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Evening Answering Service Jobs (NOW HIRING)

Column Technical Services

Telephone Operator

New York, NY · On-site

$17.75 - $22.25/hr

Maintain current and accurate on-call records to support evening, overnight, weekend, and holiday ... Answering Service Support Responsibilities * Receive and document information transmitted through ...

Column Technical Services

Telephone Operator

New York, NY · On-site

$17.75 - $22.25/hr

Maintain current and accurate on-call records to support evening, overnight, weekend, and holiday ... Answering Service Support Responsibilities * Receive and document information transmitted through ...

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Evening Answering Service information

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$12

$23

$39

How much do evening answering service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for evening answering service in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is an evening answering service?

Evening answering services are specialized call centers or teams that handle incoming phone calls for businesses after regular working hours, typically in the evening. These services ensure that customer inquiries, emergency calls, or important messages are addressed when in-house staff are unavailable. They are commonly used by medical offices, law firms, and service providers who want to maintain a professional and responsive presence outside of normal business hours. Evening answering services can also schedule appointments, take messages, and provide basic information to callers. This helps businesses improve customer satisfaction and avoid missed opportunities.

What skills and qualifications are needed to work in an evening answering service?

To thrive as an Evening Answering Service Representative, you need strong communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and CRM tools is often required. Outstanding customer service, reliability, and problem-solving abilities help you excel in this role. These skills ensure prompt, accurate message handling and positive client interactions during off-hours when businesses rely on excellent remote support.

What are common challenges faced by professionals working in an evening answering service, and how can they be addressed?

Professionals in evening answering services often encounter challenges such as managing high call volumes, handling urgent or sensitive calls after standard business hours, and maintaining alertness during late shifts. To address these issues, it's important to develop strong multitasking and stress-management skills, utilize available call management technology, and establish effective communication with team members for support. Regular breaks and a comfortable work environment can also help maintain focus and energy throughout the shift.

What is the difference between Evening Answering Service vs Customer Service Representative?

AspectEvening Answering ServiceCustomer Service Representative
CredentialsBasic communication skills, sometimes training in call handlingHigh school diploma, customer service training often required
Work EnvironmentRemote or call center, primarily during evening hoursOffice or remote, during regular business hours
Industry UsageHealthcare, legal, emergency services, and small businessesRetail, tech, finance, and various industries

Both roles involve communication skills, but Evening Answering Service focuses on handling calls during off-hours, often with specialized training for emergencies or specific industries. Customer Service Representatives typically work during regular hours and handle a broader range of customer inquiries. The choice depends on your preferred work hours and industry focus.

What cities are hiring for Evening Answering Service jobs?

Cities with the most Evening Answering Service job openings:

What are the most commonly searched types of Answering Service jobs?

The most popular types of Answering Service jobs are:

What states have the most Evening Answering Service jobs?

States with the most job openings for Evening Answering Service jobs include:

Evening Answering Service jobs near you
Infographic showing various Evening Answering Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Lead, Operator Central Telecommunications

Saint Francis Health System

New Haven, CT • On-site

$18.50 - $25.50/hr

Full-time

PTO

Re-posted 28 days ago

Saint Francis Health System (Oklahoma) rating

6.9

Company rating: 6.9 out of 10

Based on 120 frontline employees who took The Breakroom Quiz

453rd of 898 rated healthcare providers

Job description

Current Saint Francis Employees - Please click HERE to login and apply.
Full Time
Weekend-Focused Schedule: Enjoy a consistent schedule working Friday through Sunday from 7:30 AM-8:00 PM, plus an additional Thursday evening shift from 4:00 PM-8:00 PM.
Job Summary: Under the direction of the department Manager, provide a positive resource of leadership and encouragement for the function of the Communications department to all others. To answer and route inbound calls and messages to hospital/Medicall from community, patients, physicians and staff for the operating integrity of the answering service. Keep abreast of policy and procedures required to monitor and react to alarms and codes. Maintain accurate on-call schedules for departments and physicians.
Minimum Education: High School Diploma or GED.
Licensure, Registration and/or Certification: None.
Work Experience: 1 - 2 years related experience.
Knowledge, Skills and Abilities: Effective interpersonal, written and verbal communication skills.
Essential Functions and Responsibilities: Answer incoming calls on the main switchboard in a courteous manner directing each to the appropriate department or individual while maintaining an average answer time of 98%. Answer, transcribe and relay information accurately related to the Medicall answering service while maintaining an average answer time of 98%. Maintain complete confidentiality of all information relating to physicians, patients and staff. Incorporate changes into the daily operations assuring physician/departmental schedules/specials and code policies are correctly updated for accurate information purposes. Swap/replace broken or lost pagers to physicians and hospital staff, maintain an accurate record of those being sent to and returned from repair. Serve as a means of escalation to the Telephone Secretaries dealing with problem calls, hardware/software deficiencies or disaster/recovery while keeping Management advised of departmental situations that could lead to further explanation or escalation. Review work schedules coordinating daily changes due to vacation, sick time or emergencies, accommodating shifts according to departmental needs.
Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.
Working Relationships: Leads others in same work performed (does not supervise). Has input on performance evaluations but does not prepare or give. Works directly with patients and/or customers. Works with internal/external customers. Works with other healthcare professionals and staff.
Special Job Dimensions: None.
Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.
Information Services Communications - Yale Campus
Location:
Tulsa, Oklahoma 74136
EOE Protected Veterans/Disability

What Saint Francis Health System (Oklahoma) employees say

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About Saint Francis Health System

Sourced by ZipRecruiter

Saint Francis Health System is an integrated, medically based, not-for-profit health system. Our team of over 10,500 physicians and staff members makes us one of Tulsa's largest employers. As a Catholic organization, Saint Francis is true to its mission and values. We believe that healthcare is a basic human right, and that each patient should be treated with dignity and integrity. We foster a collaborative workplace where each person is valued and appreciated for his/her contribution.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Tulsa, OK, US

Year founded

1960

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