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$39

How much do evening answering service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for evening answering service in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Evening Answering Service vs Customer Service Representative?

AspectEvening Answering ServiceCustomer Service Representative
CredentialsBasic communication skills, sometimes training in call handlingHigh school diploma, customer service training often required
Work EnvironmentRemote or call center, primarily during evening hoursOffice or remote, during regular business hours
Industry UsageHealthcare, legal, emergency services, and small businessesRetail, tech, finance, and various industries

Both roles involve communication skills, but Evening Answering Service focuses on handling calls during off-hours, often with specialized training for emergencies or specific industries. Customer Service Representatives typically work during regular hours and handle a broader range of customer inquiries. The choice depends on your preferred work hours and industry focus.

What is an evening answering service?

Evening answering services are specialized call centers or teams that handle incoming phone calls for businesses after regular working hours, typically in the evening. These services ensure that customer inquiries, emergency calls, or important messages are addressed when in-house staff are unavailable. They are commonly used by medical offices, law firms, and service providers who want to maintain a professional and responsive presence outside of normal business hours. Evening answering services can also schedule appointments, take messages, and provide basic information to callers. This helps businesses improve customer satisfaction and avoid missed opportunities.

What skills and qualifications are needed to work in an evening answering service?

To thrive as an Evening Answering Service Representative, you need strong communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and CRM tools is often required. Outstanding customer service, reliability, and problem-solving abilities help you excel in this role. These skills ensure prompt, accurate message handling and positive client interactions during off-hours when businesses rely on excellent remote support.

What are common challenges faced by professionals working in an evening answering service, and how can they be addressed?

Professionals in evening answering services often encounter challenges such as managing high call volumes, handling urgent or sensitive calls after standard business hours, and maintaining alertness during late shifts. To address these issues, it's important to develop strong multitasking and stress-management skills, utilize available call management technology, and establish effective communication with team members for support. Regular breaks and a comfortable work environment can also help maintain focus and energy throughout the shift.
What cities are hiring for Evening Answering Service jobs? Cities with the most Evening Answering Service job openings:
What are the most commonly searched types of Answering Service jobs? The most popular types of Answering Service jobs are:
What states have the most Evening Answering Service jobs? States with the most job openings for Evening Answering Service jobs include:
Evening Answering Service jobs near you
Infographic showing various Evening Answering Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Telecommunications Operator

Kent Hospital

Warwick, RI • On-site

$18 - $25/hr

Per diem

Re-posted 15 days ago

Job description

Primary Function
Responsible for receiving and dispatching 250-350 calls in an efficient and courteous manner, for the Hospital and MEDNET Answering Service. Must have genuine interest and empathy in meeting the needs of our patients, visitors and staff. Must demonstrate the ability to work well under pressure and be flexible to schedule changes to meet department needs. Computer skills are required.
Responsibilities
  • Greets/ visitors on the phone and in person in a professional, prompt and courteous manner.
  • Dispatches calls in a professional, prompt, accurate and courteous manner.
  • Refers to "department on-call" lists to provide accurate information upon request...
  • Updates AMION & MEDNET changes as they occur during shift. First shift inputs daily coverage
  • Answers and dispatches all emergency calls (similar to "911"), codes, elevator alarms, and emergency stat calls promptly and accurately in one ring or less in a calm manner.
  • Responds to Fire Department and 800 MHz radio. Utilizes walkie-talkies as specified in accounts. Demonstrates excellent interpersonal skills with affiliated departments, staff, patients and other outside contacts. Maintains emphasis on excellent customer service.
  • Distributes A/V equipment as requested and assures the employee signs in/out. Checks equipment upon return to assure wire/cords, etc. is in place.
  • Provides pager management assistance on all shifts. Replacement of pagers, batteries, troubleshooting, etc.
  • Maintains quality records/tickets in accounts in collaboration with the clients.
  • Performs all other related duties as assigned.

Job Qualifications and Specifications
A High School diploma or equivalent is required.
AMION on-call scheduling, customer service and answering service knowledge is a plus.
Reliable, well-groomed and a team-player.
Ability to work in a fast-paced environment.
Exceptional interpersonal skills with the ability to display patience.
Clear communication skills (written and verbal) using positive language, while speaking in a calm and cheerful manner.
Ability to resolve potentially stressful callers' interactions.
Demonstrated excellence in the continuous handling of meticulous detail.
Excellent data entry, proofreading, spelling and typing skills.
This is a 3rd shift position, 10:30pm-6:30am, 2 nights a week
All positions, including per diem require extensive training on all shifts. Training schedule is as follows and is subject to change:
Monday-Friday 8a-2p Mon-Fri (2-3 weeks)
Monday-Friday 3p-8p (1-2 weeks)
Weekday Evening 10:30p-6:30a(1-2 nights)

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