$15.25 - $20.75/hr
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet ...
$15.25 - $20.75/hr
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet ...
Philadelphia, PA · Remote
$17.75 - $24.25/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Philadelphia, PA · Remote
$17.75 - $24.25/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Encino, CA · Remote
$18.25 - $25.25/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Encino, CA · Remote
$18.25 - $25.25/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Chicago, IL · Remote
$18 - $24.75/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Chicago, IL · Remote
$18 - $24.75/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Indianapolis, IN · Remote
$16.75 - $23/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Indianapolis, IN · Remote
$16.75 - $23/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Anaheim, CA · Remote
$18.25 - $25/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Anaheim, CA · Remote
$18.25 - $25/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Deerfield Beach, FL · Remote
$17 - $23.25/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Deerfield Beach, FL · Remote
$17 - $23.25/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Gainesville, FL · Remote
$15.75 - $21.75/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Gainesville, FL · Remote
$15.75 - $21.75/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Mahwah, NJ · Remote
$17.50 - $24/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Mahwah, NJ · Remote
$17.50 - $24/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Orlando, FL · Remote
$16.25 - $22.50/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Orlando, FL · Remote
$16.25 - $22.50/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
New Orleans, LA · Remote
$16.25 - $22.25/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
New Orleans, LA · Remote
$16.25 - $22.25/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
California City, CA · Remote
$21.50 - $29.50/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
California City, CA · Remote
$21.50 - $29.50/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Los Angeles, CA · Remote
$18.75 - $25.75/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Los Angeles, CA · Remote
$18.75 - $25.75/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Chicago, IL · Remote
$18 - $24.75/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Chicago, IL · Remote
$18 - $24.75/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Austin, TX · Remote
$17.25 - $23.75/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Austin, TX · Remote
$17.25 - $23.75/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Passaic, NJ · Remote
$18 - $24.75/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Passaic, NJ · Remote
$18 - $24.75/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Miami, FL · Remote
$16.75 - $23/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Miami, FL · Remote
$16.75 - $23/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Philadelphia, PA · Remote
$17.75 - $24.25/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Philadelphia, PA · Remote
$17.75 - $24.25/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Orlando, FL · Remote
$16.25 - $22.50/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
Orlando, FL · Remote
$16.25 - $22.50/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
West Palm Beach, FL · Remote
$17 - $23.25/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
West Palm Beach, FL · Remote
$17 - $23.25/hr
Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling, follow-ups, and general administrative tasks * Maintain accurate records and document client ...
$14.42 - $17.18
14% of jobs
$18.62 is the 25th percentile. Wages below this are outliers.
$17.18 - $19.93
21% of jobs
$19.93 - $22.68
14% of jobs
The median wage is $22.85 / hr.
$22.68 - $25.44
18% of jobs
$27.31 is the 75th percentile. Wages above this are outliers.
$25.44 - $28.19
12% of jobs
$28.19 - $30.94
6% of jobs
$30.94 - $33.70
4% of jobs
$33.70 - $36.45
3% of jobs
$36.45 - $39.20
3% of jobs
$39.20 - $41.96
3% of jobs
$41.96 - $44.71
1% of jobs
$14
$26
$44
| Aspect | Evening Email Chat Support | Customer Service Representative |
|---|---|---|
| Work Environment | Remote, online chat and email support during evening hours | In-office or remote, phone, email, or in-person support during regular hours |
| Required Skills | Excellent written communication, problem-solving, tech-savvy | Strong communication, interpersonal skills, multitasking |
| Common Certifications | None mandatory, customer service or communication courses preferred | Customer service certifications optional but beneficial |
| Industry Usage | Common in e-commerce, tech support, online services | Retail, telecom, hospitality, various sectors |
While both roles involve assisting customers, Evening Email Chat Support primarily focuses on online chat and email communication during evening hours, often remotely. Customer Service Representatives may handle a broader range of communication channels and work during regular hours. Both roles require strong communication skills, but the support role is more specialized in digital communication and flexible scheduling.
$15.25 - $20.75/hr
Full-time
Posted 6 days ago
We’re iPostal1 and we’re in growth mode!
This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Las Vegas location.
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!
*Please note this is an in-office role. Remote work is not available.
Responsibilities:
Answer inbound calls from customers in a prompt and professional manner
Identify the type of assistance needed
Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
Manage customer expectations
Actively engage customers in on-line chat context
Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting
Requirements:
Active listening skills
Results oriented
Strong work ethic
Excellent verbal and written communication skills
Previous experience in a customer service-oriented role
iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.