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Escalations Manager Jobs in Riverside, CA (NOW HIRING)

Ingram Micro

Sr IT Vendor Manager

Irvine, CA · On-site

$116K - $197K/yr

The role establishes vendor strategy and governance, oversees contracts and commercials, manages vendor performance, escalations, risks & compliance and enables strong cross-functional collaboration.

Esri

Customer Service Team Lead

Redlands, CA · On-site

Escalation Management Handle complex or escalated customer issues with professionalism and efficiency. Serve as the escalation point for critical matters * Cross-Functional Collaboration Partner with ...

Avid Bioservices

Sr. Manager, Manufacturing

Tustin, CA · On-site

$139K - $156K/yr

Serve as the primary escalation point for manufacturing, quality, safety, and operational issues ... Directly manage and coach Manufacturing Supervisors across all functional areas, driving ...

Premier Staffing Solution

Materials Handler

Irvine, CA · On-site

$18 - $21.50/hr

Take ownership of issue resolution on warehouse related questions, concerns, and escalations. Manage and maintain warehouse material handling equipment. Ensure all personnel parcel packages are ...

Artech

Materials Handler

Irvine, CA · On-site

$18 - $21.75/hr

Take ownership of issue resolution on warehouse related questions, concerns, and escalations. * Manage and maintain warehouse material handling equipment. * Ensure all personnel parcel packages are ...

Premier Staffing Solution

Materials Handler

Irvine, CA · On-site

$18 - $21.50/hr

Take ownership of issue resolution on warehouse related questions, concerns, and escalations. Manage and maintain warehouse material handling equipment. Ensure all personnel parcel packages are ...

Novanta

Customer Program Manager

Irvine, CA · On-site

$111K - $166K/yr

Escalation & Risk Management: Proactively identifies risks, manages customer escalations, and drives root cause analysis and corrective actions to protect delivery, quality, and customer trust.

Novanta, Inc.

Customer Program Manager

Irvine, CA · On-site

$111K - $166K/yr

Escalation & Risk Management: Proactively identifies risks, manages customer escalations, and drives root cause analysis and corrective actions to protect delivery, quality, and customer trust.

Yum Brands

Staff Product Manager

Irvine, CA · Hybrid

$137K - $162K/yr

Manage the technical relationship with the DMB vendor, including QBRs, SLA performance, and escalation management * Ensure reliability, scalability, and performance of DMB systems to support business ...

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Showing results 21-40

All JobsEscalations JobsEscalations Manager JobsEscalations Manager Jobs in Riverside, CA

Escalations Manager information

See Riverside, CA salary details

$37K

$106.7K

$172.1K

How much do escalations manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for escalations manager in Riverside, CA is $106,711.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,300.00 and $134,600.00 per year, depending on experience, location, and employer.

How does an escalations manager typically collaborate with cross-functional teams to resolve complex customer issues?

As an Escalations Manager, you will regularly work with teams such as customer support, product development, engineering, and sales to address and resolve challenging customer concerns. This collaboration often involves facilitating meetings, collecting technical details, and ensuring all stakeholders are aligned on the resolution strategy. Effective communication and strong problem-solving skills are key, as you’ll need to coordinate resources and provide customers with timely updates. Building strong relationships with internal teams is essential to expedite solutions and prevent similar issues in the future.

How to become an escalations manager?

To become an escalations manager, candidates typically need several years of experience in customer service, support, or operations roles, along with strong problem-solving and communication skills. A bachelor's degree in business, management, or a related field is often preferred, and familiarity with customer relationship management (CRM) tools can be beneficial. Developing leadership abilities and understanding company policies for handling complex issues are also important for advancement into this role.

What are the key skills and qualifications needed to thrive as an escalations manager, and why are they important?

To thrive as an Escalations Manager, you need expertise in problem-solving, conflict resolution, and customer service, typically backed by experience in support or operations management. Familiarity with CRM platforms like Salesforce, ticketing systems, and data analysis tools is often required, alongside certifications in ITIL or customer service management. Strong communication, emotional intelligence, and leadership skills help you defuse tense situations and guide teams effectively. These abilities are crucial for resolving high-impact issues quickly, maintaining customer satisfaction, and protecting the company’s reputation.

What is an escalations manager?

Escalations Managers are professionals responsible for handling and resolving complex or high-priority customer issues that frontline support teams are unable to resolve. They coordinate between different departments, communicate directly with customers, and ensure that problems are addressed quickly and effectively. Their role also involves identifying recurring issues, recommending process improvements, and maintaining customer satisfaction by ensuring timely resolutions. Escalations Managers often work in industries like technology, telecommunications, or customer service, where managing customer relationships is critical.

What is the difference between Escalations Manager vs Customer Support Manager?

AspectEscalations ManagerCustomer Support Manager
ResponsibilitiesHandles complex customer issues, manages escalation processes, resolves high-priority complaintsOversees customer service teams, manages support operations, improves customer satisfaction
Required SkillsProblem-solving, conflict resolution, communication, technical knowledgeLeadership, communication, customer service skills, team management
Work EnvironmentFast-paced, problem-solving focused, often within customer service or technical support teamsTeam management, strategic planning, customer interaction
Common Industry UsageTechnology, telecommunications, SaaS companiesRetail, finance, technology, service industries

The Escalations Manager focuses on resolving complex and high-priority customer issues, often requiring technical expertise and problem-solving skills. In contrast, the Customer Support Manager oversees the entire support team, ensuring overall customer satisfaction and support efficiency. Both roles are vital in customer service but differ in scope and focus.

What are popular job titles related to Escalations Manager jobs in Riverside, CA? For Escalations Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Escalations Manager jobs in Riverside, CA look for? The top searched job categories for Escalations Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Escalations Manager jobs? Cities near Riverside, CA with the most Escalations Manager job openings:
Escalations Manager jobs near you
Infographic showing various Escalations Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $106,711 per year, or $51.3 per hour.

Sr IT Vendor Manager

Ingram Micro

Irvine, CA • On-site

$116K - $197K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 3 hours ago

Ingram Micro rating

6.7

Company rating: 6.7 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

273rd of 412 rated retail wholesalers

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!
The Sr. IT Vendor Manager is a key member of the Vendor Management Office (VMO) responsible for driving value, performance, and accountability across strategic technology vendors. The role establishes vendor strategy and governance, oversees contracts and commercials, manages vendor performance, escalations, risks & compliance and enables strong cross-functional collaboration.
This role also leads outsourcing lifecycle activities including opportunity identification, solution offerings, business case development, transitions, training programs, adoption strategies, and financial reporting for technology portfolios. The ideal candidate thrives in a fast-paced environment, handles high pressure, and manages heavy workloads
Your role:
Strategic Vendor Relationship Management
  • Manage vendor contracts, commercial governance, risk, compliance, audits, controls, and performance management.
  • Ensure alignment between vendor capabilities and Ingram Micro's strategic objectives.
  • Improve executive visibility into vendor performance, commitments, and value realization.
  • Leverage vendor intellectual property, innovation roadmaps, and best practices to maximize business outcomes

Technology & Spend Optimization
  • Inventory and analyze technology spend across software, hardware, cloud, managed services, and external labor.
  • Identify opportunities for license optimization, asset rationalization, consumption management, and labor efficiency.
  • Conduct ongoing vendor capability assessments and benchmarking exercises.
  • Drive continuous cost optimization initiatives while maintaining service quality and business outcomes.

Portfolio Advisory & Operating Model Assessment
  • Partner closely with IT portfolios and functional leaders to assess:
  • Spend and investment patterns
  • Processes and operating models
  • Technology tools and platforms
  • Resource utilization and effort allocation
  • Risks and control effectiveness
  • Provide recommendations to improve efficiency, scalability, and organizational effectiveness.

Business Case Development &Execution
  • Conduct due diligence, market assessments, RFIs, and vendor capability reviews.
  • Identify innovation, transformation, and consolidation opportunities.
  • Build data-driven business cases supported by financial analysis and measurable outcomes.
  • Partner with PMO, IT leadership, Finance, and vendors to execute approved initiatives.
  • Establish governance structures to monitor benefits realization and sustain outcomes

Team Management:
  • Support development of a high-performing vendor management function.
  • Oversee offshore vendor management activities, including communications, SLA tracking, deliverables, data collection, and documentation.
  • Maintain structured operating cadences (daily/weekly/monthly/quarterly).
  • Standardize governance, segmentation, risk scoring, financial tracking, and spend analytics.
  • Deliver training programs to upskill internal and vendor teams.

What you bring to the role:
  • Bachelor's degree in information technology, Business, Supply Chain, or a related field.
  • 7+ years of experience in IT vendor relationship management, vendor governance & performance management, vendor risk profiling, and escalation management.
  • Experience in IT Functions Operating Model Transformation; workforce automation, vendor consolidation, Application rationalization & optimization
  • Proven ability to continuously align vendor capabilities with IT vision and requirements
  • Strong understanding of Technology Platform and IT vendor management principles, procedures and best practices.
  • Proven ability to manage multiple Vendors, Transition, Delivery and Governance simultaneously.
  • Experienced in Managed Services Delivery Management, Financial Management and Contract Management.
  • Vendor Management Certifications preferred such as PMP, ITIL, OCM, CIVM, CVMP, or relevant certification.

#LI-LB2
The typical base pay range for this role across the U.S. is USD $116,000.00 - $197,200.00 per year.
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

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