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Eyewear Customer Service Jobs (NOW HIRING)

MyEyeDr.

Eyewear Customer Service/Sales Advisor

Vienna, VA · On-site

$15.25 - $20.90/hr

Provide patients with exceptional customer service by understanding and advising the patient's needs * Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and ...

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How much do eyewear customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for eyewear customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an eyewear customer service representative do?

An Eyewear Customer Service representative assists customers with selecting, ordering, and troubleshooting eyewear products such as glasses and contact lenses. They answer questions about frame styles, lens options, prescriptions, and order status, and help resolve any issues or concerns customers may have. These representatives may also coordinate with opticians, process returns or exchanges, and ensure a positive experience for all customers seeking vision care products.

What are the key skills and qualifications needed to thrive as an eyewear customer service representative?

To thrive as an Eyewear Customer Service representative, you need strong product knowledge in optics, retail sales experience, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, optical measurement tools, and CRM software is often required. Outstanding interpersonal communication, patience, and problem-solving skills help build customer trust and efficiently resolve concerns. These abilities ensure accurate eyewear recommendations, enhanced customer satisfaction, and repeat business in a competitive retail environment.

What are the most common challenges faced in an eyewear customer service role, and how can I prepare for them?

In Eyewear Customer Service, you’ll often encounter challenges such as assisting customers with complex prescription requirements, resolving issues related to fit and comfort, and handling product returns or warranty claims. Success in this role requires strong communication skills, patience, and a good understanding of eyewear products and terminology. Preparing by familiarizing yourself with common eyewear issues and practicing empathy will help you deliver effective solutions and ensure customer satisfaction. Being comfortable with technology is also important, as you may use specialized software to manage orders or track inventory.

What job categories do people searching Eyewear Customer Service jobs look for?

The top searched job categories for Eyewear Customer Service jobs are:

Eyewear Customer Service jobs near you
Infographic showing various Eyewear Customer Service job openings in the United States as of August 2026, with employment types broken down into 25% Full Time, 50% Part Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Eyewear Customer Service/Sales Advisor

MyEyeDr.

Lexington Park, MD • On-site

$17.15 - $22.20/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 8 days ago

MyEyeDr. rating

6.2

Company rating: 6.2 out of 10

Based on 215 frontline employees who took The Breakroom Quiz

698th of 898 rated healthcare providers

Job description

Description
About the role
See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care to our patients. This role reports to the Office General Manager. Some weekend and evenings shifts required.
The wage range for this position is $17.15 to $22.20 hourly, commensurate with experience and office location. The company complies with all state and local wage and hour laws and the minimum pay range will always be at or above the applicable minimum wage.
You Will
  • Provide patients with exceptional customer service by understanding and advising the patient's needs
  • Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
  • Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
  • Provide patients with comprehensive explanation of insurance benefits
  • Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
  • Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
  • Collaborate with doctor(s) and team members to provide seamless patient experience
  • Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
  • Participate in other office duties as assigned

About You
  • Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required)
  • A proactive approach to problem solving with an entrepreneurial spirit
  • Willing to learn about industry, product, and services
  • Ability to sell with a desire to meet office goals with a "can do" attitude
  • Friendly, caring, and patient-centric person who thrives in a fast-paced environment
  • Team player who is willing to collaborate to provide the best patient experience

Growth With Us
  • Grow and develop your career through role specific training programs
  • Be offered an opportunity to earn bonuses and commission (role specific)
  • Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
  • Participate in our Vision coverage and associate discounts on our products
  • Participate in our 401(k) with competitive company match
  • Accrue PTO and paid holidays from day one

Introduction | MyEyeDr.
How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.
This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients' needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.
MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

What MyEyeDr. employees say

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About MyEyeDr.

Sourced by ZipRecruiter

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Vienna, VA, US

Year founded

2001

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