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Entrylevel Help Desk Analyst Jobs in Riverside, CA

ICONMA

IT Specialist

Irvine, CA · On-site

... analyze support requests and prioritize them based on impact • The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc ...

HUB

ARC Service Analyst

Riverside, CA

$25 - $37/hr

ARC is the Accounting Help Desk for the Hub Financial Center (HFC), the centralized accounting team ... Strong analytical skills and enjoy research Possess a good eye for detail Are able to work ...

LayerCake

Dedicated Support Analyst II

Anaheim, CA · On-site

Dedicated Support Analyst II Location: Anaheim, CA Travel Requirement: Approximately 50-80 ... , help desk, or technical service delivery * Working knowledge of: * Windows and macOS ...

Boot Barn

Systems Support Analyst

Irvine, CA · On-site

$23 - $25/hr

SYSTEMS SUPPORT ANALYST REPORTS TO: IT MANAGER STATUS: NON-EXEMPT Summary Boot Barn is where ... Help Desk/System Administration experience in a corporate environment; retail highly preferred.

Boot Barn

Systems Support Analyst

Irvine, CA

$23 - $25/hr

SYSTEMS SUPPORT ANALYST REPORTS TO: IT MANAGER STATUS: NON-EXEMPT Summary Boot Barn is where ... Help Desk/System Administration experience in a corporate environment; retail highly preferred.

GDR Group

Support Services Deskside Technician

Irvine, CA · On-site

$25 - $30/hr

... Desk. This is an entry-level role with training and mentoring provided. If you enjoy learning, taking on new challenges, and helping individuals with technology, this may be the role for you. Work ...

GDR

Support Services Deskside Technician

Irvine, CA · On-site

$25 - $30/hr

... Desk. This is an entry-level role with training and mentoring provided. If you enjoy learning, taking on new challenges, and helping individuals with technology, this may be the role for you. Work ...

GDR Group

Support Services Deskside Technician

Irvine, CA · On-site

$25 - $30/hr

... Desk. This is an entry-level role with training and mentoring provided. If you enjoy learning, taking on new challenges, and helping individuals with technology, this may be the role for you. Work ...

GDR Group

Support Services Deskside Technician

Irvine, CA · On-site

$25 - $30/hr

... Desk. This is an entry-level role with training and mentoring provided. If you enjoy learning, taking on new challenges, and helping individuals with technology, this may be the role for you. Work ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Riverside, CA

Entrylevel Help Desk Analyst information

See Riverside, CA salary details

$15

$25

$37

How much do entrylevel help desk analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for entrylevel help desk analyst in Riverside, CA is $25.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.08 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

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For Entrylevel Help Desk Analyst jobs in Riverside, CA, the most frequently searched job titles are:

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Entrylevel Help Desk Analyst jobs near you

Product Operations Associate, Tier 1

Anduril Industries

Santa Ana, CA

Full-time

Re-posted 27 days ago

Anduril rating

9.1

Company rating: 9.1 out of 10

Anduril

Based on 17 frontline employees who took The Breakroom Quiz

7.4

Company rating compared to similar companies: 7.4 out of 10

Manufacturers average

Based on 75,873 frontline employees who took The Breakroom Quiz

Job description

ABOUT THE TEAM

The Product Operations team is responsible for maintaining the health of our deployed assets across different products and business lines. Our core functions span everything from issue intake and triage to resolution and optimization. We do this by providing a suite of capabilities including managing customer relationships, fleet observability and monitoring, and data analytics. We work within a broader sustainment ecosystem that includes many functional teams across a business line, including Program Management, Engineering, Mission Operations, and Deployments. This team is a crucial component of ensuring customer and mission success, and plays a critical role in shaping how Anduril continues to execute its mission of providing cutting-edge capabilities to the United States and its allies.

ABOUT THE JOB

We are looking for a Product Operations Associate, Tier 1 to join our Help Desk operations and support our rapidly growing team in Santa Ana, CA. In this entry-level on-site position, you will assist in supporting our customers and their fielded assets by helping to triage and resolve issues across software and hardware products. You will work closely with more experienced team members, follow established processes, and escalate complex issues as needed. This role is a great opportunity to develop your technical skills, gain hands-on experience, and contribute to a mission-critical operation.
You should have a strong interest in technology, a willingness to learn, and the ability to respond quickly and effectively to customer needs. If you are passionate about groundbreaking technology and want to be part of a team supporting national security efforts, Anduril is interested in speaking with you.

WHAT YOU'LL DO
  • Assist in the intake, triage, and resolution of Anduril's customer issues related to hardware and software products
  • Monitor and respond to support tickets in Salesforce Service Desk or similar ticketing systems
  • Follow established runbooks and processes to troubleshoot and escalate issues appropriately
  • Communicate clearly and professionally with customers and internal teams
  • Document and update knowledge base articles and standard operating procedures (SOPs) under guidance
  • Collaborate with team members to maintain operational readiness and support 24x7 shift coverage
  • Identify recurring issues and suggest opportunities for process improvements
  • Participate in training sessions and continuously develop your technical knowledge
REQUIRED QUALIFICATIONS
  • Bachelor's degree or equivalent experience in a related field, or relevant technical certifications
  • 2+ years of experience in a 24x7 technical-oriented support, help desk, or customer service environment preferred
  • A fundamental understanding of hardware, software, and networking concepts
  • Open to working within a 24x7x365 operation and support non-standard, overnight, or weekend shifts
  • Must be able to work on-site at our Santa Ana, CA location
  • Must be able to obtain and hold a U.S. Secret security clearance; prior clearances or background investigations are a plus
PREFERRED QUALIFICATIONS
  • Familiarity with ticketing systems such as Salesforce Service Desk, Jira, or ServiceNow
  • Exposure to military or government hardware and software systems is a plus
  • Strong verbal and written communication skills
  • Ability to work effectively as part of a team and execute established procedures
  • Detail-oriented with a customer-focused mindset
  • Willingness to learn and adapt in a fast-paced environmentInterest in embedded systems, sensors, robotics, or national security technology
 

Working at Anduril

About Anduril, in their own words

From Anduril

As the world enters an era of strategic competition, Anduril delivers cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the warfighter in months, not years.

What Anduril employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Anduril Industries logo

About Anduril Industries

Sourced by ZipRecruiter

Anduril Industries is a trailblazer in the technology industry based in Costa Mesa, CA, US. Founded in 2017 by Palmer Luckey, the creator of Oculus VR, the company focuses on developing innovative technology to equip and empower those in the defense sector. Its primary products include cutting-edge autonomous systems and AI software that assist in combating threats to national and global security. The mission of Anduril Industries is to integrate technology and defense by building transformative, scalable solutions that ensure a safer world.

Industry

Guided missile and space vehicle manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Costa Mesa, CA, US

Year founded

2017

Social media

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