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Entrylevel Help Desk Analyst Jobs in Kentucky (NOW HIRING)

Help Desk Analyst

Bowling Green, KY · On-site

$25 - $31/wk

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst : The requirements below are representative of the knowledge, skill, and/or ability required.

The role requires analyzing and resolving various hardware and software issues while maintaining ... Preferred : • Some college preferred. • Minimum of 1 of year previous help desk/call center ...

Help Desk Technician

KY · On-site

$17.25 - $23.25/hr

The Helpdesk Specialist provides first-level technical support to end users across multiple ... Must have excellent analytical and diagnostic skills Excellent communication and interpersonal ...

Help Desk Technician

Rush, KY · On-site

$17.25 - $23.25/hr

The Helpdesk Specialist provides first-level technical support to end users across multiple ... Must have excellent analytical and diagnostic skills Excellent communication and interpersonal ...

The IT Help Desk Technician involves providing technical assistance to users via phone, email, or ... Strong analytical skills to diagnose and resolve technical problems effectively. * Experience ...

New

The IT Help Desk Technician involves providing technical assistance to users via phone, email, or ... Strong analytical skills to diagnose and resolve technical problems effectively. * Experience ...

Description 3rd shifts- 10:30pm-7am On-site IT service desk analyst. troubleshooting internal employees with IT issues Skills Help desk, Service desk, Troubleshooting, Customer service Top Skills ...

Description 3rd shifts- 10:30pm-7am On-site IT service desk analyst. troubleshooting internal employees with IT issues Skills Help desk, Service desk, Troubleshooting, Customer service Top Skills ...

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

Helpdesk Technician I

Southgate, KY

$19 - $25.50/hr

Strong problem-solving and analytical skills. * Ability to work independently and as part of a team ... CompTIA A+, Google IT Support Professional Certificate, or similar entry-level IT certification.

New

Required Qualifications * Entry-level IT, Help Desk, Service Desk, Technical Support, or Customer Support experience. * Strong troubleshooting and problem-solving abilities. * Excellent verbal and ...

Service Desk Technician

Louisville, KY · On-site

$18 - $18.75/hr

Required Qualifications * Entry-level IT, Help Desk, Service Desk, Technical Support, or Customer Support experience. * Strong troubleshooting and problem-solving abilities. * Excellent verbal and ...

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Showing results 1-20

Entrylevel Help Desk Analyst information

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Kentucky?

For Entrylevel Help Desk Analyst jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Entrylevel Help Desk Analyst jobs in Kentucky look for?

The top searched job categories for Entrylevel Help Desk Analyst jobs in Kentucky are:

What cities in Kentucky are hiring for Entrylevel Help Desk Analyst jobs?

Cities in Kentucky with the most Entrylevel Help Desk Analyst job openings:

$19.75 - $27/hr

Full-time

Re-posted 7 days ago


American Commercial Barge Line rating

8.1

Company rating: 8.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz


Job description

Job Title: Help Desk Analyst
Company:
American Commercial Barge Line
Location:
ACBL HQ - Jeffersonville, IN
Job Type:
Full-Time; Salary
 
Ready to launch your IT career with a company that keeps America’s waterways moving? American Commercial Barge Line is seeking a Help Desk Analyst to serve as the first point of contact for Team Members across our organization, delivering exceptional technical support and resolving technology challenges with speed and professionalism. In this high-impact role, you'll troubleshoot hardware, software, and system issues, manage support tickets, and collaborate with IT experts to keep our operations running seamlessly. If you're passionate about technology, customer service, and making a difference every day, we want to hear from you!  

When you join ACBL…

American Commercial Barge Line (ACBL) is one of the largest and most diversified marine transportation companies in the U.S. Our legacy of providing the nation with the most economical, safest, and greenest mode of transportation dates all the way back to 1915, when we began moving coal on the Kentucky River.  We offer a wide range of career paths in both operations and support services. Whether you are interested in working on the river or in an office, we are always searching for the best of the best to join our ACBL team. 

What you will be doing... Your IMPACT  

Essential Duties/Functions:

  • Deliver exceptional service as the face of IT Support & initial point of contact for the ACBL’s Service Desk.
  • Provides Tier 1 end-user consulting, trouble-shooting, and problem-solving support for personal computer hardware/software supported products and network-related technologies.
  • Escalate unresolved issues to Tier II or Tier III support as needed.
  • Assist with inventory control, knowledge base articles publications, and the creation and assignment of support tickets.
  • Log all support interactions and resolutions in the ticketing system.
  • Follow-up with users to ensure issues are resolved satisfactorily.
  • Performs all other duties as assigned.

What we are looking for...    

You will need to have: 

  • High School Diploma/GED
  • Proficiency in office productivity software such as Microsoft Office 365
  • Skills in hardware and software support techniques with an understanding of desktop and laptop configurations 
  • Excellent interpersonal and communication skills
  • Ability to project a positive, professional image in all dealings with both internal and external customers
  • Excellent customer service skills
  • Be able to perform the essential functions of the job in a normal office environment or shipyard facility
  • Ability to lift 30-40 lbs
  • Work an on-call rotation every 4-5 weeks.
  • Travel as required (onboard vessels and facilities) 

Even better if you have...

  • A Bachelor's degree
  • 0-3 years of experience in the Information Systems field
  • A-Plus certification
  • Proficiency in troubleshooting Microsoft operating systems and mobile operating systems

Exempt


What American Commercial Barge Line employees say

Pay

Hours and flexibility

Workplace

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