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External Operations Manager Jobs in Worcester, MA

Visterra

Operations Associate & Receptionist

Waltham, MA · On-site

$30 - $36/hr

Reception & Visitor Management * Serve as the primary point of contact for visitors, guests, and external partners. * Manage the digital security badging system and visitor logs to ensure a safe and ...

Calqulate

Operations Quality Manager

Marlborough, MA · On-site

... an experienced Operations Quality Manager to join a leading medical device manufacturing ... Represent manufacturing quality during internal and external regulatory/notified body audits.

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All JobsExternal Operations JobsExternal Operations Manager JobsExternal Operations Manager Jobs in Worcester, MA

External Operations Manager information

See Worcester, MA salary details

$30.9K

$63.2K

$118.1K

How much do external operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for external operations manager in Worcester, MA is $63,228.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $77,200.00 per year, depending on experience, location, and employer.

What does an external operations manager do?

An External Operations Manager oversees and coordinates a company's activities that involve external partners, vendors, or clients. Their primary responsibilities include managing relationships with suppliers, ensuring contract compliance, and optimizing external workflows to meet business objectives. They also analyze external processes for efficiency, handle negotiations, and often serve as the main point of contact for external stakeholders. This role is crucial for maintaining smooth operations and fostering positive business relationships outside the organization.

What are the key skills and qualifications needed to thrive as an external operations manager, and why are they important?

To thrive as an External Operations Manager, you need strong leadership, project management, and analytical skills, typically supported by a degree in business, logistics, or a related field. Familiarity with supply chain management systems, ERP software, and relevant industry certifications such as PMP or Six Sigma is highly beneficial. Excellent interpersonal skills, negotiation abilities, and adaptability help build effective relationships with external partners and stakeholders. These skills ensure seamless coordination, efficient operations, and the achievement of organizational goals through strong external collaboration.

How does an external operations manager typically collaborate with internal teams and external partners?

An External Operations Manager acts as a crucial liaison between their organization and external partners, such as suppliers, vendors, or logistics providers. They regularly coordinate with internal teams like procurement, sales, and logistics to ensure that external operations align with company goals and standards. Effective communication and negotiation are essential, as the role often involves resolving conflicts, managing expectations, and ensuring smooth workflow across organizational boundaries. Building strong, trust-based relationships is key to successfully managing these collaborations and driving operational efficiency.

What is the difference between External Operations Manager vs Supply Chain Coordinator?

AspectExternal Operations ManagerSupply Chain Coordinator
CredentialsBachelor's degree in Business, Logistics, or related field; certifications like APICS CSCP or CPSMBachelor's degree in Supply Chain, Logistics, or Business; certifications like APICS CPIM or CSCP
Work EnvironmentOversees external partners, vendors, and logistics providers; often involves travel and client interactionCoordinates internal supply chain activities; works closely with procurement, warehousing, and distribution teams
Employer & Industry UsageUsed in manufacturing, retail, and logistics companies managing external relationshipsCommon in manufacturing, retail, and distribution centers focusing on internal supply chain processes

The External Operations Manager focuses on managing external relationships and logistics partners, ensuring smooth operations outside the company. In contrast, the Supply Chain Coordinator handles internal supply chain activities, coordinating between departments to optimize inventory and distribution. Both roles require similar credentials and are vital in supply chain management, but their primary focus and work environment differ.

How much should an external operations manager be paid?

The salary for an external operations manager typically ranges from $70,000 to $130,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and performance incentives, with higher salaries often associated with larger companies or specialized sectors.

Is an external operations manager a high paying job?

External operations managers typically earn competitive salaries that vary based on industry, experience, and location. They often require strong leadership, project management skills, and industry knowledge, which can contribute to higher compensation levels compared to entry-level roles.

What are popular job titles related to External Operations Manager jobs in Worcester, MA?

For External Operations Manager jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching External Operations Manager jobs in Worcester, MA look for?

The top searched job categories for External Operations Manager jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for External Operations Manager jobs?

Cities near Worcester, MA with the most External Operations Manager job openings:

External Operations Manager jobs near you

Field Service Lead

Boston Engineering Corporation

Waltham, MA • On-site

Full-time

Medical, Retirement, PTO

Re-posted 3 days ago

Job description

Company Description

Boston Engineering is a technology-driven consulting firm that provides innovative engineering solutions to commercial and government clients. Headquartered in Waltham, Massachusetts, Boston Engineering specializes in product development, systems engineering, and technology commercialization, leveraging deep expertise in robotics, digital solutions, medical devices, diagnostic equipment, defense systems, and industrial automation. 
The company integrates advanced technologies with practical engineering execution, delivering end-to-end services from concept through commercialization. Boston Engineering combines technical rigor, cross-disciplinary teams, and proven processes to accelerate product development and to solve complex challenges. The company is ISO-certified and CMMC-certified, with a commitment to operational excellence, innovation, and measurable client outcomes. Its mission is to improve the way people work and live through innovative product development and novel engineering.  

Job Description

Industry: Ocean Sensing / Maritime Technology / Government Contracting 

Boston Engineering has a fast-growing Maritime Intelligence business delivering advanced sensing systems to federal agencies and research institutions. As Operations and Customer Service Lead, you will lead and ensure our customers receive reliable, mission-ready capability and exceptional support throughout our products' lifecycle(s). You'll be instrumental in scaling (externally-facing) operations while navigating the unique demands of government contracting.

YOU MUST BE ELIGIBLE FOR U.S. SECURITY CLEARANCE

Key Responsibilities

  • Support customer technology evaluation, tactical integration, and field deployment of Maritime Intelligence systems.
    • Coordinate with the appropriate customer units to schedule, scope, and provide staffing for technology events in coordination with business development, delivery, and engineering.
    • Lead development and execution of operational exercise plans aligned with customer mission profiles, including safety, logistics, deployment planning, field support, and coordination with government and other customers.
    • Lead deployment and operation of Maritime Intelligence systems in real-world environments, including surf zones, shallow, and deep water.
    • Capture mission-relevant sensor data during exercises; ensure fidelity, security, and traceability of all collected datasets.
    • Coordinate and work with engineering to analyze system performance against objectives and environmental variables.
    • Serve as primary liaison during demonstrations in coordination with Business Development with customers, program managers, and government evaluators.
    • Conduct pre- and post-exercise briefings, highlight system capabilities, limitations, and tactical relevance and collaborate with other leaders for future engineering and manufacturing planning.
  • Customer Support
    • Ensure successful customer adoption by leading installation and commissioning, delivering customer training, providing documentation and onboarding support, and assisting with system integration.
    • Ensure systems meet operational readiness standards across dynamic environments.
    • Support customers and feed learning back into the business by providing technical troubleshooting, managing warranty and repair processes, delivering (not developing) software and firmware updates, planning end of life (EOL) transitions, and capturing voice of customer feedback to drive continuous improvement.
    • Act as the primary point of contact providing customer support on delivered systems.
  • Support existing team and eventually recruit and mentor a small, agile team across field operations, logistics, and support.
  • Work closely with engineering, program management, and business development to align external operations with strategic, technical, and contractual goals. Translate contract requirements into operational plans.
  • Deliver units to customers efficiently by managing orders, controlling inventory of units, overseeing warehousing of units, coordinating shipping and customs processes, and handling returns (RMA) processing.
  • Identify systemic external operational issues, risks, and compliance gaps; drive development of mitigation strategies, ensure corrective actions are executed, and escalate unresolved risks when necessary.
  • Deliver post-mission reports with actionable insights for Navy sponsors, acquisition teams, and product development.

Key Performance Indicators (KPIs) 

  • On-Time Delivery Rate of contract deliverables shipped or deployed on schedule. 
  • Issue response and resolution time(s)
  • Documentation accuracy and update frequency
Qualifications
  • 5-8+ years of experience in operations, military system use and training, or product delivery-preferably in defense or marine technology.
  • Experience with software, oceanographic sensors, underwater vehicles, or maritime systems a plus.
  • Bachelor's degree in Software Engineering, Systems Engineering, Operations or related field(s).
  • U.S. citizenship required; ability to obtain security clearance.

Bonus Skills

  • Military experience
  • Familiarity with defense programs and/or DoD R&D contracts
  • Experience deploying systems in harsh marine environments
Additional Information

Employment Type: Full-time Role

Reports to: General Manager, Maritime Intelligence

Location: Office-based in Waltham, MA

Travel:  20%  

Relocation: Relocation assistance is not provided for this role.

Salary Range:  The base salary range for this position is $100,000.00 to $180,000.00 annually, commensurate with experience and qualifications.  The final offer amount will be determined by factors such as the candidate's education, experience, and skills. A comprehensive benefits package, including health insurance, 401(k) match, and paid time off, is also provided.

At Boston Engineering, you can grow in the direction YOU want. Subject matter depth, project management, sales, technical expert, you choose where you want your path to go. Through our mentoring program, hands-on training, and experienced leaders, you can explore what direction is best for you. Your future at Boston Engineering is in your hands!

Boston Engineering offers a full employee benefits plan, including a matching 401(k), in an open, energetic working environment that fosters strong client relationships and an entrepreneurial team spirit.

**Your application will not be considered complete without a submitted writing sample.**

All your information will be kept confidential according to EEO guidelines.

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