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Etsy Manager Jobs (NOW HIRING)

Etsy

Senior Program Manager, Risk & Fraud

Brooklyn, NY · On-site +1

$134K - $174K/yr

As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique ... The Senior Program Manager, Risk & Fraud will design, lead, and continuously improve a portfolio of ...

Etsy

Engineering Manager, ML Recommendations

New York, NY · On-site +1

$226K - $294K/yr

As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique ... We are looking for an Engineering Manager to lead the Recommendations Retrieval team at Etsy. This ...

Etsy

Staff TechOps Manager

Brooklyn, NY · On-site +1

$134K - $174K/yr

As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique ... In this role, you won't just manage tools; you will architect scalable, resilient, and automated ...

Etsy

Senior Audience Strategy Manager

Brooklyn, NY · On-site +1

$157K - $203K/yr

Etsy is seeking a highly motivated, creative, and analytical Senior Audience Strategy Manager to help craft and lead Etsy's audience strategy for marketing! As a high-impact Individual Contributor ...

Etsy

Senior Program Manager, Risk & Fraud

New York, NY

$134K - $174K/yr

As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique ... The Senior Program Manager, Risk & Fraud will design, lead, and continuously improve a portfolio of ...

Etsy

Group Product Manager, Trust Experience

Brooklyn, NY · On-site +1

$209K - $271K/yr

As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique ... The Trust Experience Product Management team's mission is to provide transparent, seamless and ...

Etsy

VP, Deputy General Counsel, Corporate

Brooklyn, NY · On-site +1

$322K - $418K/yr

Prepare and review Etsy's SEC reporting (10-K, 10-Q, 8-K, proxy), and manage NYSE compliance, insider trading compliance, and other public company corporate governance matters * Oversee, implement ...

Etsy

Senior UX Researcher

Brooklyn, NY · On-site +1

$136K - $176K/yr

As a Senior UX Researcher on Etsy's Product Research team, you will work in partnership with product managers, designers, engineers, and alongside other researchers and data scientists to deliver ...

Etsy

Program Coordinator, Workforce Planning

Brooklyn, NY · On-site +1

$92K - $120K/yr

You work across People + Workplace, Finance, Accounting, Legal, and IT, and you represent Etsy's needs back to our vendor partners. This is a full-time position reporting to the Senior Manager ...

Etsy

Data Scientist, Product Analytics

Brooklyn, NY · On-site +1

$124K - $160K/yr

... Etsy Ads ecosystem. This is a full-time position reporting to the Senior Manager, Product Analytics. In addition to salary, you will also be eligible for an equity package, an annual performance ...

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Etsy Manager information

What is an Etsy Manager?

An Etsy Manager is responsible for overseeing and optimizing an Etsy shop's operations, including product listings, customer service, marketing, and order fulfillment. Their role often involves analyzing sales data, managing inventory, improving product visibility, and implementing strategies to increase sales. Etsy Managers may work for individual entrepreneurs, small businesses, or as part of a larger e-commerce team. Their expertise helps shop owners grow their presence and stay competitive in the Etsy marketplace.

What are some common challenges faced by an Etsy Manager when scaling an online shop?

Etsy Managers often encounter challenges related to maintaining product quality and customer service as their shop grows. Balancing increased order volume with handmade or small-batch production can be demanding, and ensuring timely communication with customers becomes critical. Additionally, managers must stay updated with Etsy’s changing policies and algorithms, which can impact shop visibility and sales. Collaborating with other team members, such as product designers or marketing specialists, is key to overcoming these hurdles and sustaining growth.

What are the key skills and qualifications needed to thrive as an Etsy Manager, and why are they important?

To thrive as an Etsy Manager, you need expertise in e-commerce operations, product listing optimization, and a solid understanding of digital marketing, alongside prior experience managing online shops. Proficiency with Etsy's seller dashboard, analytics tools, SEO plugins, and image editing software is typically required. Strong customer service, organization, and creative problem-solving are standout soft skills in this role. These skills ensure effective shop management, increased sales, and a positive buyer experience in a competitive online marketplace.

What is the difference between Etsy Manager vs Etsy Seller Support Specialist?

AspectEtsy ManagerEtsy Seller Support Specialist
Primary RoleOversees shop operations, marketing, and team managementProvides customer support, resolves seller issues, and assists with platform questions
Required SkillsBusiness management, marketing, team leadershipCustomer service, communication, problem-solving
Work EnvironmentTypically in an office or remote management settingCustomer support centers or remote support roles
Industry UsageUsed by shops with multiple employees or large operationsUsed by individual sellers or small shop teams

The main difference is that an Etsy Manager focuses on managing shop operations and team leadership, while an Etsy Seller Support Specialist provides direct support to sellers, handling inquiries and resolving issues. Both roles require knowledge of Etsy policies, but their responsibilities and work environments differ significantly.

More about Etsy Manager jobs
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Etsy Manager jobs near you
Infographic showing various Etsy Manager job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 50% In-person, and 50% Remote job distribution.
Senior Program Manager, Risk & Fraud

Senior Program Manager, Risk & Fraud

Etsy

Brooklyn, NY • On-site, Remote

$134K - $174K/yr

Full-time

Posted 7 days ago

Job description

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
Salary Range:
$134,000.00 - $174,000.00
What's the role?
The Senior Program Manager, Risk & Fraud will design, lead, and continuously improve a portfolio of strategic programs that strengthen Etsy's fraud defenses! You will create durable, repeatable ways of working across the organization and our cross-functional partners. You'll operate as a hands-on program owner: framing problems, structuring work, aligning collaborators, and driving execution from idea through launch and post-launch optimization.
These programs will focus on key risk areas including but not limited to Seller Fraud, Buyer Fraud, Marketplace/Collusive Fraud, Merchant Risk, and Account Takeover in our two-sided marketplace.
You'll play a vital role in maintaining the health of the Etsy marketplace by translating Etsy's long-term company strategy, Guiding Philosophy, and Risk and Fraud strategy into clear, measurable programs.
This is a full-time position reporting to the Director, Fraud Operations. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.
This role requires your presence in Etsy's Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy's Brooklyn Office Hub may be the first to be considered. Learn more details about our work modes and workplace safety policies here.
What's this team like at Etsy?
This role sits within our Fraud vertical bringing together Transaction Fraud and Marketplace Fraud. These teams identify, investigate, and mitigate fraud patterns that impact transactions and broader marketplace behavior, with particular attention to buyer and seller behaviors that can span accounts, payments, and collusive abuse. We partner closely with Product, Engineering, Analytics, and Operations to strengthen our controls, reduce loss, and protect a safe, trusted experience for Etsy's buyers and sellers. This team balances sharp investigative thinking with long-term systems building, using operational insight to shape scalable fraud defenses and improve how we detect and respond to emerging risk.
What does the day-to-day look like?
  • Support building tools, systems, policies, and processes with your cross functional partners. That detect and mitigate fraud, surfacing tradeoffs and making strategic recommendations when priorities or constraints require.
  • Develop the structure for how work gets done: drafting project briefs, PRDs, and program charters; defining scope, milestones, decision owners, and success metrics for Risk & Fraud initiatives.
  • Own the operating rhythm for key programs by scheduling, facilitating, and documenting meetings (e.g., stand-ups, planning, steering reviews), tracking actions and dependencies in program management tools, and ensuring clear, timely follow-through.
  • Develop and maintain program documentation and reporting (roadmaps, RACI, dashboards, status summaries) tailored to multiple audiences-from operations partners to senior leadership-so that risks, decisions, and progress are consistently visible.
  • Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role:
  • 5 years of program management, or related, experience
  • 3+ years in Risk, Fraud, or Trust and Safety. Operations experience a plus.
  • SQL proficiency is a plus.
  • You operate with a high degree of autonomy in program and project management, from clarifying goals and scope to building plans, running execution, and closing the loop with clear, proactive communication.
  • You have a proven track record of leading cross-functional programs where you've balanced multiple partners, timelines, and constraints.
  • You are data-driven, comfortable partnering with Analytics and using dashboards or queries to size problems, track progress, and evaluate impact; you use data and experimentation to inform decisions, not just intuition.
  • You communicate with clarity-both in writing and verbally-tailoring the level of detail for different audiences and making risk tradeoffs understandable to partners at all levels.
  • You maintain composure in high-stress situations, especially during live incidents or emerging fraud waves, calmly organizing teams and driving focused execution.
  • You are relentlessly curious, always asking "How could this be better? Easier? More efficient?" and turning that curiosity into concrete proposals and delivered improvements.

Additional Information
What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.
Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

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