External Operations Manager Jobs in Worcester, MA

Leads a team of skilled or semi-skilled workers engaged in various aspects of the processing, maintenance, and warehousing functions of the AST business. Has authority and accountability to select, train and direct their workforce. Employs key company processes effectively to achieve results. Responsible for employee engagement and maintaining a positive employee relations environment. This role is often held by an entry level or early career leader who is gaining initial operations management experience at STERIS.

Shift: Thursday, Friday, Saturday 7 PM - 7 AM. Every other Wednesday 7 PM - 7 AM.

Operational Excellence (40%)

• Develops a shop floor culture that is focused on the achievement of the businesses' objectives in Safety, Quality, Delivery and Cost (SQDC), by continuously focusing on waste elimination and following standard work.
• Leads daily SQDC board meetings, trains and develops employees to meet expectations, ensures the working environment is safe through direct monitoring of behavior and equipment, incident response, mitigation, and investigation as issues occur during the shift, and providing individual and group feedback on successes and opportunities to improve performance.
• Identify opportunities for countermeasures and participate in facility lean committees.
• Supports the company's Lean business system, through participation in Kaizen events, generation of IDEaS and implementation, participation in Total Productive Maintenance (TPM), One Team One Goal (OTOG) Customer Service training, and the "What's in the Box?" product orientation program.
• First point of contact for mitigation and investigation of issues related to safety, quality, delivery, and cost.

People Leadership (40%)

• Drives employee engagement by implementing and using Lean processes. Creates an environment of positive employee relations by creating a safe and productive work environment, listening to, and addressing employee concerns, enforcing company policy, and constructively managing employee performance. In unionized facilities or where works councils are present, understands and enforces collective bargaining agreements, shop agreements, and plant rules. (70%)
• Drives employee engagement by implementing and using lean processes. Participates in the interviewing and selection of new employees; assures the team has necessary skill and tools to complete work, ensures that shifts are properly staffed, assigns daily work to achieve Customer objectives. Regularly assesses skill level and performance, and addresses gaps, to ensure employees are capable of meeting expectations. (20%)
• Ensures smooth shift transitions via personnel planning. Collaborates effectively across functions with Quality, Human Resources, Planning etc. (10%)

Customer Relationships (5%)

• Participates in and supports Customer quality audits. Participates in internal and external OTOG events.

Delivering Results (15%)

• Ensures performance across a range activities and metrics within their area: (10%)
• Production - safety, quality, delivery, employee relations
• Maintenance - safety, quality, delivery, employee relations, equipment performance, preventive maintenance, project activities
• Warehouse - safety, quality, delivery, equipment maintenance, employee relations
• Monitors processing throughout shift to assure safety, quality, and delivery. Tracks procedural verifications, including dosimeter re-reads. Tracks KPIs and updates SQDC boards

Required:

• High School Diploma or GED
• Minimum 3 years of STERIS operations experience as MH or Operator or minimum 5 years of related external operations experience

Preferred:

• Experience with the interpretation and administration of Collective Bargaining Agreements (CBAs)

Other:

• Qualified Equipment Operator, able to drive a fork truck
• Ability to learn science of sterilization modalities
• Four basic functions of mathematics
• Effective communication skills; conducting team meetings
• Delegation, collaboration, conflict resolution
• Microsoft Office suite

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is a brief overview of what we offer:

• Market competitive pay
• Extensive paid time off and (9) added holidays
• Excellent healthcare, dental, and vision benefits
• Long/short term disability coverage
• 401(K) with company match
• Maternity and parental leave
• Additional add on benefits/discounts for programs such as pet insurance
• Tuition reimbursement and continued educational programs
• Excellent opportunities for advancement in a stable long-term career

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