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Etsy Manager Jobs (NOW HIRING)

Etsy

Program Coordinator, Workforce Planning

Brooklyn, NY · On-site +1

$92K - $120K/yr

You work across People + Workplace, Finance, Accounting, Legal, and IT, and you represent Etsy's needs back to our vendor partners. This is a full-time position reporting to the Senior Manager ...

Etsy

Staff TechOps Manager

New York, NY · On-site

$134K - $174K/yr

As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique ... In this role, you won't just manage tools; you will architect scalable, resilient, and automated ...

Etsy

Senior Program Manager, Risk & Fraud

New York, NY · On-site

$134K - $174K/yr

As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique ... The Senior Program Manager, Risk & Fraud will design, lead, and continuously improve a portfolio of ...

Etsy

Senior Compensation Partner

Brooklyn, NY · On-site +1

$149K - $193K/yr

... what Etsy can build. Small team, big surface area, real impact. What does the day-to-day look like? * Design and manage compensation programs including salary structures, incentive plans, equity ...

Etsy

VP, Deputy General Counsel, Corporate

Brooklyn, NY · On-site +1

$322K - $418K/yr

Prepare and review Etsy's SEC reporting (10-K, 10-Q, 8-K, proxy), and manage NYSE compliance, insider trading compliance, and other public company corporate governance matters * Oversee, implement ...

Etsy

Staff Technical Talent Sourcer

Brooklyn, NY · On-site +1

$149K - $193K/yr

Acting as an internal and external-facing representative of Etsy and our talent acquisition team. * Ensuring hiring manager and team preparedness during the interview process and that interviews are ...

Etsy

Senior Counsel, Global Regulatory

Brooklyn, NY · On-site +1

$196K - $254K/yr

... management, with curiosity about how AI can continue to amplify impact. Additional Information What's Next If you're interested in joining the team at Etsy, please share your resume with us and feel ...

Etsy

VP, Deputy General Counsel, Corporate

New York, NY · On-site

$322K - $418K/yr

Prepare and review Etsy's SEC reporting (10-K, 10-Q, 8-K, proxy), and manage NYSE compliance, insider trading compliance, and other public company corporate governance matters * Oversee, implement ...

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Etsy Manager information

What is an Etsy Manager?

An Etsy Manager is responsible for overseeing and optimizing an Etsy shop's operations, including product listings, customer service, marketing, and order fulfillment. Their role often involves analyzing sales data, managing inventory, improving product visibility, and implementing strategies to increase sales. Etsy Managers may work for individual entrepreneurs, small businesses, or as part of a larger e-commerce team. Their expertise helps shop owners grow their presence and stay competitive in the Etsy marketplace.

What are some common challenges faced by an Etsy Manager when scaling an online shop?

Etsy Managers often encounter challenges related to maintaining product quality and customer service as their shop grows. Balancing increased order volume with handmade or small-batch production can be demanding, and ensuring timely communication with customers becomes critical. Additionally, managers must stay updated with Etsy’s changing policies and algorithms, which can impact shop visibility and sales. Collaborating with other team members, such as product designers or marketing specialists, is key to overcoming these hurdles and sustaining growth.

What are the key skills and qualifications needed to thrive as an Etsy Manager, and why are they important?

To thrive as an Etsy Manager, you need expertise in e-commerce operations, product listing optimization, and a solid understanding of digital marketing, alongside prior experience managing online shops. Proficiency with Etsy's seller dashboard, analytics tools, SEO plugins, and image editing software is typically required. Strong customer service, organization, and creative problem-solving are standout soft skills in this role. These skills ensure effective shop management, increased sales, and a positive buyer experience in a competitive online marketplace.

What is the difference between Etsy Manager vs Etsy Seller Support Specialist?

AspectEtsy ManagerEtsy Seller Support Specialist
Primary RoleOversees shop operations, marketing, and team managementProvides customer support, resolves seller issues, and assists with platform questions
Required SkillsBusiness management, marketing, team leadershipCustomer service, communication, problem-solving
Work EnvironmentTypically in an office or remote management settingCustomer support centers or remote support roles
Industry UsageUsed by shops with multiple employees or large operationsUsed by individual sellers or small shop teams

The main difference is that an Etsy Manager focuses on managing shop operations and team leadership, while an Etsy Seller Support Specialist provides direct support to sellers, handling inquiries and resolving issues. Both roles require knowledge of Etsy policies, but their responsibilities and work environments differ significantly.

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Etsy Manager jobs near you
Program Coordinator, Workforce Planning

Program Coordinator, Workforce Planning

Etsy

Brooklyn, NY • On-site, Remote

$92K - $120K/yr

Full-time

Posted 18 days ago

Job description

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
Salary Range:
$92,000.00 - $120,000.00
What's the role?
As a Program Coordinator on the Workforce Planning team, you will be a partner to our business and to our vendors. You will manage the contingent workforce operations end-to-end from hiring managers requests for contractors, to sourcing, onboarding, and offboard them and you will lead the HR Leave Coverage program budget and invoicing that keeps it running.
You are accountable for process improvements and ongoing program health - not just task execution. You work across People + Workplace, Finance, Accounting, Legal, and IT, and you represent Etsy's needs back to our vendor partners.
This is a full-time position reporting to the Senior Manager, Workforce Planning. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.
This role requires your presence in Etsy's Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy's Brooklyn Office Hub may be the first to be considered. Learn more details about our work modes and workplace safety policies here.
What's this team like at Etsy?
The Workforce Planning team is responsible for enabling holistic workforce plans that align with our business strategy, financial plans, optimize talent resources, and ensure we have the right people in the right roles at the right time. This role is part of the wider People Programs, Insights & Workforce Planning team within the People & Workplace organization.
What does the day-to-day look like?
  • Run the end-to-end contractor request process - hiring manager intake, vendor communication, sourcing, hiring, onboarding, and offboarding - and leverage AI to continuously improve the workflow to cut cycle time and waste.
  • Partner with hiring managers to scope needs, translate them to vendors, and fill multiple concurrent requisitions with differing timelines. Coordinate interviews and support contractor issues, feedback, offboarding, and terminations.
  • Educate hiring managers on program policies, requisition entry, candidate review, and time approval in the Vendor Management System (VMS).
  • Manage vendor sourcing and recruitment operations: run recurring recruiting check-ins, handle escalations, represent Etsy's standards and needs, and hold vendors accountable for candidate quality and partnership health.
  • Manage the HR Leave Coverage Program. Partner with the Benefits team and the People Insights & Engineering team to forecast coverage needs, manage spend, and report program health to senior leaders.
  • Handle all aspects of procurement and invoicing for contingent workers. Partner with Finance and Accounting on accurate billing, timely payment, and clean program data.
  • Maintain data integrity across the contractor lifecycle in the VMS and internal documentation.
  • Collaborate with Finance, Accounting, Legal, HR, and IT across the contractor talent lifecycle. Surface risks, trade-offs, and decisions that need senior input early and clearly.
  • Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:
  • 3-5 years of staffing, recruiting, vendor management, or client relationship experience, with hands-on experience in a VMS, ATS, CRM, or HRIS.
  • Experience owning a program end-to-end, including process design, stakeholder management, and continuous improvement. Strong initiative and comfort with ambiguity. You ask good questions, test assumptions, and move work forward.
  • Track record of managing cross-functional relationships, including running check-ins or business reviews and resolving escalations. Strong written and verbal communication. You distill complex topics for audiences without the context.
  • Sharp prioritization and organization. You manage competing priorities without dropping details.
  • Advanced Google Sheets (comfortable creating formulas and analyzing data). Fluent across GSuite (Docs, Sheets, Gmail, Meet, Slides).

Additional Information
What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.
Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

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