Washington, DC · On-site
Position Summary We are seeking a Knowledge/Content Manager to support enterprise-level knowledge ... Responsibilities include providing executive-level administrative support including scheduling ...
Washington, DC · On-site
Position Summary We are seeking a Knowledge/Content Manager to support enterprise-level knowledge ... Responsibilities include providing executive-level administrative support including scheduling ...
Writing, publishing, and maintaining high-quality content within the support knowledge base including internal and public facing articles. * Communicate complex technical details to audiences of ...
Writing, publishing, and maintaining high-quality content within the support knowledge base including internal and public facing articles. * Communicate complex technical details to audiences of ...
... knowledge base. * Create, maintain documents to ensure the data is accurate and easily retrievable contributing to the effective content organization and retrieval processes within a SharePoint ...
... knowledge base. * Create, maintain documents to ensure the data is accurate and easily retrievable contributing to the effective content organization and retrieval processes within a SharePoint ...
Writing, publishing, and maintaining high-quality content within the support knowledge base including internal and public facing articles. * Communicate complex technical details to audiences of ...
Writing, publishing, and maintaining high-quality content within the support knowledge base including internal and public facing articles. * Communicate complex technical details to audiences of ...
... and internal knowledge base content. • Collaborate with internal stakeholders and external vendor account managers. Qualifications : Required : • Proven experience in SaaS administration ...
... and internal knowledge base content. • Collaborate with internal stakeholders and external vendor account managers. Qualifications : Required : • Proven experience in SaaS administration ...
Birmingham, AL · On-site
$90K - $100K/yr
High-impact role with direct visibility to executive leadership * Mission-driven company focused on ... Create self-service knowledge base content to reduce ticket volume * Interpret logs, API responses ...
Birmingham, AL · On-site
$90K - $100K/yr
High-impact role with direct visibility to executive leadership * Mission-driven company focused on ... Create self-service knowledge base content to reduce ticket volume * Interpret logs, API responses ...
New York, NY · Remote
$45 - $65/hr
Review knowledge base articles, help center materials, internal support documentation, macros, and procedural content * Evaluate support content against required sections, step accuracy, product ...
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New York, NY · Remote
$45 - $65/hr
Review knowledge base articles, help center materials, internal support documentation, macros, and procedural content * Evaluate support content against required sections, step accuracy, product ...
Reinforce training effectiveness by aligning knowledge base content, quality feedback, and observed performance trends with training objectives Quality Assurance Execution: Conduct structured quality ...
Reinforce training effectiveness by aligning knowledge base content, quality feedback, and observed performance trends with training objectives Quality Assurance Execution: Conduct structured quality ...
Write and maintain product documentation, guides, FAQs, and knowledge base content. * Turn ... Support thought leadership content, articles, and executive communications. * Interview subject ...
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Write and maintain product documentation, guides, FAQs, and knowledge base content. * Turn ... Support thought leadership content, articles, and executive communications. * Interview subject ...
Write and maintain product documentation, guides, FAQs, and knowledge base content. * Turn ... Support thought leadership content, articles, and executive communications. * Interview subject ...
Write and maintain product documentation, guides, FAQs, and knowledge base content. * Turn ... Support thought leadership content, articles, and executive communications. * Interview subject ...
Somerville, MA · On-site
Write and maintain product documentation, guides, FAQs, and knowledge base content. * Turn ... Support thought leadership content, articles, and executive communications. * Interview subject ...
Somerville, MA · On-site
Write and maintain product documentation, guides, FAQs, and knowledge base content. * Turn ... Support thought leadership content, articles, and executive communications. * Interview subject ...
Provide constant communication between the internal teams and client; operate as the liaison between stakeholders/client and internal leadership to support knowledge base content creation and ...
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Provide constant communication between the internal teams and client; operate as the liaison between stakeholders/client and internal leadership to support knowledge base content creation and ...
Help improve internal support processes and knowledge base content
Help improve internal support processes and knowledge base content
... knowledge base processes, best practices, communications, and presentations Create and maintain internal site content for organization, content accuracy, and brand Maintain library for communications ...
... knowledge base processes, best practices, communications, and presentations Create and maintain internal site content for organization, content accuracy, and brand Maintain library for communications ...
Malvern, PA · On-site
Include knowledge base content on each request as appropriate and communicate identified gaps in knowledge base content. Qualifications Detail oriented and self-motivated; ability to operate with ...
Malvern, PA · On-site
Include knowledge base content on each request as appropriate and communicate identified gaps in knowledge base content. Qualifications Detail oriented and self-motivated; ability to operate with ...
Oversees the creation and maintenance of process documentation, workflows, and knowledge base content to increase employee and manager self-service and reduce inquiry volume * Partnering with the ...
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Oversees the creation and maintenance of process documentation, workflows, and knowledge base content to increase employee and manager self-service and reduce inquiry volume * Partnering with the ...
Support the creation of new HR knowledge content for employee, manager, and HR audiences, including knowledge base articles, FAQs, how-to guides, work instructions, and SOPs. * Load, format, tag ...
Support the creation of new HR knowledge content for employee, manager, and HR audiences, including knowledge base articles, FAQs, how-to guides, work instructions, and SOPs. * Load, format, tag ...
San Francisco, CA · Remote
$20 - $26.50/hr
Create and refine response templates and knowledge base content * Train and improve AI responses to match brand voice * Monitor performance and suggest improvements to reduce support volume ...
San Francisco, CA · Remote
$20 - $26.50/hr
Create and refine response templates and knowledge base content * Train and improve AI responses to match brand voice * Monitor performance and suggest improvements to reduce support volume ...
San Francisco, CA · Remote
$20 - $26.50/hr
... and knowledge base content Train and improve AI responses to match brand voice Monitor performance and suggest improvements to reduce support volume Requirements 1-3 years of eCommerce customer ...
San Francisco, CA · Remote
$20 - $26.50/hr
... and knowledge base content Train and improve AI responses to match brand voice Monitor performance and suggest improvements to reduce support volume Requirements 1-3 years of eCommerce customer ...
Charlotte, NC · On-site
Oversees the creation and maintenance of process documentation, workflows, and knowledge base content to increase employee and manager self-service and reduce inquiry volume * Partnering with the ...
Charlotte, NC · On-site
Oversees the creation and maintenance of process documentation, workflows, and knowledge base content to increase employee and manager self-service and reduce inquiry volume * Partnering with the ...
$26.5K - $40.8K
11% of jobs
$40.8K - $55.1K
12% of jobs
$56.8K is the 25th percentile. Wages below this are outliers.
$55.1K - $69.5K
22% of jobs
The median wage is $77.4K / yr.
$69.5K - $83.8K
10% of jobs
$83.8K - $98.1K
9% of jobs
$98.1K - $112.4K
11% of jobs
$114.6K is the 75th percentile. Wages above this are outliers.
$112.4K - $126.7K
11% of jobs
$126.7K - $141K
4% of jobs
$141K - $155.4K
11% of jobs
$155.4K - $169.7K
0% of jobs
$169.7K - $184K
1% of jobs
$26.5K
$93.6K
$184K
We are seeking a Knowledge/Content Manager to support enterprise-level knowledge and content management operations within a DoD environment. In this role, you will apply expertise across administrative support, content management, and knowledge management disciplines to maintain and optimize large-scale content repositories and business processes, while providing high-level executive support to government clients.
Responsibilities include providing executive-level administrative support including scheduling, project management, and relationship management; creating, curating, and controlling access to content across enterprise platforms; managing and executing change management initiatives and large-scale content curation efforts; supporting DoW business and content processes; and using SQL to extract, analyze, and manage metadata across enterprise content repositories and databases.
Required Qualifications: Candidates must have a minimum of eight (8) years of knowledge/content management and administrative experience in at least two of the following areas: Administrative Support (executive customer service, scheduling, project management, and communication); Content Management (content creation/curation, strategic writing, copywriting, marketing, and DoW access control); or Knowledge Management (change management, data analysis, database management, large-scale content curation, and DoW business processes). Demonstrated SQL proficiency for managing metadata across enterprise-scale repositories is required.
Role Expectations
