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Entrylevel Help Desk Analyst Jobs in Riverside, CA

GDR Group

Support Services Deskside Technician

Irvine, CA · On-site

$21 - $25/hr

... Desk. This is an entry-level role with training and mentoring provided. If you enjoy learning, taking on new challenges, and helping individuals with technology, this may be the role for you. This ...

GDR Group

Support Services Deskside Technician

Irvine, CA · On-site

$21 - $25/hr

... Desk. This is an entry-level role with training and mentoring provided. If you enjoy learning, taking on new challenges, and helping individuals with technology, this may be the role for you. This ...

Pomeroy

Deskside Technician II

Irvine, CA · On-site

$21.50 - $27.50/hr

Responds to help desk tickets and escalations * Required to meet the monthly metric standard for ... analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and ...

New

TaxRise

IT Support Specialist

Irvine, CA

$28 - $30/hr

Help drive the strategy and roadmaps for support services, service desk, and desktop support ... Strong organizational, analytical, and problem-solving skills. * Possess excellent verbal and ...

New

Kura Sushi

Corporate

Irvine, CA · Hybrid

$18 - $30/hr

The IT Help Desk Technician Level 2 is responsible for providing more advanced technical support to ... analytical skills, with a demonstrated ability to resolve complex technical issues. Excellent ...

Pomeroy Technologies

Deskside Technician II

Irvine, CA · On-site

$21.50 - $27.50/hr

Responds to help desk tickets and escalations * Required to meet the monthly metric standard for ... analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and ...

New

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Riverside, CA

Entrylevel Help Desk Analyst information

See Riverside, CA salary details

$15

$25

$37

How much do entrylevel help desk analyst jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for entrylevel help desk analyst in Riverside, CA is $25.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.08 per hour, depending on experience, location, and employer.

Is a help desk analyst an entry-level job?

Yes, a help desk analyst is typically an entry-level position that requires basic technical knowledge, good communication skills, and familiarity with common troubleshooting tools. Many employers offer on-the-job training and look for candidates with relevant certifications or a basic understanding of computer systems and networks.

What job makes $10,000 a month without a degree?

An entry-level Help Desk Analyst typically does not earn $10,000 a month without additional experience or certifications. High-paying roles that can reach this level often require specialized skills, certifications, or experience in fields like sales, real estate, or entrepreneurship. Most IT support roles start with lower salaries, but advanced positions or freelance consulting can offer higher income over time.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk analysts. These roles still require human skills like customer service, problem-solving, and technical knowledge to handle complex issues and provide personalized support. AI tools serve as assistants to help desk staff, enhancing efficiency rather than replacing the entire role.

Can you get a helpdesk job with no experience?

Entry-level help desk analyst positions often do not require prior experience, but candidates typically need basic knowledge of computer hardware, software, and troubleshooting skills. Certifications like CompTIA A+ can improve chances, and employers may provide on-the-job training for new hires.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Riverside, CA? For Entrylevel Help Desk Analyst jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Riverside, CA look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Entrylevel Help Desk Analyst jobs? Cities near Riverside, CA with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you
Infographic showing various Entrylevel Help Desk Analyst job openings in Riverside, CA as of June 2026, with employment types broken down into 2% As Needed, 84% Part Time, and 14% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $52,274 per year, or $25.1 per hour.
Support Services Deskside Technician

Support Services Deskside Technician

GDR Group

Irvine, CA • On-site

$21 - $25/hr

Full-time

Posted 5 days ago

Job description

Job Type
Full-time
Description
GDR Group is a team of passionate, tech-savvy people who love helping businesses grow. We live by our core values of Integrity, Communication, Caring and Compassion, and Passion for Excellence to help us make every partnership as smooth and successful as possible.
We are currently looking for an enthusiastic, customer-focused, and tech-savvy team member to join our Service Desk. This is an entry-level role with training and mentoring provided. If you enjoy learning, taking on new challenges, and helping individuals with technology, this may be the role for you.
This position may be assigned to a hybrid schedule that includes up to two (2) days per week onsite at a client location providing deskside support and up to three (3) days per week in the Irvine office providing phone/remote support across our clients. Work location and schedule may vary based on client and business needs.
Essential Duties and Responsibilities
Provide and maintain excellent customer service through providing positive support experience.
Provide Level 1 support for operating systems, business applications, hardware, and basic networking.
Assist with onsite deskside support tasks as assigned, including workstation setups, basic hardware swaps (keyboards, mice, docks, monitors), printer troubleshooting, and conference room/AV basic support.
Own assigned tickets by documenting troubleshooting steps, entering time, and providing timely status updates in alignment with established service objectives (SLOs).
Collaborate with IT Service Coordinator on scheduling and escalations.
Communicate progress on incidents and requests by providing timely updates or changes to both client contact and internal teams.
Enter all work performed into Autotask (PSA) ticketing system.
Ability to work in a team and communicate effectively.
Follow troubleshooting runbooks and escalate incidents or requests when additional support is needed or when resolution is not achievable within required timeframes.
Competent in communicating technical information to technical as well as non-technical end users.
Business Awareness: learn each client's environment and how IT supports their day-to-day operations.
Collaborate with the team to identify recurring issues and opportunities to improve documentation and support processes.
Familiarity with ITSM / ticketing system terminology and concepts.
Participate in On-Call shift rotation.
Knowledge, Skills, and Abilities:
Familiarity with supporting and troubleshooting Windows and Apple computer systems, iOS and Android mobile platforms, and current versions of Microsoft 365 (Office, Outlook, Teams).
Familiarity with troubleshooting peripherals such as multi-function printers, scanners, and webcams.
Basic understanding of user account administration (user accounts and security groups) in Active Directory and/or Azure AD.
Exposure to device management concepts and tools (e.g., Intune) is a plus.
Comfortable learning and supporting common business applications such as Microsoft Office, QuickBooks, and Sage.
Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and Wi-Fi.
Familiarity with virtualization concepts (e.g., VMware, Hyper-V) is a plus.
Requirements
Credentials and Experience:
CompTIA A+, Network+, or Microsoft Certification preferred.
0-1 years of help desk, deskside, or customer service experience (internship, part-time, or school experience acceptable).
Exposure to supporting users in a professional/business environment is preferred.
Salary Description
$21.00 - $25.00 Per Hour

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