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Etix Jobs in Colorado (NOW HIRING)

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Etix information

What is an Etix agent?

An Etix agent is a professional who works with Etix, a ticketing solutions company, to facilitate ticket sales for events such as concerts, festivals, and sports matches. They assist customers with purchasing tickets, provide information about events, and resolve any ticketing issues that may arise. Etix agents may work in box offices, call centers, or remotely, and they play a vital role in ensuring a smooth ticket buying experience for customers.

What are the key skills and qualifications needed to thrive as an Etix ticketing specialist?

To thrive as an Etix Ticketing Specialist, you need strong customer service skills, attention to detail, and a solid understanding of ticketing processes, often requiring a high school diploma or equivalent. Familiarity with the Etix ticketing platform, point-of-sale systems, and basic computer applications is typically expected. Excellent communication, problem-solving abilities, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient event ticketing operations and a positive experience for both customers and event organizers.

What are some common challenges faced by customer support representatives at Etix, and how can they be effectively managed?

Customer support representatives at Etix often handle high volumes of inquiries, especially during peak event seasons, which can be challenging. Managing diverse customer concerns—from ticketing issues to event information—requires strong communication and patience. Effective time management, maintaining up-to-date product knowledge, and leveraging internal tools and resources can help address these challenges. Team collaboration and regular training sessions also play a crucial role in ensuring smooth operations and personal growth.

What is the difference between Etix vs Box Office Assistant?

AspectEtixBox Office Assistant
CredentialsTypically requires knowledge of ticketing software, customer service skillsRequires similar skills, often with experience in ticketing or sales
Work EnvironmentOperates at venues, events, or online ticketing platformsWorks at box offices, event venues, or ticketing booths
Industry UsageWidely used in entertainment, sports, and event industriesCommonly employed in theaters, concert halls, and sports arenas

Both Etix and Box Office Assistants handle ticket sales and customer service, but Etix refers to a specific ticketing platform, while Box Office Assistant describes a role that may use various systems, including Etix. The roles overlap in environment and skills, but Etix is a software solution, whereas Box Office Assistant is a job title.

What are popular job titles related to Etix jobs in Colorado?

For Etix jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Etix jobs in Colorado look for?

The top searched job categories for Etix jobs in Colorado are:

Etix jobs near you
Infographic showing various Etix job openings in Colorado as of August 2026, with employment types broken down into 69% Full Time, 26% Part Time, and 5% Temporary. Highlights an 86% Physical, and 14% Hybrid job distribution.

Reservations Agent

American Heritage Companies

Durango, CO • On-site

$17 - $20/hr

Full-time

Re-posted 22 days ago

Job description

Division/Department: Reservations

Job Title: Reservations Agent

Reports To: Reservations Supervisor/Reservations Manager

Type of Position: Non-Exempt/Hourly

Classification: Seasonal

Compensation: $17-$20/hr

Job Summary: The Reservations Agent position serves as the initial, and arguably most impactful, point of contact for our guests- assisting in providing information about ticket options, departure times, train history and general trip planning to our guests. We seek individuals who are committed to the highest level of customer service, efficient at handling multiple tasks concurrently, and that excel in a fast-paced, fun environment.

Essential Duties and Responsibilities:

  • Assist customers with selecting reservations by providing them thorough explanations of departure times, trip options and special offers
  • Answer questions about the Durango & Silverton Narrow Gauge Railroad history, route and ride while offering guidance on appropriate clothing and/or supplies guests should bring when booking a trip
  • Work in ticket window to assist guests, sell tickets, provide will-call bookings
  • Process reservation requests made in person, via phone or online through ETix software
  • Stock brochures and maintain train Depot area for guests

Education, Skill & Experience:

  • Strong computer skills and ability to multitask, required
  • Experience working in reservations, call-centers, hotel or other related fields strongly preferred
  • Commitment and proven record of providing high customer-service to varied clientele a must
  • Ability to work in fast-paced environment, in close quarters, and among large staff
  • Cash handling experience with a focus on accuracy, required

Work Environment:

  • Standing, sitting for 8 to 10 hours per shift
  • Walking in and around industrial/railroad environment on uneven surfaces
  • Occasional bending, twisting, lifting up to 25 pounds

Apply