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External Operations Manager Jobs in Springfield, IL

Ulta Beauty

Task Associate

Springfield, IL · On-site

$15 - $20/hr

They support the Merchandise Manager (MM) and Operations Manager (OM) through a focus on ... and external guests served. * Regularly participate in ongoing training, including brand and ...

Ulta Beauty, Inc.

Task Associate

Springfield, IL

$15 - $20/hr

They support the Merchandise Manager (MM) and Operations Manager (OM) through a focus on ... and external guests served. * Regularly participate in ongoing training, including brand and ...

Ulta Beauty, Inc.

Task Associate

Springfield, IL

$15 - $20/hr

They support the Merchandise Manager (MM) and Operations Manager (OM) through a focus on ... and external guests served. * Regularly participate in ongoing training, including brand and ...

Office Depot

Retail Assistant Store Manager

Springfield, IL · On-site

$16.25 - $22/hr

In addition, Full-Time Assistant Manager positions must be able to perform External Key Carrier ... Operational Efficiency: * * Process merchandise accurately and efficiently, adhering to established ...

Office Depot

Retail Assistant Store Manager

Springfield, IL · On-site

$16.25 - $22/hr

Operational Efficiency: * * Process merchandise accurately and efficiently, adhering to established ... External Key Carrier Responsibilities: * * Maintain the safety and security of the building and ...

Horace Mann

Mgr Finance & Reporting

Springfield, IL · Hybrid

$89K - $125K/yr

Partner with finance, HR, legal, and operations teams to ensure accurate data capture and reporting ... Lead, develop, and manage tax staff and/or external vendors. Requirements * Bachelor's degree in ...

LPC

Prepress Manager

Decatur, IL

$65K - $90K/yr

Decatur, Illinois has 55 Team Members in sheeting, printing, and finishing operations. LPC Visual ... Work with external clients and our sales team, office staff or production to create, modify, and ...

Horace Mann

Mgr Finance & Reporting

Springfield, IL · On-site

$101K - $137K/yr

Partner with finance, HR, legal, and operations teams to ensure accurate data capture and reporting ... Lead, develop, and manage tax staff and/or external vendors. Requirements * Bachelor's degree in ...

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All JobsExternal Operations JobsExternal Operations Manager JobsExternal Operations Manager Jobs in Springfield, IL

External Operations Manager information

See Springfield, IL salary details

$28.7K

$58.7K

$109.7K

How much do external operations manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for external operations manager in Springfield, IL is $58,729.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $71,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an External Operations Manager, and why are they important?

To thrive as an External Operations Manager, you need strong leadership, project management, and analytical skills, typically supported by a degree in business, logistics, or a related field. Familiarity with supply chain management systems, ERP software, and relevant industry certifications such as PMP or Six Sigma is highly beneficial. Excellent interpersonal skills, negotiation abilities, and adaptability help build effective relationships with external partners and stakeholders. These skills ensure seamless coordination, efficient operations, and the achievement of organizational goals through strong external collaboration.

How much is the salary of an operations manager?

The salary of an External Operations Manager typically ranges from $70,000 to $130,000 annually, depending on experience, industry, and location. Senior or specialized roles may offer higher compensation, and additional benefits such as bonuses or stock options are common in some organizations.

What is the highest salary of an operations manager?

The highest salaries for operations managers can exceed $150,000 annually, especially in large corporations or high-cost regions. Senior operations managers with extensive experience, specialized skills, and certifications such as PMP or Six Sigma tend to earn the top salaries in the field.

What does an External Operations Manager do?

An External Operations Manager oversees and coordinates a company's activities that involve external partners, vendors, or clients. Their primary responsibilities include managing relationships with suppliers, ensuring contract compliance, and optimizing external workflows to meet business objectives. They also analyze external processes for efficiency, handle negotiations, and often serve as the main point of contact for external stakeholders. This role is crucial for maintaining smooth operations and fostering positive business relationships outside the organization.

What is the difference between External Operations Manager vs Supply Chain Coordinator?

AspectExternal Operations ManagerSupply Chain Coordinator
CredentialsBachelor's degree in Business, Logistics, or related field; certifications like APICS CSCP or CPSMBachelor's degree in Supply Chain, Logistics, or Business; certifications like APICS CPIM or CSCP
Work EnvironmentOversees external partners, vendors, and logistics providers; often involves travel and client interactionCoordinates internal supply chain activities; works closely with procurement, warehousing, and distribution teams
Employer & Industry UsageUsed in manufacturing, retail, and logistics companies managing external relationshipsCommon in manufacturing, retail, and distribution centers focusing on internal supply chain processes

The External Operations Manager focuses on managing external relationships and logistics partners, ensuring smooth operations outside the company. In contrast, the Supply Chain Coordinator handles internal supply chain activities, coordinating between departments to optimize inventory and distribution. Both roles require similar credentials and are vital in supply chain management, but their primary focus and work environment differ.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation. Understanding and balancing these components is essential for effective operations in roles like External Operations Manager.

How does an External Operations Manager typically collaborate with internal teams and external partners?

An External Operations Manager acts as a crucial liaison between their organization and external partners, such as suppliers, vendors, or logistics providers. They regularly coordinate with internal teams like procurement, sales, and logistics to ensure that external operations align with company goals and standards. Effective communication and negotiation are essential, as the role often involves resolving conflicts, managing expectations, and ensuring smooth workflow across organizational boundaries. Building strong, trust-based relationships is key to successfully managing these collaborations and driving operational efficiency.

What other jobs can an operations manager do?

An operations manager can transition into roles such as project manager, supply chain manager, or business analyst, leveraging skills in process optimization, leadership, and strategic planning. They may also move into executive positions like director of operations or COO, often requiring experience with data analysis, budgeting, and team management.
What are popular job titles related to External Operations Manager jobs in Springfield, IL? For External Operations Manager jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching External Operations Manager jobs in Springfield, IL look for? The top searched job categories for External Operations Manager jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for External Operations Manager jobs? Cities near Springfield, IL with the most External Operations Manager job openings:
External Operations Manager jobs near you
Convention Services Manager

Convention Services Manager

Driftwood Hospitality Management

Springfield, IL • On-site

$55K - $60K/yr

Other

Medical, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
JOB SUMMARY
Prepares all event documentation and coordinates with group sales and/or catering sales, hotel departments, and customer to ensure consistent, high-level service throughout pre-event, event, and post event phases of hotel events. Ensures all hotel events have a seamless turnover from sales to service back to sales. Establishes opportunities to maximize revenue opportunities by upselling and offering enhancements to create outstanding events. Plan, organize, and manage the in-house details for all group and convention bookings (i.e., guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates, and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Report and critique all activities to the Director of Convention Services or Director of Sales. Enliven the Brand Standards within the Department and the hotel. Support all Corporate and hotel initiatives as needed.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Business Results
  • Plan, upsell and detail the program with the client including verification and modification of space requirements, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.
  • Monitor Convention Groups Room Requirements to ensure all convention attendees receive commitments made in the hotels' agreements.
  • Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
  • Improve hotel convention services' products through; (a) the development of new sales tools, menus, themes, and decorations, (b) the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers' needs.
  • Monitor and control individual event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.
  • Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.
  • Acts as liaison between hotel and customer throughout the event process (pre-event, event, post-event). Makes presence always known to customer during this process. Is available to solve problems and/or suggest alternatives to previous arrangements.
  • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
  • Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
  • Leads pre-event and post-event meetings for assigned groups.
  • Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc.).
  • Manages group room blocks and meeting space for assigned groups.
  • Greets customer during the event phase and hands-off to the operations team for the execution of details.
  • Adheres to all standards, policies, and procedures.
  • Integrates current trends in the meetings & special events industry.
  • Performs other duties as assigned to meet business needs.
  • Perform special projects and other responsibilities as assigned.
  • Participate in task force for Hilton as required.
  • Communicate function requirements to appropriate areas in the hotel, resolve issues or problems to ensure quality product delivery and customer satisfaction.
  • Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor.

Guest Satisfaction
  • Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.
  • Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.
  • Makes presence always known to customer during this process, regardless of which hotel they sit at. Greets customer during the event phase and hands-off to the Convention Services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.
  • Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share.
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
  • Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Utilizes Delphi or other hotel system to capture and manage customer information daily.

Leadership
...applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.
  • Holds self and others accountable for achieving results.
  • Addresses conflict in a timely manner.
  • Contributes to team results.
  • Deals with change effectively.
  • Makes decisions, including employees/team and commits to a course of action with available information.

Building Relationships
...eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.
  • Treats people fairly, with dignity and respect.
  • Works to meet goals in a manner that does not disadvantage other employees or groups.
  • Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual.
  • Listens and responds to others.
  • Is interested in other's views even if they counter own views.

Managing Work Execution
...proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.
  • Allocates time and resources effectively when faced with competing demands.
  • Overcomes obstacles to accomplish challenging objectives.
  • Follows through on inquiries, requests, and complaints.

Organizational Learner
...Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area
  • Acts independently to improve and increase skills and knowledge.
  • Demonstrates an awareness of personal strengths and areas for professional improvement.
  • Shares learning, innovations, and best practices with others.
  • Is willing to learn from others.
  • Performs all technical/procedural requirements of the job.

KNOWLEDGE, SKILLS & ABILITIES
Experience
  • 2 or more years of hotel catering and rooms experience in the hospitality industry
  • Proven track record of a consistent ability to provide quality service
  • Previous leadership experience preferred

Skills and Knowledge
  • Strong verbal and written English communication skills
  • Knowledge of the Hotel, Westmont and brand policies and procedures
  • Knowledge of the catering, food & beverage with banquet knowledge
  • Skills needed to manage the people and variables encountered in the development and implementation of major functions
  • Computer literate in MS Word, Excel, and PowerPoint
  • Computer literate with Delphi preferred or other system used in hotel
  • Strong communication skills (verbal, listening, writing)
  • Strong problem-solving skills
  • Strong customer and associate relations skills
  • Strong presentation and platform skills
  • Strong organizational skills
  • Strong "closing skills"
  • Strong 'persuasion" skills
  • Ability to use standard software applications and hotel system
  • Effective decision-making skills
  • Effective influence skills

PHYSICAL DEMANDS
Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing and pulling of objects weighing up to ten (10) pounds.
Benefits
  • 401(k)
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Room Discounts
  • Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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