Airport (KCLW). This role is responsible for ensuring every guest interaction reflects the highest standards of hospitality, accuracy, and efficiency. The ideal candidate will bring hands-on experience in FBO operations, a strong background in team management, and the ability to build a culture of accountability, service, and professionalism. The candidate will be required to travel to Tampa International Airport (TPA) from time to time as well.

Responsibilities:

  • Oversee daily front desk operations and ensure the CSR team delivers a consistent, world-class experience to all guests
  • Lead, coach, and develop CSRs through regular training, feedback, and clear performance expectations
  • Manage scheduling, shift coverage, and ensure adequate staffing during peak operational hours
  • Serve as the primary liaison with tenants, aircraft owners, and flight crews to support requests and resolve issues
  • Ensure consistent use and maintenance of FBO management systems (such as X-1 FBO) for reservations, billing, and aircraft tracking
  • Monitor and manage daily checklists, inventory of hospitality items, and cleanliness standards across all guest areas
  • Collaborate with line service leadership to ensure smooth aircraft arrivals, departures, and coordinated service delivery
  • Support event planning, VIP arrivals, and special requests, going above and beyond to anticipate client needs
  • Drive continual improvement by identifying service gaps, streamlining processes, and implementing new SOPs

Qualifications:

  • Prior experience in a customer-facing FBO role, with at least 1–2 years of leadership or supervisory experience
  • Experience in general aviation or airport operations is strongly preferred
  • Proficiency with FBO point-of-sale and operations systems, preferably X-1 FBO preferred
  • Strong communication and interpersonal skills with a focus on professionalism, empathy, and poise under pressure
  • Ability to manage a team, provide feedback, and uphold high performance standards
  • Familiarity with tracking aircraft activity, supporting tenant relationships, and coordinating with pilots and operators
  • Highly organized, detail-oriented, and comfortable managing shifting priorities in a dynamic airport environment
  • Availability to work a flexible schedule, including weekends and holidays as needed
  • A passion for aviation and hospitality with a team-first, service-centered mindset

Why Join Clearwater Executive Airport As the Customer Service Lead, you'll be a key leader in delivering the high-end experience that sets Clearwater Executive apart. You'll guide and shape the frontline experience for our guests and crews while building a team that represents the values of World Class, Every Time and Safety Above All. If you're passionate about hospitality, aviation, and team leadership, we invite you to apply and help us Fuel Opportunities. Equal Opportunity Employer Clearwater Executive Airport is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and business needs.

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