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Escalations Manager Jobs in Riverside, CA (NOW HIRING)

STM Consulting, Inc.

SAP Program Manager

Corona, CA · On-site

Escalation management: Managing escalations and customer communications Reporting: Ensuring weekly status reports and conducting internal governance meetings. Adherence to internal quality (Delivery ...

Onsite Computing

Service Desk Manager

Corona, CA · On-site

Act as the primary escalation point for complex issues, coordinating resolution efforts across ... Manage client expectations across all communication channels (phone, email, remote support, and ...

Onsite Computing, Inc

Service Desk Manager

Corona, CA · On-site

$85K - $105K/yr

Act as the primary escalation point for complex issues, coordinating resolution efforts across ... Manage client expectations across all communication channels (phone, email, remote support, and ...

Shield

IT Support Supervisor

Anaheim, CA · On-site +1

$80K - $90K/yr

Assists Manager with Level I/II onboarding and skills development as needed. The IT Escalation Supervisor may need to work directly with clients when necessary to ensure customer satisfaction. This ...

Ingrammicro

Sr IT Vendor Manager

Irvine, CA

$116K - $197K/yr

The role establishes vendor strategy and governance, oversees contracts and commercials, manages vendor performance, escalations, risks & compliance and enables strong cross-functional collaboration.

Ingram Micro

Sr IT Vendor Manager

Irvine, CA · On-site

$116K - $197K/yr

The role establishes vendor strategy and governance, oversees contracts and commercials, manages vendor performance, escalations, risks & compliance and enables strong cross-functional collaboration.

Esri

Customer Service Team Lead

Redlands, CA

Escalation Management Handle complex or escalated customer issues with professionalism and efficiency. Serve as the escalation point for critical matters * Cross-Functional Collaboration Partner with ...

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All JobsEscalations Manager JobsEscalations Manager Jobs in Riverside, CA

Escalations Manager information

See Riverside, CA salary details

$37K

$106.7K

$172.1K

How much do escalations manager jobs pay per year?

As of Jun 26, 2026, the average yearly pay for escalations manager in Riverside, CA is $106,711.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,300.00 and $134,600.00 per year, depending on experience, location, and employer.

How does an Escalations Manager typically collaborate with cross-functional teams to resolve complex customer issues?

As an Escalations Manager, you will regularly work with teams such as customer support, product development, engineering, and sales to address and resolve challenging customer concerns. This collaboration often involves facilitating meetings, collecting technical details, and ensuring all stakeholders are aligned on the resolution strategy. Effective communication and strong problem-solving skills are key, as you’ll need to coordinate resources and provide customers with timely updates. Building strong relationships with internal teams is essential to expedite solutions and prevent similar issues in the future.

What are the key skills and qualifications needed to thrive as an Escalations Manager, and why are they important?

To thrive as an Escalations Manager, you need expertise in problem-solving, conflict resolution, and customer service, typically backed by experience in support or operations management. Familiarity with CRM platforms like Salesforce, ticketing systems, and data analysis tools is often required, alongside certifications in ITIL or customer service management. Strong communication, emotional intelligence, and leadership skills help you defuse tense situations and guide teams effectively. These abilities are crucial for resolving high-impact issues quickly, maintaining customer satisfaction, and protecting the company’s reputation.

What are Escalations Managers?

Escalations Managers are professionals responsible for handling and resolving complex or high-priority customer issues that frontline support teams are unable to resolve. They coordinate between different departments, communicate directly with customers, and ensure that problems are addressed quickly and effectively. Their role also involves identifying recurring issues, recommending process improvements, and maintaining customer satisfaction by ensuring timely resolutions. Escalations Managers often work in industries like technology, telecommunications, or customer service, where managing customer relationships is critical.

What is the difference between Escalations Manager vs Customer Support Manager?

AspectEscalations ManagerCustomer Support Manager
ResponsibilitiesHandles complex customer issues, manages escalation processes, resolves high-priority complaintsOversees customer service teams, manages support operations, improves customer satisfaction
Required SkillsProblem-solving, conflict resolution, communication, technical knowledgeLeadership, communication, customer service skills, team management
Work EnvironmentFast-paced, problem-solving focused, often within customer service or technical support teamsTeam management, strategic planning, customer interaction
Common Industry UsageTechnology, telecommunications, SaaS companiesRetail, finance, technology, service industries

The Escalations Manager focuses on resolving complex and high-priority customer issues, often requiring technical expertise and problem-solving skills. In contrast, the Customer Support Manager oversees the entire support team, ensuring overall customer satisfaction and support efficiency. Both roles are vital in customer service but differ in scope and focus.

What are popular job titles related to Escalations Manager jobs in Riverside, CA? For Escalations Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Escalations Manager jobs in Riverside, CA look for? The top searched job categories for Escalations Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Escalations Manager jobs? Cities near Riverside, CA with the most Escalations Manager job openings:
Escalations Manager jobs near you
Infographic showing various Escalations Manager job openings in Riverside, CA as of June 2026, with employment types broken down into 47% Full Time, 44% Part Time, 3% Temporary, and 6% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $106,711 per year, or $51.3 per hour.

SAP Program Manager

STM Consulting, Inc.

Corona, CA • On-site

Other

Posted 22 days ago

Job description

SAP Program Manager

Corona, CA - 3 days a week onsite.

Max 15 years' experience.

Description:

Project Management Experience Should have at least 12+ years' experience of SAP project management, Fixed Price milestone payment, T&M/Staffing.

SAP Background Preferred at least 5 years of SAP experience in non-PM role and SCM.

Project Ownership: Should own end to end delivery of the project & should be ready to roll up the sleeves when needed.

Project Oversight during execution phase: Overseeing the project from start to finish, including design, build, test, and post-go-live support

Customer support: Lead customer support and participate and address program level discussion. Lead steering committee meeting with customer.

Service quality: Ensuring service quality, availability, and operational capability

Program governance: Establishing effective program governance for each account

Collaboration: Working closely with internal and external partners, including customers and project managers.

Escalation management: Managing escalations and customer communications

Reporting: Ensuring weekly status reports and conducting internal governance meetings.

Adherence to internal quality (Delivery Excellence) processes

Maintain healthy profitability of account considering sold versus delivered margins

Mentor Project Managers


STM Consulting, Inc is a fully owned subsidiary of Spectrum Talent Management

STM Consulting, Inc. provides comprehensive Professional Services and IT Outsourced services across North America, Canada, Mexico, UK, Middle East and India. The solutions we offer include Flexible Staffing, Managed Services, Contingent Recruitment, Contract Staffing, Executive Search, Global Recruitment, IT Staff Augmentation, On-boarding and Payroll.

Since our inception in 2008, we have grown tremendously and have been on the path of constant growth and enrichment. With a specialization in various domains of the recruitment industry, we cater to the staffing and recruitment needs of firms on a global scale. Owing to our substantial talent pool and a deep understanding of the recruitment industry, we have made significant strides in the HR market. From Payroll Management, RPO, Permanent Recruitment to Flexi Staffing, the values that we offer to our clients has developed and transformed over the years. Due to this, we are the preferred choice for most of the patrons globally.

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