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Sandhills Global Event Center

Crew/Cook

Lincoln, NE · On-site

$15/hr

Accurate use of Clover/POS systems, eTix software on provided iPads to sell food & beverage, General Store services and event tickets KNOWLEDGE, ABILITIES & SKILLS: Willingness to learn SGEC cafe ...

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Etix information

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$49.5K

$84.1K

$112K

How much do etix jobs pay per year?

As of Sep 5, 2026, the average yearly pay for etix in the United States is $84,090.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,000.00 and $93,000.00 per year, depending on experience, location, and employer.

What is an Etix agent?

An Etix agent is a professional who works with Etix, a ticketing solutions company, to facilitate ticket sales for events such as concerts, festivals, and sports matches. They assist customers with purchasing tickets, provide information about events, and resolve any ticketing issues that may arise. Etix agents may work in box offices, call centers, or remotely, and they play a vital role in ensuring a smooth ticket buying experience for customers.

What are the key skills and qualifications needed to thrive as an Etix ticketing specialist?

To thrive as an Etix Ticketing Specialist, you need strong customer service skills, attention to detail, and a solid understanding of ticketing processes, often requiring a high school diploma or equivalent. Familiarity with the Etix ticketing platform, point-of-sale systems, and basic computer applications is typically expected. Excellent communication, problem-solving abilities, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient event ticketing operations and a positive experience for both customers and event organizers.

What are some common challenges faced by customer support representatives at Etix, and how can they be effectively managed?

Customer support representatives at Etix often handle high volumes of inquiries, especially during peak event seasons, which can be challenging. Managing diverse customer concerns—from ticketing issues to event information—requires strong communication and patience. Effective time management, maintaining up-to-date product knowledge, and leveraging internal tools and resources can help address these challenges. Team collaboration and regular training sessions also play a crucial role in ensuring smooth operations and personal growth.

What is the difference between Etix vs Box Office Assistant?

AspectEtixBox Office Assistant
CredentialsTypically requires knowledge of ticketing software, customer service skillsRequires similar skills, often with experience in ticketing or sales
Work EnvironmentOperates at venues, events, or online ticketing platformsWorks at box offices, event venues, or ticketing booths
Industry UsageWidely used in entertainment, sports, and event industriesCommonly employed in theaters, concert halls, and sports arenas

Both Etix and Box Office Assistants handle ticket sales and customer service, but Etix refers to a specific ticketing platform, while Box Office Assistant describes a role that may use various systems, including Etix. The roles overlap in environment and skills, but Etix is a software solution, whereas Box Office Assistant is a job title.

What cities are hiring for Etix jobs?

Cities with the most Etix job openings:

What states have the most Etix jobs?

States with the most job openings for Etix jobs include:

What job categories do people searching Etix jobs look for?

The top searched job categories for Etix jobs are:

Etix jobs near you
Infographic showing various Etix job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, 21% Part Time, and 7% Temporary. Highlights an 86% Physical, and 14% Hybrid job distribution, with an average salary of $84,090 per year, or $40.4 per hour.

Box Office Agent - THE POLAR EXPRESS Train Ride, Whippany, NJ

RAIL EVENTS PRODUCTIONS INC

Whippany, NJ • On-site

$20/hr

Full-time

Posted 26 days ago

Key responsibilities

  • Assist customers with ticketing needs and confirm reservations using the Etix ticketing system.

  • Maintain a positive environment by providing customer service, assisting with event information, and ensuring smooth guest flow.

  • Help keep the ticketing area clean and prepare amenities as needed.

Job description

Job Title: Box Office Agent - THE POLAR EXPRESS™ Train Ride

Division/Department: Rail Events Productions/Front of House

Reports To: Rail Events Inc. (REI) Business Manager

Type of position: Non-exempt/Hourly

Employee Classification: Seasonal

Compensation: $20.00/hourly

Job Summary:

The Box Office Agent works with the Front of House & Business Managers, and Box Office Supervisor acting as the customer service representative assisting with the execution of the ticketing duties associated with the event. The Box Office Agent is responsible for creating the first impression of the event, so efficiency and friendliness are required.

Belonging to the Front of House team is an excellent opportunity to learn the business side of production and be the first interaction our guests experience. The high-energy logistics of moving guests through parking, the box office, waiting areas and onto their departure on time with all the amenities needed for the production is extremely rewarding, knowing guests are on their way to making lasting memories with loved ones. The Front of House team is an integral part of providing customer service to our guests and support to cast and crew on the ground.

Essential Duties and Responsibilities:

  • Welcoming customers as they approach the ticketing area and assist with any service needs
  • Ability to learn and work with Etix ticketing system (training will be provided). Confirm reservations, ensuring passengers have arrived at the appropriate date and time
  • Make any necessary updates to customers’ information, entering into the system and ensure that proper information has been punched in prior to delivering tickets
  • Acquire knowledge of on-board experience, performance highlights, and venue facility and act as the point of reference for guests who need assistance or event information
  • Works with the entire event team to maintain a positive, enjoyable, and rewarding environment for all staff and passenger
  • Assist in general care of ticketing area, including keeping a clean and orderly space
  • Assist in preparing first class amenities (if applicable to location)
  • Other duties as assigned

Education, Skill & Work Experience Requirements:

  • Ability to learn the Etix Ticketing platform with efficiency and competency
  • Strong leadership and communication skills
  • Excellent customer service skills
  • Basic computer skills
  • Ability to work weekends and evenings
  • Possess a well-spoken manner in personal communications
  • Front desk, reservation, customer service experience preferred
  • Self-motivation and attention to details
  • Must be 18 or over

Work Environment:

  • Majority of time spent in a ticket office setting
  • Able to work in cold, snowy, or otherwise inclement winter weather
  • Varied schedules requiring evenings, weekends, overtime, and holidays
  • Able to stand for prolonged periods of time
  • Able to stand and walk on uneven or unsteady surfaces aboard a moving train
  • Time spent in and around active railroad yard(s)

What’s in it for you?

  • Serve others and create a world of make believe and magic
  • Great industry pay and a chance to build upon your theater network and make lifelong connections
  • Enrich and positively impact the experience for all – big and small
  • Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates
  • Catered meals for 5-show days
  • Comp tickets for your friends and family
  • Potential for end of season bonus 

Working on THE POLAR EXPRESS™ Train Ride is unlike anything you will ever do.  This immersive experience is entirely unique to Rail Events Productions.  The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician.  With a total cast, crew and front-of-house employees of 60-75 people onsite every day and the possibility of over 2,000 guests, our days can be chaotic. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs.  We strive to build a space where employees are safe and encouraged to grow throughout their time with the company. 

Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.

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