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Epic System Support Jobs (NOW HIRING)

The Epic Lead is responsible for providing support in the implementation, optimization, and day-to-day operation of Epic's EHR Solution. This role involves assisting in system configuration ...

Epic ASAP Analyst

Springfield, IL · Hybrid

$34.34 - $53.23/hr

... implement system enhancements, and support training and troubleshooting efforts. Location ... Epic system training and certification are required and must align with assigned application ...

Epic ASAP Analyst

Springfield, IL · Hybrid

$34.34 - $53.23/hr

... implement system enhancements, and support training and troubleshooting efforts. Location ... Epic Certification: • ASAP certification highly preferred. • Epic system training and ...

Assists in the development of skills assessment program for the Epic system. Evaluate the results ... Assists with application support testing/training activities as directed. Facilitates ...

Translate operational workflows into Epic system build and configuration * Support charge capture, billing workflows, claims, and remittance processes * Perform unit testing, integrated testing, and ...

Epic ASAP Analyst

Springfield, IL · On-site

$34.34 - $53.23/hr

... implement system enhancements, and support training and troubleshooting efforts. Location ... Epic Certification: • ASAP certification highly preferred. • Epic system training and ...

EPIC Cupid Analyst

Melville, NY · On-site

$80.34/hr

They provide ongoing support to end users, address any issues that arise, and implement system enhancements as needed. * Collaboration: Epic Cupid Analysts work closely with clinicians ...

Analyze business and billing requirements and translate them into Epic system build and configuration. Support end-to-end revenue cycle workflows including registration, charging, coding, billing ...

Analyze business and billing requirements and translate them into Epic system build and configuration. * Support end-to-end revenue cycle workflows including registration, charging, coding, billing ...

They provide ongoing support to end users, address any issues that arise, and implement system enhancements as needed. * Collaboration: Epic Cupid Analysts work closely with clinicians ...

Be Seen First

Position will report directly to System Support General Manager and Service Center Managers ... Company Description Epic Personnel Partners, LLC is a privately held woman-owned staffing firm. We ...

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Epic System Support information

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How much do epic system support jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for epic system support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Epic System Support specialist, and why are they important?

To thrive as an Epic System Support specialist, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a relevant degree or Epic certification. Familiarity with Epic modules, ticketing systems, and knowledge of databases or HL7 interfaces are typically required. Strong problem-solving abilities, communication skills, and a customer-oriented mindset are essential soft skills. These skills ensure efficient support for end-users, minimize system downtime, and maintain the integrity and security of critical healthcare data.

What are some common challenges faced by professionals in Epic System Support, and how can they be addressed?

Professionals in Epic System Support often encounter challenges such as troubleshooting complex software issues, adapting to frequent system updates, and communicating effectively with clinical staff who may have varying levels of technical expertise. Addressing these challenges often involves ongoing training, strong problem-solving skills, and collaboration with both IT colleagues and end users. Staying current with Epic certifications and participating in regular team meetings can also help ensure smoother system performance and better user support.

What are Epic System Support professionals?

Epic System Support professionals are IT specialists who maintain, troubleshoot, and optimize the Epic electronic health record (EHR) software used by hospitals and healthcare organizations. They provide technical assistance to users, resolve software issues, and ensure the system runs smoothly to support clinical operations. Their responsibilities may include user training, system upgrades, and collaborating with clinical staff to improve workflow efficiency. These professionals typically have expertise in both IT and healthcare processes, and often hold Epic certifications.

What is the difference between Epic System Support vs Epic System Analyst?

AspectEpic System SupportEpic System Analyst
Primary RoleProvides technical support, troubleshooting, and maintenance for Epic software systems.Analyzes business needs, configures Epic modules, and implements system improvements.
Required SkillsTechnical troubleshooting, Epic certification, customer serviceBusiness analysis, Epic module knowledge, project management
Work EnvironmentHelp desk, support teams, healthcare IT settingsProject teams, clinical departments, healthcare organizations
CertificationsEpic certifications, IT support certificationsEpic certifications, healthcare informatics credentials

Epic System Support focuses on technical troubleshooting and maintaining Epic software, while Epic System Analysts analyze workflows, configure systems, and implement improvements. Both roles require Epic certifications and work within healthcare IT environments, but their core responsibilities differ in support versus analysis and system optimization.

More about Epic System Support jobs
What cities are hiring for Epic System Support jobs? Cities with the most Epic System Support job openings:

Epic Clinical Analyst IV (Beaker Certification Required)

Nicklaus Children's Health System

Miami, FL • On-site

Full-time

Posted 16 days ago


Job description

Description
Job Summary
Provides Epic product function, design, build, and testing expertise and experience for assigned Epic module related to Clinical applications. Collaborates with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements. Leads multiple projects from inception to delivery.
Job Specific Duties
  • Leads multiple projects from inception to delivery.
  • Sets processes and influences technology frameworks.
  • Helps governance, data definitions, data policies and data quality.
  • Provides Epic product function, design, build, and testing expertise and experience for assigned Epic module related to Clinical applications.
  • Collaborates with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements.
  • Leads small to medium complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases.
  • Participates in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
  • Provides technical and/or clinical consultation including application configuration. Reviews, analyzes, and evaluates system needs to develop recommendations for customers.
  • Develops, supports, and maintains all required system design and build documents and other system documentation.
  • Performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.

Qualifications
Minimum Job Requirements
  • Bachelor's Degree in Computer Sciences, Information Systems or related major (or) 4 years of related IT experience
  • Clinical Epic certifications in 2 modules
  • 4-7 years of experience with implementations for large organizations
  • 4-7 years of experience in change management processes for the success of IT projects
  • 5 years of direct experience in healthcare information systems development, implementation, and supporting clinical application systems

Knowledge, Skills, and Abilities
  • Direct client healthcare domain knowledge such as clinical documentation workflow, order sets, orders workflows, patient portal, closing encounters, and patient flow.
  • Experience in a complex setting such as Pediatric, tertiary, or quaternary health system preferred.
  • Able to lead multiple projects from inception to delivery.