Ticket Agent
Tucson, AZ · On-site
$15.15 - $16/hr
Efficiently learn and utilize our ticketing system (Etix) for ticketing transactions, admission verification, and issues as they arise. * Handle cash and credit payments through Etix. * Assist in ...
Ticket Agent
Tucson, AZ · On-site
$15.15 - $16/hr
Efficiently learn and utilize our ticketing system (Etix) for ticketing transactions, admission verification, and issues as they arise. * Handle cash and credit payments through Etix. * Assist in ...
Ticket Agent
Tucson, AZ · On-site
$15.15 - $16/hr
Efficiently learn and utilize our ticketing system (Etix) for ticketing transactions, admission verification, and issues as they arise. * Handle cash and credit payments through Etix. * Assist in ...
Ticket Agent
Tucson, AZ · On-site
$15.15 - $16/hr
Efficiently learn and utilize our ticketing system (Etix) for ticketing transactions, admission verification, and issues as they arise. * Handle cash and credit payments through Etix. * Assist in ...
Ticket Agent
$15.15 - $16/hr
Efficiently learn and utilize our ticketing system (Etix) for ticketing transactions, admission verification, and issues as they arise. * Handle cash and credit payments through Etix. * Assist in ...
Ticket Agent
$15.15 - $16/hr
Efficiently learn and utilize our ticketing system (Etix) for ticketing transactions, admission verification, and issues as they arise. * Handle cash and credit payments through Etix. * Assist in ...
Ticket Agent
Tucson, AZ · On-site
$15.15 - $16/hr
Efficiently learn and utilize our ticketing system (Etix) for ticketing transactions, admission verification, and issues as they arise. * Handle cash and credit payments through Etix. * Assist in ...
Ticket Agent
Tucson, AZ · On-site
$15.15 - $16/hr
Efficiently learn and utilize our ticketing system (Etix) for ticketing transactions, admission verification, and issues as they arise. * Handle cash and credit payments through Etix. * Assist in ...
Etix information
What is an Etix agent?
An Etix agent is a professional who works with Etix, a ticketing solutions company, to facilitate ticket sales for events such as concerts, festivals, and sports matches. They assist customers with purchasing tickets, provide information about events, and resolve any ticketing issues that may arise. Etix agents may work in box offices, call centers, or remotely, and they play a vital role in ensuring a smooth ticket buying experience for customers.
What are the key skills and qualifications needed to thrive as an Etix ticketing specialist?
To thrive as an Etix Ticketing Specialist, you need strong customer service skills, attention to detail, and a solid understanding of ticketing processes, often requiring a high school diploma or equivalent. Familiarity with the Etix ticketing platform, point-of-sale systems, and basic computer applications is typically expected. Excellent communication, problem-solving abilities, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient event ticketing operations and a positive experience for both customers and event organizers.
What are some common challenges faced by customer support representatives at Etix, and how can they be effectively managed?
Customer support representatives at Etix often handle high volumes of inquiries, especially during peak event seasons, which can be challenging. Managing diverse customer concerns—from ticketing issues to event information—requires strong communication and patience. Effective time management, maintaining up-to-date product knowledge, and leveraging internal tools and resources can help address these challenges. Team collaboration and regular training sessions also play a crucial role in ensuring smooth operations and personal growth.
What is the difference between Etix vs Box Office Assistant?
| Aspect | Etix | Box Office Assistant |
|---|---|---|
| Credentials | Typically requires knowledge of ticketing software, customer service skills | Requires similar skills, often with experience in ticketing or sales |
| Work Environment | Operates at venues, events, or online ticketing platforms | Works at box offices, event venues, or ticketing booths |
| Industry Usage | Widely used in entertainment, sports, and event industries | Commonly employed in theaters, concert halls, and sports arenas |
Both Etix and Box Office Assistants handle ticket sales and customer service, but Etix refers to a specific ticketing platform, while Box Office Assistant describes a role that may use various systems, including Etix. The roles overlap in environment and skills, but Etix is a software solution, whereas Box Office Assistant is a job title.
What are popular job titles related to Etix jobs in Arizona?
For Etix jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Etix jobs in Arizona look for?
The top searched job categories for Etix jobs in Arizona are:
What cities in Arizona are hiring for Etix jobs?
Cities in Arizona with the most Etix job openings:
$15.15 - $16/hr
Other
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Job description
Division/Department: Ticketing
Job Title: Ticket Agent
Reports To: Sales & Revenue Manager
Type of position: Non-Exempt / Hourly
Employee Classification: Seasonal
Location: Tucson, AZ
Compensation: $15.15 - $16.00 per hour
Job Summary: The Ticketing Agent is responsible for setting the first impression of the experience of Old Tucson, so efficiency and friendliness are required. The position will be responsible for warmly greeting customers, processing ticket transactions, redemption of tickets, and directing patrons as needed. The Ticketing Agent will manage responsibilities with a balance of patience and a sense of urgency, work well under pressure, have strong multi-tasking skills, and most importantly have a pleasant demeanor.
Essential Duties and Responsibilities:
- Welcome customers and assist the team with any ticketing and service needs.
- Handle customer inquiries and ensure a pleasant customer experience.
- Confirm reservations, ensuring passengers have arrived at the appropriate date and time.
- Make any necessary updates to customers' information, entering info into the system and ensure that proper information has been punched in prior to delivering tickets.
- Efficiently learn and utilize our ticketing system (Etix) for ticketing transactions, admission verification, and issues as they arise.
- Handle cash and credit payments through Etix.
- Assist in general care of ticketing area including keeping a clean and orderly space.
- Maintain a safe, welcoming, positive, and inclusive working environment and advises other management with related concerns.
- Able to listen and follow directions within a fast-paced team setting.
- Ability to work well under high pressure situations.
- Maintain a safe, welcoming, positive, and inclusive working environment and advises other management with related concerns.
- Other duties as assigned.
- Ability to learn the Etix Ticketing platform with efficiency and competency.
- Excellent customer service skills.
- Basic computer skills.
- Possess a well-spoken manner in personal communications.
- Customer service experience preferred.
- Self-motivation and attention to details.
- Must be 18+ years old.
- Majority of time spent in a ticketing office setting.
- Extended and irregular hours including nights, weekends and holidays.
- Ability to stand for extended periods.
- Ability to stand and walk on uneven or unsteady surfaces.