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Remote Epic Go Live Support Jobs in Ohio (NOW HIRING)

Deloitte

Epic Research & Genomics Analyst

Dayton, OH · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... Work command center shifts to investigate during go-live, document, and resolve break-fix tickets.

Deloitte

Epic Research & Genomics Analyst

Cleveland, OH · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... Work command center shifts to investigate during go-live, document, and resolve break-fix tickets.

Deloitte

Epic Research & Genomics Analyst

Columbus, OH · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... Work command center shifts to investigate during go-live, document, and resolve break-fix tickets.

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Remote Epic Go Live Support information

What is remote Epic Go Live Support?

Remote Epic Go Live Support refers to providing virtual assistance to healthcare organizations during the rollout of Epic electronic health record (EHR) systems. Professionals in this role help clinical and administrative staff navigate the new software, troubleshoot issues, and answer questions in real-time, all from a remote location. This type of support ensures a smoother transition during the critical go-live phase, minimizing disruptions to patient care and daily operations. Remote support is often delivered via phone, chat, or video conferencing, and can be more cost-effective and flexible compared to on-site support.

What are common challenges faced by remote Epic Go Live Support professionals during a project launch?

Remote Epic Go Live Support professionals often encounter challenges such as quickly adapting to different healthcare organizations’ workflows, troubleshooting unexpected technical issues in real-time, and ensuring clear communication with onsite staff. Since support is provided remotely, building trust and rapport with end-users can require extra effort, and efficiently resolving issues without physical presence demands strong problem-solving skills. Additionally, professionals must be prepared to manage high volumes of support requests during peak go-live periods, which can be fast-paced and require excellent time management.

What is the difference between Remote Epic Go Live Support vs Remote Epic Implementation Specialist?

AspectRemote Epic Go Live SupportRemote Epic Implementation Specialist
CertificationsEpic certifications, such as Epic Certified SpecialistEpic certifications, including Epic Certified Specialist
Work EnvironmentSupport during go-live, troubleshooting, and issue resolutionEnd-to-end implementation, system setup, and configuration
Employer & Industry UsageHospitals and healthcare organizations during system deploymentHealthcare IT firms and hospitals during project rollout
Search & Comparison IntentFocus on support roles during go-liveFocus on project implementation and setup

Remote Epic Go Live Support primarily involves providing technical assistance and troubleshooting during the hospital's system go-live phase. In contrast, Remote Epic Implementation Specialists handle the entire setup, configuration, and deployment of Epic systems. While both roles require Epic certifications and work within healthcare IT, support roles focus on resolving issues post-implementation, whereas specialists are involved in the initial setup and customization.

What skills and qualifications are needed for remote Epic Go Live Support?

Success as a Remote Epic Go Live Support specialist requires in-depth knowledge of Epic EHR systems, experience in healthcare IT, and often certification such as Epic Credentialed Trainer or Epic Certified Analyst. Familiarity with remote support tools, ticketing systems, and strong technical troubleshooting skills are essential. Outstanding communication, patience, and problem-solving abilities help guide end users and resolve issues efficiently from a distance. These skills ensure a smooth go-live process, minimize disruptions for healthcare providers, and support the effective adoption of new technology.
What are popular job titles related to Remote Epic Go Live Support jobs in Ohio? For Remote Epic Go Live Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Epic Go Live Support jobs in Ohio look for? The top searched job categories for Remote Epic Go Live Support jobs in Ohio are:
What cities in Ohio are hiring for Remote Epic Go Live Support jobs? Cities in Ohio with the most Remote Epic Go Live Support job openings:
Remote Epic Go Live Support jobs near you

Epic Ambulatory Analyst - Certification Required - Remote CONUS

MSCCN

Cincinnati, OH • On-site, Remote

$60K - $84K/yr

Full-time

Posted 23 days ago

Job description


ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles.
The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.
If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
This is a Full Time, remote, Epic Clinical Applications Analyst - Ambulatory role.
What You'll Do
Plans, design, implement, maintain, and provide ongoing optimization and support for clinical application software.
Consults with users to identify current operating procedures and to clarify program / application needs and objectives.
Performs workflow assessments, capture business needs, and analyze internal systems to determine functional requirements for optimal utilization of clinical applications.
Works within cross-functional team and with end-users to achieve application integration to meet clinical needs.
Performs builds, upgrades, and system enhancements as needed.
Supports applications throughout all phases of implementation.
Delivers post-implementation support, troubleshooting, and maintenance.
May be expected to write documentation to describe program design, settings and configurations, options, decisions, logic, and corrections.
May require other duties as assigned.
#LI-Remote
Additional Qualifications/Responsibilities
Bachelor's degree preferred, or equivalent experience.
Epic certification in Ambulatory required.
Requires 3 to 7 years of related experience.
Possess in-depth clinical application knowledge and experience.
Positive attitude, detail oriented, self-motivated, critical thinker
Ability to troubleshoot basic application issues and provide solutions from an existing knowledge base
Basic presentation skills
Ability to interact and develop relationships with intra-departmental teams
Effectively communicate in both oral and written form to a widely diverse audience
Requires basic understanding of healthcare terminology, clinical application configuration and/or workflows and related technologies
Requires basic skills using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Ability to complete work assignments in a timely manner as assigned by supervisor
Excellent customer service skills
Ability to multi-task effectively in a rapidly changing environment
Premise provides its reasonable and genuinely expected range of compensation for this job of $60,000.00 - $84,000.00 annually. A number of factors will influence the rate offered for this position, including your experience, qualifications, geographic location, and other factors.

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