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Epic System Support Jobs (NOW HIRING)

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Epic Ambulatory Analyst

New York, NY · Remote

Epic Analyst is a senior-level position responsible for providing highly specialized support to all ... systems ​Comprehensive knowledge of pharmacy workflows and Epic system capabilities and ...

ClinDCast LLC

Epic HB Analyst

Delray Beach, FL · On-site

$50 - $55/hr

Translate operational workflows into Epic system build and configuration * Support charge capture, billing workflows, claims, and remittance processes * Perform unit testing, integrated testing, and ...

ClinDCast LLC

Epic HB Analyst

Tampa, FL · On-site

$70 - $95/hr

Translate operational workflows into Epic system build and configuration * Support charge capture, billing workflows, claims, and remittance processes * Perform unit testing, integrated testing, and ...

ClinDCast LLC

Epic HB Analyst

Zionsville, IN · On-site

Analyze business and billing requirements and translate them into Epic system build and configuration. * Support end-to-end revenue cycle workflows including registration, charging, coding, billing ...

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Epic System Support information

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How much do epic system support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for epic system support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is Epic System Support?

Epic System Support professionals are IT specialists who maintain, troubleshoot, and optimize the Epic electronic health record (EHR) software used by hospitals and healthcare organizations. They provide technical assistance to users, resolve software issues, and ensure the system runs smoothly to support clinical operations. Their responsibilities may include user training, system upgrades, and collaborating with clinical staff to improve workflow efficiency. These professionals typically have expertise in both IT and healthcare processes, and often hold Epic certifications.

What are the key skills and qualifications needed to thrive as an Epic System Support specialist?

To thrive as an Epic System Support specialist, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a relevant degree or Epic certification. Familiarity with Epic modules, ticketing systems, and knowledge of databases or HL7 interfaces are typically required. Strong problem-solving abilities, communication skills, and a customer-oriented mindset are essential soft skills. These skills ensure efficient support for end-users, minimize system downtime, and maintain the integrity and security of critical healthcare data.

What are some common challenges faced by professionals in Epic System Support, and how can they be addressed?

Professionals in Epic System Support often encounter challenges such as troubleshooting complex software issues, adapting to frequent system updates, and communicating effectively with clinical staff who may have varying levels of technical expertise. Addressing these challenges often involves ongoing training, strong problem-solving skills, and collaboration with both IT colleagues and end users. Staying current with Epic certifications and participating in regular team meetings can also help ensure smoother system performance and better user support.

What is the difference between Epic System Support vs Epic System Analyst?

AspectEpic System SupportEpic System Analyst
Primary RoleProvides technical support, troubleshooting, and maintenance for Epic software systems.Analyzes business needs, configures Epic modules, and implements system improvements.
Required SkillsTechnical troubleshooting, Epic certification, customer serviceBusiness analysis, Epic module knowledge, project management
Work EnvironmentHelp desk, support teams, healthcare IT settingsProject teams, clinical departments, healthcare organizations
CertificationsEpic certifications, IT support certificationsEpic certifications, healthcare informatics credentials

Epic System Support focuses on technical troubleshooting and maintaining Epic software, while Epic System Analysts analyze workflows, configure systems, and implement improvements. Both roles require Epic certifications and work within healthcare IT environments, but their core responsibilities differ in support versus analysis and system optimization.

Can I work remotely for Epic System Support?

Epic System Support roles often offer remote work options, especially for experienced support specialists with strong technical skills and certifications. However, some positions may require on-site presence for training or specific tasks, so availability depends on the role and employer policies.

How do I get a job at Epic System Support?

To get a job as an Epic System Support specialist, candidates typically need relevant IT or healthcare IT experience, knowledge of Epic software, and strong troubleshooting skills. Applying through the company's careers page and demonstrating certifications or training related to Epic systems can improve chances. Good communication skills and the ability to work in a team environment are also important.
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Epic System Support jobs near you
Infographic showing various Epic System Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

Epic Clinical Analyst IV (Beaker-Certification Required)

Nicklaus Children's Health System

Miami, FL • On-site

Full-time

Re-posted 20 days ago

Job description

Description
Job Summary
Provides Epic product function, design, build, and testing expertise and experience for assigned Epic module related to Clinical applications. Collaborates with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements. Leads multiple projects from inception to delivery.
Job Specific Duties
  • Leads multiple projects from inception to delivery.
  • Sets processes and influences technology frameworks.
  • Helps governance, data definitions, data policies and data quality.
  • Provides Epic product function, design, build, and testing expertise and experience for assigned Epic module related to Clinical applications.
  • Collaborates with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements.
  • Leads small to medium complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases.
  • Participates in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
  • Provides technical and/or clinical consultation including application configuration. Reviews, analyzes, and evaluates system needs to develop recommendations for customers.
  • Develops, supports, and maintains all required system design and build documents and other system documentation.
  • Performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.

Qualifications
Minimum Job Requirements
  • Bachelor's Degree in Computer Sciences, Information Systems or related major (or) 4 years of related IT experience
  • Clinical Epic certifications in 2 modules
  • 4-7 years of experience with implementations for large organizations
  • 4-7 years of experience in change management processes for the success of IT projects
  • 5 years of direct experience in healthcare information systems development, implementation, and supporting clinical application systems

Knowledge, Skills, and Abilities
  • Direct client healthcare domain knowledge such as clinical documentation workflow, order sets, orders workflows, patient portal, closing encounters, and patient flow.
  • Experience in a complex setting such as Pediatric, tertiary, or quaternary health system preferred.
  • Able to lead multiple projects from inception to delivery.

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