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Epic System Support Jobs (NOW HIRING)

ClinDCast LLC

Epic HB Analyst

Zionsville, IN

Analyze business and billing requirements and translate them into Epic system build and configuration. * Support end-to-end revenue cycle workflows including registration, charging, coding, billing ...

Ensemble Health Partners, Inc.

Epic Application Analyst

$92K - $159K/yr

In general, this Epic-certified position will be responsible for the following: * Developing and ... Produces high-quality materials for internal and external use System Build and Support: * Performs ...

HCLTech

EPIC Cogito SME

Minneapolis, MN · On-site

System Maintenance & Enhancements: Support ongoing upgrades, enhancements, and maintenance of Cogito tools, databases, and configurations. * Cross-Team Collaboration: Work with Epic support teams ...

ClinDCast LLC

Epic Tapestry Analyst

Albany, NY · On-site

Support payer contracts, fee schedules, and coordination of benefits (COB). * Analyze payer requirements and translate them into Epic system build and workflows. * Perform unit, integrated, and user ...

Risant Health

Clinical Informatics Epic Analyst

$106K - $134K/yr

This role works closely with clinical and administrative teams to ensure EHR systems effectively support providers and improve patient care. The analyst applies expertise in Epic applications ...

ClinDCast LLC

Epic Radiant/Cupid Analyst

Albany, NY · On-site

Support Epic upgrades, releases, optimizations, and maintenance activities. * Develop and maintain system documentation, build specifications, and workflow diagrams. * Collaborate with technical ...

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Epic System Support information

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How much do epic system support jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for epic system support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Epic System Support specialist, and why are they important?

To thrive as an Epic System Support specialist, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a relevant degree or Epic certification. Familiarity with Epic modules, ticketing systems, and knowledge of databases or HL7 interfaces are typically required. Strong problem-solving abilities, communication skills, and a customer-oriented mindset are essential soft skills. These skills ensure efficient support for end-users, minimize system downtime, and maintain the integrity and security of critical healthcare data.

What is the difference between Epic System Support vs Epic System Analyst?

AspectEpic System SupportEpic System Analyst
Primary RoleProvides technical support, troubleshooting, and maintenance for Epic software systems.Analyzes business needs, configures Epic modules, and implements system improvements.
Required SkillsTechnical troubleshooting, Epic certification, customer serviceBusiness analysis, Epic module knowledge, project management
Work EnvironmentHelp desk, support teams, healthcare IT settingsProject teams, clinical departments, healthcare organizations
CertificationsEpic certifications, IT support certificationsEpic certifications, healthcare informatics credentials

Epic System Support focuses on technical troubleshooting and maintaining Epic software, while Epic System Analysts analyze workflows, configure systems, and implement improvements. Both roles require Epic certifications and work within healthcare IT environments, but their core responsibilities differ in support versus analysis and system optimization.

What are Epic System Support professionals?

Epic System Support professionals are IT specialists who maintain, troubleshoot, and optimize the Epic electronic health record (EHR) software used by hospitals and healthcare organizations. They provide technical assistance to users, resolve software issues, and ensure the system runs smoothly to support clinical operations. Their responsibilities may include user training, system upgrades, and collaborating with clinical staff to improve workflow efficiency. These professionals typically have expertise in both IT and healthcare processes, and often hold Epic certifications.

What are some common challenges faced by professionals in Epic System Support, and how can they be addressed?

Professionals in Epic System Support often encounter challenges such as troubleshooting complex software issues, adapting to frequent system updates, and communicating effectively with clinical staff who may have varying levels of technical expertise. Addressing these challenges often involves ongoing training, strong problem-solving skills, and collaboration with both IT colleagues and end users. Staying current with Epic certifications and participating in regular team meetings can also help ensure smoother system performance and better user support.
More about Epic System Support jobs
What cities are hiring for Epic System Support jobs? Cities with the most Epic System Support job openings:
What job categories do people searching Epic System Support jobs look for? The top searched job categories for Epic System Support jobs are:
Epic System Support jobs near you
Infographic showing various Epic System Support job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,061 per year, or $25 per hour.
Epic Willow Analyst (Non-Pharmacist)

Epic Willow Analyst (Non-Pharmacist)

Memorial Health

Springfield, IL • On-site

$34.34 - $53.23/hr

Full-time

Posted 11 days ago

Memorial Health rating

6.8

Company rating: 6.8 out of 10

Based on 171 frontline employees who took The Breakroom Quiz

483rd of 877 rated healthcare providers

Job description

Min
USD $34.34/Hr.
Max
USD $53.23/Hr.
Overview
The Epic Analyst II is responsible for configuring, optimizing, and supporting Epic applications with moderate independence. This role collaborates with clinical and operational stakeholders to assess business needs, implement system enhancements, and support training and troubleshooting efforts.
Location: Springfield, IL
Please note this is a hybrid position with regular onsite requirements in Springfield, IL
Qualifications
Minimum Qualifications:
Epic Certification is HIGHLY preferred.
Education: A bachelor's degree in health informatics, Information Systems, Clinical Healthcare, or a related field is preferred.
Epic Certification:.
• Epic system training and certification are required and must align with assigned application responsibilities. Specific certification requirements and timelines, including allowances of up to one (1) year for new hires, will be documented in a position-specific addendum.
Experience:
• Three or more years' experience in Information Technology including project management, advanced support management or other similar experience required.
• Two years' clinical experience and/or relevant system experience in EHR systems is preferred.
Other Knowledge/Skills/Abilities:
• Ability to work effectively within a team.
• Strong problem-solving, communication, and technical skills.
• Familiarity with Epic system design, configuration, and maintenance is preferred.
Responsibilities
Principle Duties & Responsibilities:
1. Configure, build, and maintain Epic applications to align with business needs.
2. Responsible for system testing, issue resolution, and application troubleshooting.
3. Optimize workflows to improve efficiency and user experience.
4. Provide end-user support, training, and documentation.
5. Perform system demonstrations and training sessions for staff.
6. Partner with clinical and operational teams to assess system needs and enhancements.
7. Work closely with IT, project managers, and leadership to ensure successful system implementations.
8. Monitor system performance, ensuring compliance with organizational and regulatory standards.
9. Participate in system upgrades, testing, and change management processes.
10. Ensure compliance with healthcare regulations, including HIPAA and Meaningful Use requirements.
11. Generate and analyze reports to provide insights into system usage and performance.
12. Contribute to Epic-related projects, ensuring timely delivery.
13. Identify opportunities for workflow improvements and implement best practices.
14. Epic Certification Addendum Acknowledgment
All colleagues in Epic-designated roles are required to review, acknowledge, and sign the applicable Epic Certification Addendum as a condition of employment and continued assignment in an Epic role.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

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