Family Program Manager Jobs in Philadelphia, PA (NOW HIRING)

Resources for Human Development (RHD)

???? Full-Time
???? $57,000 Annually
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At Resources for Human Development (RHD), we believe every person deserves the opportunity to live a meaningful, fulfilling, and independent life. We are seeking a compassionate and dedicated Program Manager to join our team and make a lasting impact in the lives of individuals receiving residential mental health services.

If you're looking for more than just a job and want to build a rewarding career with a mission-driven organization, we invite you to apply.

For more than 50 years, Resources for Human Development has been committed to improving lives through high-quality services and supports. Our employees help individuals achieve greater independence, confidence, and success while promoting dignity, respect, inclusion, and personal choice.

Every day, our team members make a meaningful difference by empowering people to reach their goals and live their best lives.

• Competitive compensation
• DailyPay access to earned wages before payday
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off
• Employee Assistance Program (EAP)
• Wellness programs
• Employee referral bonuses
• Company-paid training

• Paid training programs
• Professional development opportunities
• Certification opportunities
• Leadership development programs
• Career advancement opportunities
• Opportunities across multiple service lines

• Make a difference every day
• Support individuals and families
• Build meaningful relationships
• Strengthen communities
• Join a mission-driven organization

The Program Manager oversees the daily operations of the Misty Residential Program, which provides services and supports to 12 individuals experiencing mental health challenges.

This position is responsible for managing staffing schedules, supervising approximately 6-7 Direct Support Professionals (DSPs), overseeing program finances, maintaining documentation and compliance requirements, and ensuring high-quality services for residents. The Program Manager serves as a key liaison among residents, staff, families, case managers, and funding sources while promoting a safe, supportive, and person-centered environment.

• Provide leadership, guidance, and supervision to Direct Support Professionals (DSPs).
• Train, mentor, and support staff development.
• Address performance concerns and identify opportunities for improvement.
• Assist with recruiting, interviewing, and onboarding new staff members.
• Manage staff scheduling, including call-offs, no-shows, and time-off requests.
• Ensure appropriate staffing coverage at all times.

• Provide day-to-day oversight to ensure services align with each individual's ISP and treatment plan.
• Participate in treatment planning meetings and interdisciplinary team meetings.
• Maintain ongoing communication with residents, family members, funding sources, and community partners.
• Coordinate and implement monthly resident activities and community engagement opportunities.
• Participate in quality assurance and program improvement initiatives.

• Respond appropriately to emergencies and crisis situations.
• Report medical concerns promptly to the Program Director.
• Support resident needs when situations require managerial intervention.
• Collaborate with case managers and other professionals to ensure coordinated care.
• Promote resident choice, dignity, independence, and well-being.

• Process invoices and manage program-related expenditures.
• Monitor and reconcile program and consumer-related financial transactions, including PEX card management.
• Complete Avatar data entry and census verification requirements.
• Ensure accurate and timely documentation, including:
  • Daily logs
  • Medication records
  • Inventories
  • Incident reports
  • Assessments
  • Progress notes
  • Vehicle logs
• Monitor compliance with organizational policies, procedures, and regulatory requirements.

• Oversee maintenance, cleanliness, and safety of the program site.
• Monitor the condition of site vehicles and report repairs as needed.
• Ensure a safe environment for residents, staff, and visitors.

• Perform other responsibilities as assigned by the Program Director.

Successful candidates demonstrate the following qualities:

✔ Compassionate
✔ Dependable
✔ Patient
✔ Professional
✔ Team-Oriented
✔ Service-Focused
✔ Positive Attitude
✔ Committed to Helping Others

• Bachelor's degree in one of the following fields:
  • Social Work
  • Psychology
  • Counseling
  • Education
  • Criminal Justice
  • Gerontology
  • Anthropology
  • Political Science
  • History
  • Theology
  • Related human services field
• Minimum of 3 years of mental health direct care experience, including 2 years of supervisory experience
• Minimum of 3 years of experience supporting adults with Intellectual and Developmental Disabilities (IDD) and/or Behavioral Health diagnoses
• Strong knowledge of applicable regulations, RHD values, and program policies and procedures
• Basic computer proficiency, including email, electronic documentation systems, and data entry applications
• Valid driver's license and reliable personal vehicle with state minimum insurance coverage
• Ability to successfully complete all required background and employment screenings, including FBI clearance when applicable

• Master's degree in a related field

Some jobs pay the bills.
Some jobs build careers.
This job changes lives.

If you're looking for meaningful work where your compassion, leadership, and dedication can make a real difference every day, we'd love to hear from you.

Join our team and become the reason someone has a better day.

Resources for Human Development is part of the Inperium family of companies. Employment for this position is administered through Apis Services, Inc.

Apis Services, Inc., Inperium Inc., and their affiliates are Equal Opportunity Employers. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, childbirth, veteran status, or any other status protected by applicable law.

Equal opportunity extends to every aspect of employment, including recruitment, hiring, promotion, compensation, benefits, training, and development.