The Senior Technical Support Engineer will provide technical assistance to customers, diagnose issues, and implement solutions while maintaining records and improving internal tools. Responsibilities ...
The Senior Technical Support Engineer will provide technical assistance to customers, diagnose issues, and implement solutions while maintaining records and improving internal tools. Responsibilities ...
The Technical Support Engineer will provide overall escalation management and technical solutions as well as be able to communicate effectively with customers, sales people, management, and fellow ...
The Technical Support Engineer will provide overall escalation management and technical solutions as well as be able to communicate effectively with customers, sales people, management, and fellow ...
The Technical Support Engineer will provide overall escalation management and technical solutions as well as be able to communicate effectively with customers, sales people, management, and fellow ...
The Technical Support Engineer will provide overall escalation management and technical solutions as well as be able to communicate effectively with customers, sales people, management, and fellow ...
Technical Support Engineer
Dallas, TX · On-site
$75K/yr
... support process * Responsible for communicating with the customer and answering their query, whether that is responding directly on simple issues or bringing in a Technical Specialist to assist ...
Technical Support Engineer
Dallas, TX · On-site
$75K/yr
... support process * Responsible for communicating with the customer and answering their query, whether that is responding directly on simple issues or bringing in a Technical Specialist to assist ...
... support process * Responsible for communicating with the customer and answering their query, whether that is responding directly on simple issues or bringing in a Technical Specialist to assist ...
... support process * Responsible for communicating with the customer and answering their query, whether that is responding directly on simple issues or bringing in a Technical Specialist to assist ...
Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...
Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...
Senior Technical Support Engineer
Plano, TX · On-site +1
$90K - $110K/yr
THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...
Senior Technical Support Engineer
Plano, TX · On-site +1
$90K - $110K/yr
THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...
THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...
THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...
The creation of documented solutions for both internal and external support web-pages Qualifications * Familiarity with cooperate network infrastructures * Experience with one or more of Operating ...
The creation of documented solutions for both internal and external support web-pages Qualifications * Familiarity with cooperate network infrastructures * Experience with one or more of Operating ...
Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...
Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...
The Technical Support Engineer will provide overall escalation management and technical solutions as well as be able to communicate effectively with customers, sales people, management, and fellow ...
The Technical Support Engineer will provide overall escalation management and technical solutions as well as be able to communicate effectively with customers, sales people, management, and fellow ...
Be the Technical Authority Behind Critical Infrastructure Nikkiso Cryogenic Services is seeking an experienced and highly capable Regional Technical Support Engineer to serve as the technical ...
Be the Technical Authority Behind Critical Infrastructure Nikkiso Cryogenic Services is seeking an experienced and highly capable Regional Technical Support Engineer to serve as the technical ...
Serve as a technical escalation point for service centers and field service teams. * Support workshops with engineering decisions regarding part usability, rework disposition, and repair ...
Serve as a technical escalation point for service centers and field service teams. * Support workshops with engineering decisions regarding part usability, rework disposition, and repair ...
Serve as a technical escalation point for service centers and field service teams. * Support workshops with engineering decisions regarding part usability, rework disposition, and repair ...
Serve as a technical escalation point for service centers and field service teams. * Support workshops with engineering decisions regarding part usability, rework disposition, and repair ...
Serve as a technical escalation point for service centers and field service teams. * Support workshops with engineering decisions regarding part usability, rework disposition, and repair ...
Serve as a technical escalation point for service centers and field service teams. * Support workshops with engineering decisions regarding part usability, rework disposition, and repair ...
Technical Support Engineer (Integrations)
Austin, TX · Hybrid
$60K - $90K/yr
As a Technical Support Engineer(Integrations), you will unblock customers facing technical obstacles across FloQast's Accounting Transformation Platform and expansive ecosystem of integrations.
Technical Support Engineer (Integrations)
Austin, TX · Hybrid
$60K - $90K/yr
As a Technical Support Engineer(Integrations), you will unblock customers facing technical obstacles across FloQast's Accounting Transformation Platform and expansive ecosystem of integrations.
Be the Technical Authority Behind Critical Infrastructure Nikkiso Cryogenic Services is seeking an experienced and highly capable Regional Technical Support Engineer to serve as the technical ...
Be the Technical Authority Behind Critical Infrastructure Nikkiso Cryogenic Services is seeking an experienced and highly capable Regional Technical Support Engineer to serve as the technical ...
Serve as a technical escalation point for service centers and field service teams. * Support workshops with engineering decisions regarding part usability, rework disposition, and repair ...
Serve as a technical escalation point for service centers and field service teams. * Support workshops with engineering decisions regarding part usability, rework disposition, and repair ...
Serve as a technical escalation point for service centers and field service teams. * Support workshops with engineering decisions regarding part usability, rework disposition, and repair ...
Serve as a technical escalation point for service centers and field service teams. * Support workshops with engineering decisions regarding part usability, rework disposition, and repair ...
Serve as a technical escalation point for service centers and field service teams. * Support workshops with engineering decisions regarding part usability, rework disposition, and repair ...
Serve as a technical escalation point for service centers and field service teams. * Support workshops with engineering decisions regarding part usability, rework disposition, and repair ...
Executive Technical Support Engineer information
What are the key skills and qualifications needed to thrive as an executive technical support engineer?
To thrive as an Executive Technical Support Engineer, you need deep technical expertise in troubleshooting software and hardware issues, a relevant degree in IT or engineering, and experience with enterprise systems. Familiarity with ticketing platforms, remote support tools, and certifications like CompTIA, Microsoft, or Cisco are typically required. Exceptional problem-solving abilities, strong communication, and customer-centricity help build trust and resolve complex issues efficiently. These skills ensure high-quality support for executive clients, uphold service standards, and minimize business disruptions.
What are some common challenges faced by executive technical support engineers in resolving high-priority client issues?
Executive Technical Support Engineers often handle complex, high-impact technical issues for key clients. A common challenge is balancing the need for rapid response with thorough problem analysis, as these cases can require deep product knowledge and cross-team collaboration. Additionally, managing client expectations and communicating technical solutions to non-technical stakeholders can be demanding. Staying updated on evolving technologies and company products is essential for success in this fast-paced environment.
What is an executive technical support engineer?
Executive Technical Support Engineers are specialized professionals who provide high-level technical assistance to key clients, often including executives or major business customers. They handle complex technical issues, ensure rapid resolution, and coordinate with internal teams to address critical problems. Their role often involves direct communication with senior stakeholders, delivering tailored solutions, and maintaining strong client relationships. These engineers typically possess deep technical expertise and excellent communication skills to navigate both technical and business challenges.
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Job description
Job Summary:
NiCE is a market leader in software products used by global businesses to enhance customer experiences and ensure public safety. The Senior Technical Support Engineer will provide technical assistance to customers, diagnose issues, and implement solutions while maintaining records and improving internal tools.
Responsibilities:
• Act as the initial point of contact for customer issues, providing timely and effective assistance.
• Properly identify and escalate complex requests to the next level of support when necessary.
• Track, document, and route issues to the appropriate teams for fast and accurate resolution.
• Guide customers through troubleshooting with professionalism and empathy, exceeding expectations at every step.
• Maintain thorough records of customer interactions, issue resolutions, and follow-ups for continuous improvement.
• Work closely with the engineering team to enhance product functionality and resolve recurring technical issues.
• Continuously learn and improve expertise in help desk procedures, products, and services.
• Develop and maintain internal support tools to improve efficiency and customer experience.
• Provide technical support via written and verbal communication (English)
• Troubleshoot product issues across software, APIs, and integrations
• Analyze logs, errors, and system behavior to identify root causes
• Guide users step-by-step through solutions
• Use help desk and remote support tools (e.g. Zendesk)
Qualifications:
Required:
• 3+ years of experience as a Product Support Engineer or in a similar technical support role.
• Hands-on experience with Windows and Linux, with a solid understanding of computer systems, software, and technical products.
• Proven experience in a technical support / product support role
• Strong troubleshooting mindset (logs, errors, root cause thinking)
• Solid understanding of Windows and/or Linux environments
• Experience working with REST APIs (making requests, understanding responses, basic debugging)
• Ability to read logs and interpret errors/stack traces
• Familiarity with tools like: Postman (or similar API tools) and Browser developer tools
• Comfortable working in a collaborative team environment under pressure
• Strong familiarity with software development concepts, databases, and system design.
• Understanding of customer service best practices, with a proactive and solutions-driven approach to support.
• Outgoing and approachable personality, capable of thriving in a collaborative, social team environment.
• A proactive problem-solver with a hands-on, solution-oriented mindset.
• Ability to provide clear, step-by-step technical assistance in both written and verbal formats.
• Strong problem-solving abilities with a keen eye for diagnosing and resolving technical issues efficiently.
• Experience with cloud-based technologies and familiarity with basic programming languages.
Preferred:
• OAuth2, JWT, SSO
• Role-based access control (RBAC)
• Understanding of GDPR and secure communication principles
• Experience with monitoring tools (Grafana, Kibana)
• Exposure to Docker / containerised environments
• Awareness of cloud platforms (AWS, Azure)
• Basic programming or scripting experience
• Familiarity with JSON / XML
• Basic HTML/CSS (e.g. embedding into web interfaces)
• Experience with help desk platforms (e.g. Zendesk)
Company:
NiCE is transforming the world with AI that puts people first. Founded in 1986, the company is headquartered in Ra'anana, ISR, with a team of 5001-10000 employees. The company is currently Late Stage.
NiCE is a market leader in software products used by global businesses to enhance customer experiences and ensure public safety. The Senior Technical Support Engineer will provide technical assistance to customers, diagnose issues, and implement solutions while maintaining records and improving internal tools.
Responsibilities:
• Act as the initial point of contact for customer issues, providing timely and effective assistance.
• Properly identify and escalate complex requests to the next level of support when necessary.
• Track, document, and route issues to the appropriate teams for fast and accurate resolution.
• Guide customers through troubleshooting with professionalism and empathy, exceeding expectations at every step.
• Maintain thorough records of customer interactions, issue resolutions, and follow-ups for continuous improvement.
• Work closely with the engineering team to enhance product functionality and resolve recurring technical issues.
• Continuously learn and improve expertise in help desk procedures, products, and services.
• Develop and maintain internal support tools to improve efficiency and customer experience.
• Provide technical support via written and verbal communication (English)
• Troubleshoot product issues across software, APIs, and integrations
• Analyze logs, errors, and system behavior to identify root causes
• Guide users step-by-step through solutions
• Use help desk and remote support tools (e.g. Zendesk)
Qualifications:
Required:
• 3+ years of experience as a Product Support Engineer or in a similar technical support role.
• Hands-on experience with Windows and Linux, with a solid understanding of computer systems, software, and technical products.
• Proven experience in a technical support / product support role
• Strong troubleshooting mindset (logs, errors, root cause thinking)
• Solid understanding of Windows and/or Linux environments
• Experience working with REST APIs (making requests, understanding responses, basic debugging)
• Ability to read logs and interpret errors/stack traces
• Familiarity with tools like: Postman (or similar API tools) and Browser developer tools
• Comfortable working in a collaborative team environment under pressure
• Strong familiarity with software development concepts, databases, and system design.
• Understanding of customer service best practices, with a proactive and solutions-driven approach to support.
• Outgoing and approachable personality, capable of thriving in a collaborative, social team environment.
• A proactive problem-solver with a hands-on, solution-oriented mindset.
• Ability to provide clear, step-by-step technical assistance in both written and verbal formats.
• Strong problem-solving abilities with a keen eye for diagnosing and resolving technical issues efficiently.
• Experience with cloud-based technologies and familiarity with basic programming languages.
Preferred:
• OAuth2, JWT, SSO
• Role-based access control (RBAC)
• Understanding of GDPR and secure communication principles
• Experience with monitoring tools (Grafana, Kibana)
• Exposure to Docker / containerised environments
• Awareness of cloud platforms (AWS, Azure)
• Basic programming or scripting experience
• Familiarity with JSON / XML
• Basic HTML/CSS (e.g. embedding into web interfaces)
• Experience with help desk platforms (e.g. Zendesk)
Company:
NiCE is transforming the world with AI that puts people first. Founded in 1986, the company is headquartered in Ra'anana, ISR, with a team of 5001-10000 employees. The company is currently Late Stage.