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Escalations Manager Jobs in Riverside, CA (NOW HIRING)

Jubilant Consulting

SAP Program Manager

Corona, CA

Escalation management: Managing escalations and customer communications * Reporting: Ensuring weekly status reports and conducting internal governance meetings. * Adherence to internal quality ...

3 Day Blinds

Escalations Specialist

Irvine, CA

$18 - $19.50/hr

Manage a high volume of open cases and provide timely, consistent and accurate updates on progress and ultimate resolution * Contribute to organizational success by leveraging all tools and resources ...

New

iStaffing

Be Seen First

Customer Service Manager

Fontana, CA · On-site

$85K - $95K/yr

Personally manage several top strategic customer accounts ... Serve as escalation point for customer service issues * Monitor open orders, shipment delays ...

STM Consulting, Inc.

SAP Program Manager

Corona, CA

Escalation management: Managing escalations and customer communications Reporting: Ensuring weekly status reports and conducting internal governance meetings. Adherence to internal quality (Delivery ...

Onsite Computing, Inc

Service Desk Manager

Corona, CA · On-site

$75K - $85K/yr

Act as the primary escalation point for complex issues, coordinating resolution efforts across ... Manage client expectations across all communication channels (phone, email, remote support, and ...

Onsite Computing

Service Desk Manager

Corona, CA · On-site

Act as the primary escalation point for complex issues, coordinating resolution efforts across ... Manage client expectations across all communication channels (phone, email, remote support, and ...

Onsite Computing, Inc

Service Desk Manager

Corona, CA · On-site

Act as the primary escalation point for complex issues, coordinating resolution efforts across ... Manage client expectations across all communication channels (phone, email, remote support, and ...

Shield

IT Support Supervisor

Anaheim, CA · On-site +1

$80K - $90K/yr

Assists Manager with Level I/II onboarding and skills development as needed. The IT Escalation Supervisor may need to work directly with clients when necessary to ensure customer satisfaction. This ...

AVI-SPL

Project Manager

Irvine, CA · On-site

Raise any issues to management at this time for escalation. * Manage and verify quality of work performed by internal and/or subcontracted resources. * Raise awareness immediately to management ...

Esri

Customer Service Team Lead

Redlands, CA

Escalation Management Handle complex or escalated customer issues with professionalism and efficiency. Serve as the escalation point for critical matters * Cross-Functional Collaboration Partner with ...

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Escalations Manager information

See Riverside, CA salary details

$37K

$106.7K

$172.1K

How much do escalations manager jobs pay per year?

As of May 31, 2026, the average yearly pay for escalations manager in Riverside, CA is $106,711.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,300.00 and $134,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Escalations Manager, and why are they important?

To thrive as an Escalations Manager, you need expertise in problem-solving, conflict resolution, and customer service, typically backed by experience in support or operations management. Familiarity with CRM platforms like Salesforce, ticketing systems, and data analysis tools is often required, alongside certifications in ITIL or customer service management. Strong communication, emotional intelligence, and leadership skills help you defuse tense situations and guide teams effectively. These abilities are crucial for resolving high-impact issues quickly, maintaining customer satisfaction, and protecting the company’s reputation.

How does an Escalations Manager typically collaborate with cross-functional teams to resolve complex customer issues?

As an Escalations Manager, you will regularly work with teams such as customer support, product development, engineering, and sales to address and resolve challenging customer concerns. This collaboration often involves facilitating meetings, collecting technical details, and ensuring all stakeholders are aligned on the resolution strategy. Effective communication and strong problem-solving skills are key, as you’ll need to coordinate resources and provide customers with timely updates. Building strong relationships with internal teams is essential to expedite solutions and prevent similar issues in the future.

What are Escalations Managers?

Escalations Managers are professionals responsible for handling and resolving complex or high-priority customer issues that frontline support teams are unable to resolve. They coordinate between different departments, communicate directly with customers, and ensure that problems are addressed quickly and effectively. Their role also involves identifying recurring issues, recommending process improvements, and maintaining customer satisfaction by ensuring timely resolutions. Escalations Managers often work in industries like technology, telecommunications, or customer service, where managing customer relationships is critical.

What is the difference between Escalations Manager vs Customer Support Manager?

AspectEscalations ManagerCustomer Support Manager
ResponsibilitiesHandles complex customer issues, manages escalation processes, resolves high-priority complaintsOversees customer service teams, manages support operations, improves customer satisfaction
Required SkillsProblem-solving, conflict resolution, communication, technical knowledgeLeadership, communication, customer service skills, team management
Work EnvironmentFast-paced, problem-solving focused, often within customer service or technical support teamsTeam management, strategic planning, customer interaction
Common Industry UsageTechnology, telecommunications, SaaS companiesRetail, finance, technology, service industries

The Escalations Manager focuses on resolving complex and high-priority customer issues, often requiring technical expertise and problem-solving skills. In contrast, the Customer Support Manager oversees the entire support team, ensuring overall customer satisfaction and support efficiency. Both roles are vital in customer service but differ in scope and focus.

What are popular job titles related to Escalations Manager jobs in Riverside, CA? For Escalations Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Escalations Manager jobs in Riverside, CA look for? The top searched job categories for Escalations Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Escalations Manager jobs? Cities near Riverside, CA with the most Escalations Manager job openings:
Escalations Manager jobs near you
Infographic showing various Escalations Manager job openings in Riverside, CA as of May 2026, with employment types broken down into 44% Full Time, 24% Part Time, 31% Contract, and 1% Summer. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $106,711 per year, or $51.3 per hour.
SAP Program Manager

SAP Program Manager

Jubilant Consulting

Corona, CA

Other

Posted 25 days ago

Job description

Role: SAP Program Manager

Corona, CA Onsite (Preference is someone who is local or can relocate to corona, CA. If not then we need someone who can travel every alternate week.)

Fulltime perm Comp: $150-170k/annum as base plus 15% bonus

 

Description:

  • Project Management Experience – Should have at least 12+ years experience of SAP project management, Fixed Price milestone payment, T&M/Staffing.
  • SAP Background – Preferred at least 5 years of SAP experience in non-PM role
  • Project Ownership: Should own end to end delivery of the project & should be ready to roll up the sleeves when needed.
  • Project Oversight during execution phase: Overseeing the project from start to finish, including design, build, test, and post-go-live support
  • Customer support: Lead customer support and participate and address program level discussion. Lead steering committee meeting with customer.
  • Service quality: Ensuring service quality, availability, and operational capability
  • Program governance: Establishing effective program governance for each account
  • Collaboration: Working closely with internal and external partners, including customers and project managers.
  • Escalation management: Managing escalations and customer communications
  • Reporting: Ensuring weekly status reports and conducting internal governance meetings.
  • Adherence to internal quality (Delivery Excellence) processes
  • Maintain healthy profitability of account considering sold versus delivered margins
  • Mentor Project Managers


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