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Eyewear Customer Service Jobs (NOW HIRING)

MyEyeDr.

Eyewear Customer Service/Sales Advisor

Stowe, VT · On-site

$19 - $21/hr

Provide patients with exceptional customer service by understanding and advising the patient's needs * Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and ...

MyEyeDr.

Eyewear Customer Service/Sales Advisor

Chicago, IL · On-site

$15 - $21.25/hr

Provide patients with exceptional customer service by understanding and advising the patient's needs * Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and ...

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How much do eyewear customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for eyewear customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an eyewear customer service representative do?

An Eyewear Customer Service representative assists customers with selecting, ordering, and troubleshooting eyewear products such as glasses and contact lenses. They answer questions about frame styles, lens options, prescriptions, and order status, and help resolve any issues or concerns customers may have. These representatives may also coordinate with opticians, process returns or exchanges, and ensure a positive experience for all customers seeking vision care products.

What are the key skills and qualifications needed to thrive as an eyewear customer service representative?

To thrive as an Eyewear Customer Service representative, you need strong product knowledge in optics, retail sales experience, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, optical measurement tools, and CRM software is often required. Outstanding interpersonal communication, patience, and problem-solving skills help build customer trust and efficiently resolve concerns. These abilities ensure accurate eyewear recommendations, enhanced customer satisfaction, and repeat business in a competitive retail environment.

What are the most common challenges faced in an eyewear customer service role, and how can I prepare for them?

In Eyewear Customer Service, you’ll often encounter challenges such as assisting customers with complex prescription requirements, resolving issues related to fit and comfort, and handling product returns or warranty claims. Success in this role requires strong communication skills, patience, and a good understanding of eyewear products and terminology. Preparing by familiarizing yourself with common eyewear issues and practicing empathy will help you deliver effective solutions and ensure customer satisfaction. Being comfortable with technology is also important, as you may use specialized software to manage orders or track inventory.

What job categories do people searching Eyewear Customer Service jobs look for?

The top searched job categories for Eyewear Customer Service jobs are:

Eyewear Customer Service jobs near you
Infographic showing various Eyewear Customer Service job openings in the United States as of August 2026, with employment types broken down into 25% Full Time, 50% Part Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

KERING EYEWEAR Customer Service Ambassador

Kering

Bridgewater, NJ • On-site

$22 - $24/hr

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Key responsibilities

  • Manage all customer requests related to OS channels, including order taking, inquiries, complaints, and problem solving, to deliver customer service excellence.

  • Handle customer inquiries and follow up on requests using various communication channels, and escalate priority issues as needed.

  • Provide product and service information to customers and create new business opportunities through proactive engagement.

Job description

Summary About us Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloe, Alaia, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics.

By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide. Job Description We are currently seeking a Customer Service Ambassador based out in our Bridgewater (NJ) Office. Your opportunity Manage all OS channel-related customers' requests such as order taking, answering queries and questions, handling complaints, problem solving through different communication channels (telephone, email, fax, chat, web) in order to deliver customer service excellence and maximize business opportunity by enhancing the Kering brands portfolio.

How you will contribute Manage order flow from order acquisition to order entry in compliance with agreed trade terms Handle customer inquiries using different communication channels Proactively apply information research using available resources Manage and solve customer complaints Identify and escalate priority issues Provide customers with product and service information Follow up and through on customer requests and queries Map interactions information according to standard operating procedures Create new business opportunities through a proactive approach Who you are 1-2 years of work experience in a contact center environment Knowledge of sales principles and methods Knowledge of order-to-cash flows Experience in a Luxury Sales environment or Hospitality preferred. Proven out of the box thinker Good working knowledge of Office Pack (intermediate Excel, Power Point, Word) Working knowledge of SAP & CRM tools of advantage Fluent English plus a second foreign language (preferably French) Ability to multi-task within a fast-paced environment as well as contribute to build a new organization Excellent verbal and written communication skills Customer-oriented Results-driven Why work with us. This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow.

Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Kering is committed to building a diverse workforce.

We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Hourly Rate: $22-24 HR Job Type Contractor Start Date 2026-07-13 Schedule Full time Organization Kering Eyewear USA Inc.

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