Executive Protocol Officer Jobs in Raleigh, NC (NOW HIRING)

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job Summary
The NOAM Finance Manager - Transformation (PMO) will support the leadership team for the US and Canada in coordinating and delivering the region's transformation agenda. The role will establish and run a disciplined regional PMO cadence across Fit For Growth, Direct Labor Excellence, operational improvement, commercial, technology, and other priority transformation initiatives.
This is a hands-on delivery role. The person will provide visibility, structure, and follow-through across the portfolio; support initiative owners in turning plans into measurable outcomes; and ensure that NOAM reporting and governance remain aligned with the Group PMO and CSTO Office. The role will combine constructive challenge with practical support, helping the leadership team identify risks early, make decisions quickly, and sustain benefits through to P&L impact.
The expected pay rate is $100,000 - $150,000/yr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.
Your activities

• Run the NOAM transformation PMO operating cadence, aligned with Group PMO standards and the requirements of the CSTO Office.
• Maintain a single, integrated view of the NOAM transformation portfolio, including initiatives, milestones, accountabilities, risks, dependencies, and decisions required.
• Support initiative owners in developing clear plans, business cases, milestones, KPIs, and action plans, with a pragmatic focus on delivery.
• Partner with NOAM Finance to track benefits realization, including baseline validation, run-rate confirmation, and P&L impact.
• Prepare clear, fact-based reporting for the NOAM CFO, NOAM CEO, and regional leadership team, and consolidate inputs required by the Group PMO and CSTO Office.
• Identify delivery risks and roadblocks early, coordinate corrective actions, and escalate issues requiring leadership intervention.
• Coordinate cross-functional work across Finance, Operations, HR, IT, Procurement, Commercial, and other teams as required.
• Embed simple, consistent PMO tools and ways of working that improve accountability without adding unnecessary bureaucracy.

Key Initiatives
Transformation Governance & Cadence

• Operate the core regional transformation rhythm, including weekly workstream reviews, monthly NOAM performance forums, and regular inputs into Group governance.
• Maintain a clear action, risk, issue, and decision log, with ownership and due dates visible to the leadership team.
• Apply Group PMO standards proportionately across the NOAM portfolio, including business cases, initiative charters, milestone plans, and escalation protocols.

Portfolio Management & Execution Discipline

• Maintain the integrated NOAM transformation plan across all major initiatives, with visibility of dependencies, resource constraints, and critical path items.
• Track progress against commitments and work with initiative owners to resolve ambiguity, close actions, and maintain pace.
• Provide early warning where initiatives are off track and support the design of practical recovery actions.

Fit For Growth and Regional Transformation Support

• Coordinate regional Fit For Growth activity and other transformation priorities as a coherent portfolio, with clear milestones, deliverables, and benefit trajectories.
• Support workstream owners with planning, progress tracking, governance preparation, and follow-up.
• Ensure regional initiatives remain connected to wider Swissport programs and that Group decisions are translated into clear NOAM actions.

Benefits Realization & Performance Tracking

• Work with NOAM Finance to track agreed savings and value creation measures using consistent baselines, measurement rules, and evidence standards.
• Monitor delivery through to validated run-rate and P&L impact, highlighting risks of delay or benefit leakage.
• Produce concise performance insights that focus leadership attention on areas requiring decisions or intervention.

Stakeholder Support & Group Coordination:

• Act as a trusted delivery partner to the NOAM leadership team and initiative owners, providing support while holding teams to account for agreed commitments.
• Coordinate closely with the Group Transformation Governance & Value Creation PMO and CSTO Office to ensure alignment of standards, reporting, and escalation.
• Build effective working relationships across functions, countries, and operational teams within the region.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
Your profile

• University degree in business administration, finance, economics, engineering, or a related field; equivalent practical experience will also be considered.
• Approximately 6-10 years of total work experience, including strong project management, transformation, project delivery, finance, or a related role.
• Demonstrated ability to coordinate multiple initiatives, maintain clear plans, and follow through on actions in a fast-moving environment.
• Strong analytical and financial capability; connect delivery progress to measurable benefits and P&L impact.
• Comfort working with senior stakeholders, providing leaders with clear, concise, fact-based materials.
• Expertise of Excel and PowerPoint, as well as project management or reporting tools.
• Experience in a complex, labor-intensive, operational, aviation, logistics, or services environment.
• Exposure to cost transformation, operational improvement, or value creation programs is desirable.
• Personal traits: structured, proactive, resilient, collaborative, and low ego; able to challenge constructively and maintain pace without creating bureaucracy.
• Fluent written and verbal command of English.
• Willingness to travel across the US & Canada region as required.

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at https://careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!