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Executive Program Manager Jobs in Washington (NOW HIRING)

The Program Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts Management, and ...

Program Manager About the Organization Now is a great time to join Redhorse Corporation. Redhorse ... Interface with business unit executives and other IT functional area executives to define ...

Artifacts: program plans, RAID logs, executive reports * Standard Skills Required: Proficiency in project management methodologies and tools. | Exceptional leadership and interpersonal skills for ...

Program management, executive reporting, stakeholder governance, workforce analytics oversight, KPI/SLA management, risk and issue management, federal delivery management Competencies Required

... that enable executives, HR specialists, and program staff to run their own queries and access ... Program Manager Professionals typically cover Workforce Planning & Human Capital Analytics ...

Program Manager Duration : Long-term Type : Full-Time. Location : McLean, VA Salary : Can Be ... Chris Zion Talent Acquisition Executive chris at tekwissen dot com 734-274-2717

Executive Secretariat and continuous improvement support The Program Manager serves as the primary interface with CISA's Joint Cyber Defense Collaborative (JCDC) and is responsible for the overall ...

Lead weekly, monthly, and quarterly program reviews and executive briefings * Manage CDRL deliverables, including reports, transition plans, and security documentation * Drive Agile practices: sprint ...

Executive Secretariat and continuous improvement support The Program Manager serves as the primary interface with CISA's Joint Cyber Defense Collaborative (JCDC) and is responsible for the overall ...

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$43.6K

$121.7K

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How much do executive program manager jobs pay per year?

As of May 29, 2026, the average yearly pay for executive program manager in Washington is $121,709.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $150,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Executive Program Manager, and why are they important?

To thrive as an Executive Program Manager, you need advanced project management expertise, strategic planning abilities, and a proven track record of leading complex, cross-functional initiatives—often supported by a bachelor's or master's degree and PMP or similar certification. Familiarity with program management tools like Microsoft Project, Jira, or Smartsheet, as well as experience with budgeting and performance tracking systems, is essential. Exceptional leadership, stakeholder management, and communication skills help you motivate teams and align diverse groups toward shared goals. These skills and qualities are vital to effectively deliver large-scale programs on time and within budget while driving organizational success.

How does an Executive Program Manager typically interact with cross-functional teams to drive large-scale initiatives?

Executive Program Managers play a pivotal role in aligning cross-functional teams, such as engineering, marketing, finance, and operations, to ensure the successful delivery of complex initiatives. They facilitate regular meetings, set clear expectations, and resolve interdepartmental challenges to keep projects on track. Additionally, they act as a central point of communication, ensuring that all stakeholders are informed and working towards shared goals. This role requires strong leadership, negotiation, and communication skills to navigate competing priorities and foster collaboration across diverse teams.

What does an Executive Program Manager do?

An Executive Program Manager oversees the planning, execution, and delivery of large-scale programs within an organization. They coordinate multiple projects, manage cross-functional teams, and align program objectives with the company’s strategic goals. This role involves resource allocation, risk management, stakeholder communication, and ensuring all projects deliver value on time and within budget. Executive Program Managers often report to senior leadership and play a key role in driving organizational change and growth.
What are the most commonly searched types of Program Manager jobs in Washington? The most popular types of Program Manager jobs in Washington are:
What cities in Washington are hiring for Executive Program Manager jobs? Cities in Washington with the most Executive Program Manager job openings:
Infographic showing various Executive Program Manager job openings in Washington as of May 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $121,709 per year, or $58.5 per hour.

Full-time

Posted 2 days ago


Job description

Overview
DecisionPoint seeks an experienced Program Manager to oversee enterprise-scale IT service delivery supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD).
The Program Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts Management, and Executive Support functions.
This role ensures SLA compliance, operational governance, workforce strategy, security compliance, and continuous service improvement across a high-volume federal IT environment.
Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.
*Please Note: This requisition is contingent upon contract award.*
Duties & Responsibilities
  • Oversee the entire program for the contract and all associated teams.
  • Ensure that all deliverables are provided in accordance with contract requirements and that SLAs are adhered to.
  • Communicate with key government personnel including, but not limited to, the SDOD Director, Call Center Manager, and COR.
  • Provide administrative direction to subordinate leads and task managers.
  • Possess corporate authority to recruit, hire, terminate personnel, and commit corporate resources in support of contract performance.
  • Oversee all contract task areas including Tier 1 Service Desk, Advanced Problem Resolution, USPTO Contact Center, Knowledge Management, Accounts Management, and Executive Support.
  • Lead performance oversight of high-volume contact center and service desk operations.
  • Manage risk, contingency planning, surge staffing, and COOP readiness.
  • Ensure compliance with NIST, FISMA, ATO, and federal IT security requirements.
  • Oversee AI-enabled service enhancements and continuous service improvement initiatives.
  • Lead executive-level operational reviews and performance briefings.

Qualifications
Clearance Requirement
Ability to obtain and maintain Tier 1 Investigation (Low Risk).
Education (Required)
Bachelor's degree in Computer Science, Engineering, Mathematics, Business, Management, or equivalent.
Experience (Required)
  • Fifteen (15) years of management experience or equivalent combination of education and experience.
    *Experience/Education Substitution Guidelines: 1 year of study/experience equates to 1 year of relevant IT experience/education.
  • Experience overseeing enterprise IT service desk or contact center operations supporting large federal or similarly regulated environments with:
  • 10,000 or more users
  • High-volume, multi-channel support operations
  • Formal Tier 1 and Tier 2 escalation processes
  • Strict Service Level Agreement (SLA) performance requirements
  • Demonstrated experience ensuring contract deliverables and SLAs are met in a federal IT environment.

Technical Knowledge (Required)
  • ITIL-based IT Service Management.
  • Enterprise ticketing platforms (ServiceNow).
  • CRM/contact center systems (Salesforce).
  • Workforce forecasting and ACD pattern monitoring.
  • NIST and federal IT security frameworks.

Technical Knowledge (Preferred)
  • AI-enabled service management platforms.
  • FedRAMP cloud environments.
  • Knowledge-Centered Service (KCS).

Certifications
Required: ITIL Certification
Preferred: One or more Help Desk Institute (HDI) certifications; HDI Support Center Director preferred.
Skills
  • Executive communication
  • Contract governance leadership
  • Risk management
  • Operational analytics
  • Strategic workforce planning

Our Equal Employment Opportunity Policy
  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
  • Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.