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Entrylevel Help Desk Analyst Jobs in Austin, TX (NOW HIRING)

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The ... Problem analysis and resolutions in support of the Agency's Local Area Network (LAN), Wide Area ...

United Airlines

Service Desk Analyst

Austin, TX · On-site

$42K - $97K/yr

Join us and help the world's leading organizationsunlock the value of technology and build a more ... Answer service desk telephones * Assists the customer in resolving technical problems by providing ...

PROLIM Global Corporation

Help Desk 1

Austin, TX · On-site

$19.75 - $26.75/hr

PROLIM (www.prolim.com) is currently seeking Help Desk 1 for one of our top Client for Location ... analyzing information about the customer's issue and determination of the best way to resolve the ...

Prolim Global

Help Desk 1

Austin, TX · On-site

$19.75 - $26.75/hr

PROLIM (www.prolim.com) is currently seeking Help Desk 1 for one of our top Client for Location ... analyzing information about the customer's issue and determination of the best way to resolve the ...

Hireblazer

Help Desk /Technical Support

Austin, TX · On-site

$19.75 - $26.75/hr

Title: Help Desk /Technical Support Duration: 12+ Months Location: Austin, TX 78701. The working ... professional manner, gathering and analyzing information about the customer's issue and ...

LV Collective

Systems & Technology Analyst

Austin, TX · Remote

Manage and resolve service requests through our help desk ticketing system, meeting SLA standards ... Analyze performance trends and deliver actionable insights to operations, leasing, and leadership ...

LV Collective

Systems & Technology Analyst

Austin, TX · On-site

Manage and resolve service requests through our help desk ticketing system, meeting SLA standards ... Analyze performance trends and deliver actionable insights to operations, leasing, and leadership ...

LV Collective

Systems & Technology Analyst

Austin, TX · On-site

Manage and resolve service requests through our help desk ticketing system, meeting SLA standards ... Analyze performance trends and deliver actionable insights to operations, leasing, and leadership ...

CAPPS

TDA - IT - Helpdesk Specialist (56801)

Austin, TX · On-site

$4.3K - $4.5K/mo

Two (2) year systems administration experience in a Help Desk/Workstation Support environment. Knowledge/Skills/Abilities Knowledge of troubleshooting common enduser computer problems; Microsoft ...

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Entrylevel Help Desk Analyst information

See Austin, TX salary details

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$35

How much do entrylevel help desk analyst jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for entrylevel help desk analyst in Austin, TX is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $26.68 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

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For Entrylevel Help Desk Analyst jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Entrylevel Help Desk Analyst jobs in Austin, TX look for?

The top searched job categories for Entrylevel Help Desk Analyst jobs in Austin, TX are:

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Cities near Austin, TX with the most Entrylevel Help Desk Analyst job openings:

Entrylevel Help Desk Analyst jobs near you
Infographic showing various Entrylevel Help Desk Analyst job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $49,665 per year, or $23.9 per hour.

Help Desk

Avani Technology Solutions, Inc.

Austin, TX • On-site

$19.75 - $26.75/hr

Full-time

Re-posted 21 days ago

Job description

Position: Help Desk
Location: 4200 Smith School Road, Austin, Texas 78744
Duration: 5+ months
  • The contractor will be work in the Agency's Help Desk and receive calls for assistance relating to the utilization of computer equipment and software.
  • The contractor's responsibilities will be to provide moderately complex Level-I system support.
  • Problem analysis and resolutions in support of the Agency's Local Area Network (LAN), Wide Area Network (WAN).
  • Custom agency applications and stand-alone microcomputers;
  • Provide technical assistance in the administration of agency standard Windows operating systems, applications, software, hardware, telecommunications and networking environments;
  • Install and configure agency standard software applications;
  • Apply and configure hardware and software upgrades to agency microcomputers;
  • Log, track and resolve problem calls utilizing the Remedy help desk software package.

II. Worker Skills And Qualifications:
Minimum Requirements:
Years
Skills/Experience
2
Knowledge of microcomputer architecture and design
2
Skill in delivering excellent Level-I technical support
2
Skill in problem analysis and utilizing appropriate procedures and techniques to effect problem resolutions
2
Skill in generating detailed and accurate documentation on microcomputer hardware and software problems
2
Skill in providing quality customer service in a courteous and professional manner
2
Ability to generate detailed and accurate problem call tickets utilizing agency standard call tracking system
2
Ability to install, configure and trouble-shoot agency standard microcomputers and their related peripheral equipment
2
Experience providing phone based support in a call center or help desk environment
Preferences:
Years
Skills/Experience

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