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Epic System Support Jobs (NOW HIRING)

Risant Health

Clinical Informatics Epic Analyst

$106K - $134K/yr

This role works closely with clinical and administrative teams to ensure EHR systems effectively support providers and improve patient care. The analyst applies expertise in Epic applications ...

Memorial Health

Epic Clinical Analyst II

Springfield, IL · Hybrid

$37.43 - $58.02/hr

The Epic Clinical Analyst II independently manages Epic system configuration, optimization, and support for clinical applications across Inpatient, Ambulatory, Procedural, and Ancillary settings.

New

Memorial Health

Epic Clinical Analyst II

Springfield, IL · On-site

$37.43 - $58.02/hr

Overview The Epic Clinical Analyst II independently manages Epic system configuration, optimization, and support for clinical applications across Inpatient, Ambulatory, Procedural, and Ancillary ...

New

ClinDCast LLC

Epic Radiant/Cupid Analyst

Albany, NY · On-site

Support Epic upgrades, releases, optimizations, and maintenance activities. * Develop and maintain system documentation, build specifications, and workflow diagrams. * Collaborate with technical ...

Insight Global

Epic Provider Super User

Sarasota, FL · On-site

$65 - $75/hr

The Epic Provider Super User role at Sarasota Memorial Hospital is a critical position supporting the upcoming Epic system go-live. This role involves providing in-depth, at-the-elbow support to ...

Tech Firefly

Epic Grand Central Analyst

$90 - $95/hr

Conduct unit testing, integrated system testing, and regression testing for Epic upgrades, double-upgrades, or custom build implementations. * Provide tier-2/tier-3 application support, resolving ...

ClinDCast LLC

Epic Tapestry Analyst

Albany, NY · On-site

Support interfaces and integrations with Epic applications and external payer systems. * Develop and maintain system documentation, workflows, build specifications, and training materials.

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How much do epic system support jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for epic system support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Epic System Support specialist, and why are they important?

To thrive as an Epic System Support specialist, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a relevant degree or Epic certification. Familiarity with Epic modules, ticketing systems, and knowledge of databases or HL7 interfaces are typically required. Strong problem-solving abilities, communication skills, and a customer-oriented mindset are essential soft skills. These skills ensure efficient support for end-users, minimize system downtime, and maintain the integrity and security of critical healthcare data.

What is the difference between Epic System Support vs Epic System Analyst?

AspectEpic System SupportEpic System Analyst
Primary RoleProvides technical support, troubleshooting, and maintenance for Epic software systems.Analyzes business needs, configures Epic modules, and implements system improvements.
Required SkillsTechnical troubleshooting, Epic certification, customer serviceBusiness analysis, Epic module knowledge, project management
Work EnvironmentHelp desk, support teams, healthcare IT settingsProject teams, clinical departments, healthcare organizations
CertificationsEpic certifications, IT support certificationsEpic certifications, healthcare informatics credentials

Epic System Support focuses on technical troubleshooting and maintaining Epic software, while Epic System Analysts analyze workflows, configure systems, and implement improvements. Both roles require Epic certifications and work within healthcare IT environments, but their core responsibilities differ in support versus analysis and system optimization.

What are Epic System Support professionals?

Epic System Support professionals are IT specialists who maintain, troubleshoot, and optimize the Epic electronic health record (EHR) software used by hospitals and healthcare organizations. They provide technical assistance to users, resolve software issues, and ensure the system runs smoothly to support clinical operations. Their responsibilities may include user training, system upgrades, and collaborating with clinical staff to improve workflow efficiency. These professionals typically have expertise in both IT and healthcare processes, and often hold Epic certifications.

What are some common challenges faced by professionals in Epic System Support, and how can they be addressed?

Professionals in Epic System Support often encounter challenges such as troubleshooting complex software issues, adapting to frequent system updates, and communicating effectively with clinical staff who may have varying levels of technical expertise. Addressing these challenges often involves ongoing training, strong problem-solving skills, and collaboration with both IT colleagues and end users. Staying current with Epic certifications and participating in regular team meetings can also help ensure smoother system performance and better user support.
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Epic System Support jobs near you

Clinical Informatics Epic Analyst

Risant Health

Remote

$106K - $134K/yr

Full-time

Retirement

Re-posted 5 days ago

Job description

Risant Health, a nonprofit affiliate of Kaiser Foundation Hospitals, is transforming healthcare by accelerating the adoption of value-based care across community health systems. Headquartered in the Washington, DC area, Risant Health partners with nonprofit, community-based systems-starting with Geisinger-to expand access to care that prioritizes health outcomes and affordability.
Backed by nearly 80 years of Kaiser Permanente's value-based care expertise, Risant Health operates independently to support its portfolio of health systems with shared resources, strategic guidance, and operational support-while preserving their community roots.
Team Description
The Healthcare Informatics team partners with Risant Health organizations to lead high-impact Epic EHR implementations that enhance both clinical and operational outcomes. The team provides strategic guidance, fosters cross-functional collaboration, and ensures excellence across every engagement-driving innovation, efficiency, and quality in healthcare delivery.
Job Description
The Clinical Informatics Epic Analyst plays a vital role in coordinating, optimizing, and maintaining Electronic Health Record (EHR) systems, with a primary focus on Epic. This role works closely with clinical and administrative teams to ensure EHR systems effectively support providers and improve patient care. The analyst applies expertise in Epic applications, workflow analysis, and problem-solving to deliver successful implementations and continuous improvements across EHR initiatives.
Key Responsibilities
  • Epic System Management: Collaborates with cross-functional teams to plan, design, and configure Epic EHR functionality and modules, ensuring alignment with clinical needs and organizational goals. Serves as a subject matter expert on Epic configuration and customization.
  • Workflow Optimization: Analyzes clinical and administrative workflows to identify opportunities for improvement. Partners with product and informatics teams to translate user needs into effective Epic system configurations that enhance efficiency and user experience.
  • Training & User Support: Provides training, documentation, and troubleshooting for Epic applications. Supports Risant Health product and informatics teams, ensuring end-users are proficient and issues are resolved quickly.
  • Data Reporting & Compliance: Uses Epic reporting tools to extract and analyze healthcare data for decision-making, quality improvement, and regulatory compliance. Develops and maintains custom reports and dashboards to support data integrity and organizational needs.
  • Cross-Team Collaboration: Coordinates with Risant Health, affiliated organizations, and KP IT teams to ensure EHR systems meet provider needs and improve workflows. Maintains an inventory of functionality gaps, workflow requirements, and prioritized projects.

Required Qualifications:
Education:
  • Bachelor's degree in Healthcare Information Technology, Computer Science, or a related field.

Experience:
  • Minimum of five (5) years of relevant experience in a clinical, healthcare IT, or informatics setting.
  • At least two (2) years of direct, hands-on experience with Epic.
  • Experience with select Epic modules is highly preferred; candidates are not expected to have experience in all areas. Relevant modules include: Ambulatory, Inpatient/ClinDoc, Cadence, MyChart, Healthy Planet and Compass Rose.

Technical Competencies:
  • Proven experience with Epic EHR systems, including implementation, configuration, and optimization.
  • Strong understanding of healthcare operations, clinical terminology, and regulatory requirements (e.g., HIPAA, CMS).
  • Familiarity with tools and methodologies for mapping and optimizing clinical workflows.

Additional Information
Compensation and Benefits: The projected base salary for this position ranges from $106,000 - $134,200 depending on experience and qualifications. This role is also eligible for comprehensive benefits package, including wellness programs, retirement savings, and relocation support as applicable. This role is remote with up to 25% of travel required.
Join Us! If you are passionate about improving healthcare through innovative solutions and want to make a meaningful impact, we encourage you to apply. Risant Health is an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences. All your information will be kept confidential according to EEO guidelines.

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