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Epic Go Live Support Jobs in Ohio (NOW HIRING)

MPDV Mikrolab GmbH

* Verantwortlich für die Einführung und das Go-Live unserer Softwarelösungen * Schulung von ... Fachliche Unterstützung des Projektmanagers in allen Projektphasen * Schnittstelle für anfallende ...

Zenith services

OH

Serve as the primary functional lead for customer service solution design, build, testing, deployment, and post-go-live support. Work directly with utility business stakeholders and client leadership ...

TEKsystems

Epic Tdr Analyst

Cleveland, OH · On-site

$25 - $30/hr

We are seeking a detail-oriented Epic Technical Dress Rehearsal (TDR) Analyst to support technology readiness activities ahead of a major system go-live. In this fully onsite role, you will execute ...

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How much do epic go live support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for epic go live support in Ohio is $15.48, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $16.68 per hour, depending on experience, location, and employer.

What is an Epic Go Live Support?

An Epic Go Live Support job involves assisting healthcare staff during the implementation of a new Epic electronic health record (EHR) system. Support personnel help end-users navigate workflows, troubleshoot issues, and ensure a smooth transition to the new system. They provide at-the-elbow support, answer questions, and escalate technical problems as needed. This role requires strong communication skills, familiarity with Epic software, and the ability to work in fast-paced clinical environments.

What does an Epic Go Live Support do?

During a Go Live event, Epic Go Live Support staff are often on-site or virtually accessible, assisting end users like nurses, physicians, and administrative personnel as they begin using the new or updated Epic system. Days are fast-paced and involve troubleshooting issues, answering user questions, offering one-on-one or group guidance, and tracking common problems for escalation. Teamwork is essential since you'll collaborate closely with other support staff, IT teams, and possibly Epic representatives to ensure a seamless transition. This hands-on role offers valuable exposure to clinical workflows, healthcare technology, and opportunities to build relationships across multiple departments.

What skills and qualifications are needed for Epic Go Live Support?

To thrive as an Epic Go Live Support professional, you need expertise in healthcare workflows, a solid understanding of the Epic EHR system, and preferably experience with clinical or technical support roles. Familiarity with Epic applications, user provisioning, and certification (such as Epic Credentialed Trainer or Analyst) is highly valuable. Excellent communication, problem-solving abilities, and patience help you provide effective guidance and reassurance to end users during high-pressure Go Live events. These skills ensure smooth system adoption, quick issue resolution, and minimal disruption to critical healthcare operations.

What are the most commonly searched types of Epic Go Live Support jobs in Ohio?

The most popular types of Epic Go Live Support jobs in Ohio are:

What are popular job titles related to Epic Go Live Support jobs in Ohio?

For Epic Go Live Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Epic Go Live Support jobs in Ohio look for?

The top searched job categories for Epic Go Live Support jobs in Ohio are:

What cities in Ohio are hiring for Epic Go Live Support jobs?

Cities in Ohio with the most Epic Go Live Support job openings:

Epic Go Live Support jobs near you
Infographic showing various Epic Go Live Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $32,201 per year, or $15.5 per hour.

Epic Revenue Cycle & Systems Analyst

Jobtailor

Moraine, OH • On-site

$90 - $130/hr

Other

Posted 3 days ago

New

Job description

  • Serve as the primary point of contact for Revenue Cycle Epic-related issues, enhancements, and improvement opportunities
  • Submit and manage Epic support tickets and enhancement requests with the Digital Health & Technology team
  • Track request progress and communicate updates to stakeholders
  • Collaborate with operational leaders and end-users to identify workflow gaps and recommend Epic solutions
  • Lead or support Epic configuration, testing, validation, and go-live implementation projects
  • Monitor and analyze system performance and data trends
  • Assess the impact of Epic upgrades, new functionality, and best practices on Revenue Cycle operations
  • Participate in Epic governance and change-control processes
  • Develop and maintain workflow, configuration, and enhancement documentation
  • Provide education or training on system changes and new functionality
  • Partner with IT, compliance, finance, clinical teams, and other stakeholders
  • Participate in special projects, committees, and cross-functional workgroups
  • Assist with new Epic modules, third-party tools, and system integrations
  • Provide reports, data extracts, and system analysis for audits, leadership requests, and operational reviews
  • Support strategic planning, downtime and recovery processes, and collaboration with training or quality teams
Requirements
  • 3-5 years of job-related experience
  • Experience with Epic systems required
  • Bachelor's degree in Business, Healthcare Administration, Information Systems, or a related field required
  • Epic certification(s) in relevant modules such as Resolute HB/PB, Cadence, or Prelude preferred
  • Prior experience submitting and managing system support tickets or project requests in a healthcare setting preferred
  • Strong understanding of healthcare billing, registration, scheduling, and denial management workflows
  • Proficiency with Epic revenue cycle modules and system navigation
  • Strong problem-solving, analytical, and organizational skills
  • Strong interpersonal communication and stakeholder management abilities
  • Ability to work independently, manage multiple priorities, and drive projects to completion
  • Knowledge of change control and system governance processes is a plus
Core Competencies

Demonstrates expertise in Epic systems, including configuration, testing, and implementation within the Revenue Cycle. Strong analytical and problem-solving skills are essential for optimizing workflows and managing system performance.

Highest-signal resume keywords
  • Epic Systems Experience
  • Epic Certification
  • Healthcare Billing Workflows
  • System Support Ticket Management
  • Analytical Skills
ATS Optimization KeywordsHard Skills
  • Epic Configuration
  • Epic Testing
  • Epic Validation
  • Data Analysis
  • Workflow Documentation
  • System Integration
  • Revenue Cycle Management
  • Change Control Processes
  • System Navigation
  • Project Management
Soft Skills
  • Interpersonal Communication
  • Stakeholder Management
  • Organizational Skills
  • Problem-Solving
  • Independent Work
Certifications & Qualifications
  • Epic Certification in Resolute HB/PB
  • Epic Certification in Cadence
  • Epic Certification in Prelude
Industry Keywords
  • Revenue Cycle
  • Healthcare Administration
  • System Governance
  • Denial Management
  • Operational Reviews
Tools & Technologies
  • Epic Systems
  • Digital Health & Technology Tools
  • Third-Party Tools
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