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Epic Help Desk Analyst Jobs in Delaware (NOW HIRING)

La Red Health Center Inc

Data Analyst

Georgetown, DE · On-site

This Data Analyst is responsible for collecting, cleaning, analyzing, and transforming complex ... Epic EHR, and helpdesk ticketing workflows). Mental/Physical Requirements: Frequent sitting or ...

Sharecare

Lead Customer Service Rep

Dover, DE · On-site

Handling escalated member concerns while also providing Help Desk support for the Customer Service ... Identifying trends in escalations and preparing data used to identify root cause analysis.

Accomplish Health Services, LL

Front Desk Specialist

Wilmington, DE · Remote

$15.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

Our mission is to help our patients achieve sustainable metabolic health, weight loss and wellness ... The Front Desk Specialist role is a mix of operations, clinical support, data analytics, internal ...

Accomplish Health Services, LL

Front Desk Specialist

Wilmington, DE · On-site

$15.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

Our mission is to help our patients achieve sustainable metabolic health, weight loss and wellness ... The Front Desk Specialist role is a mix of operations, clinical support, data analytics, internal ...

Accomplish Health Services, LL

Front Desk Specialist

Wilmington, DE · Remote

$15.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

Our mission is to help our patients achieve sustainable metabolic health, weight loss and wellness ... The Front Desk Specialist role is a mix of operations, clinical support, data analytics, internal ...

Accomplish Health Services, LL

Front Desk Specialist

Wilmington, DE · On-site

$15.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

Our mission is to help our patients achieve sustainable metabolic health, weight loss and wellness ... The Front Desk Specialist role is a mix of operations, clinical support, data analytics, internal ...

ADP

Lead Business Systems Analyst

Wilmington, DE · On-site

$105K - $137K/yr

You'll support internal and external audits, assist leadership on special projects, and help train ... Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We ...

ADP

Lead Business Systems Analyst

Wilmington, DE · Hybrid

$105K - $137K/yr

You'll support internal and external audits, assist leadership on special projects, and help train ... Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We ...

IT Resource Solutions

Product Specialist

New Castle, DE · On-site

$20 - $24/hr

IT Help Desk - $20-$24 hr.- 4-5 months temp to perm, Summary/Objective: The Customer Care ... Monitor, record and report on customer cases and failure analysis. Any other duties as assigned by ...

Vets2PM

Mechanical Desk Engineer DE (496911)

New Castle, DE · On-site

$76K - $89K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We help our customers move the world. Position Overview: Siemens Mobility is seeking to fill a ... Support Failure Investigations and the completion of Root Cause Analysis reports. Regular review ...

Vets2PM

Mechanical Desk Engineer DE (496911)

New Castle, DE · On-site

$76K - $89K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We help our customers move the world. Position Overview: Siemens Mobility is seeking to fill a ... Support Failure Investigations and the completion of Root Cause Analysis reports. * Regular review ...

Vets2PM

Mechanical Desk Engineer DE (496911)

New Castle, DE · On-site

$76K - $89K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We help our customers move the world. Position Overview: Siemens Mobility is seeking to fill a ... Support Failure Investigations and the completion of Root Cause Analysis reports. * Regular review ...

U.S. Navy

IT Support Specialist

Smyrna, DE

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

US Navy

Information Technology Professional

Arden, DE

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

US Navy

Information Technology Professional

Camden, DE

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

US Navy

Information Technology Professional

Middletown, DE

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

U.S. Navy

IT Support Specialist

Millsboro, DE

  • Medical

  • Dental

  • Vision

  • Retirement

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

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Showing results 21-40

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Epic Help Desk Analyst information

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Delaware?

For Epic Help Desk Analyst jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk Analyst jobs in Delaware look for?

The top searched job categories for Epic Help Desk Analyst jobs in Delaware are:

What cities in Delaware are hiring for Epic Help Desk Analyst jobs?

Cities in Delaware with the most Epic Help Desk Analyst job openings:

Epic Help Desk Analyst jobs near you
Infographic showing various Epic Help Desk Analyst job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Business Analysis at Delaware, DE W2 Only

BI-Commercial

Delaware City, DE • On-site

Contractor

Re-posted 2 days ago

Job description

Role: Business Analysis

Location: Delaware, DE

Experience: 8+ Years      

"As a Sr business analyst associate, you’re directly responsible for the delivery of features and capabilities of the teams, as prioritized by the product team, triad and cabinet into production, and in accordance with predicted timelines in order to meet customer expectations.

 Specific responsibilities include:

•            Research and analysis of existing capabilities in order to appropriately leverage or supplement them with new requirements.

•            Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards

•            Establish understanding of customer needs in order to adequately define and prioritize requirements.

•            Partner to ensure requirements meet legal, control and risk standards

•            Collaborate with UI/UX design partners to ideate on user experience, create conversational flow diagrams and user interface specifications

•            Componentize initiatives into executable Epics that will deliver business value to a customer within one release

•            Define and write Stories for collaboration with tech partners that will deliver against requirements within one sprint. 

Drive timely delivery of owning initiatives through the following:

•            Collaboration and awareness of established target dates for customer readiness of initiative

•            Ensure grooming of Epics and Stories are completed timely in order to meet sprint goals and release goals. 

•            Participate in technical desk checks with software developer and QA partners in order to iterate on requirements and acceptance criteria, leading to defect mitigation and efficiency of requirements delivery.

•            Complete UAT testing goals and timelines in accordance with release timelines.

•            Be accountable for defect resolution through prioritization and defining criticality using analytic metrics and severity guidelines, ensuring timely resolution or risk acceptance while mitigating customer impact. 

•            Manage requirements associated to customer rollout approach of new capabilities. 

Own the customer experience of implemented features and capabilities:

•            Ensure feature/capability is properly validated at time of release

•            Participate in monthly control checks ensuring continued feature/capability accuracy either through automation or manual checks

•            Escalate and prioritize any production defects in accordance with the level of severity and criticality of the defect, including participation and oversight of production triage, mitigation and remediation. 

 •            Daily Standup with Scrum Team

•            Desk Check Review

•            PO Sign-offs

•            Defect Review sessions

•            Backlog refinement / Epic refinement sessions / Story refinement sessions

•            Sprint Reviews