ZipRecruiter

Log In

1

Associate Service Desk Analyst Jobs in Kentucky (NOW HIRING)

Fazoli's

Help Desk Analyst

Lexington, KY · On-site

$17.25 - $23.75/hr

... service skills including telephone responsiveness, intermediate typing and technical ... Associate degree in an IT related field such as computer information systems. · Previous work ...

Fazoli's

Help Desk Analyst

Lexington, KY · On-site

$17.25 - $23.75/hr

... service skills including telephone responsiveness, intermediate typing and technical ... Associate degree in an IT related field such as computer information systems. · Previous work ...

Trace3

Service Desk Technician (Remote)

Louisville, KY · On-site +1

$23 - $27/hr

Serve as an escalation point for Associate Service Desk Technicians when issues arise with incidents. REQUIRED SKILLS AND EXPERIENCE: * A high school diploma or GED is required. * A minimum of 2 ...

Zones

Help Desk Analyst

Bowling Green, KY · On-site

$31/hr

But when it comes to providers with innovative and differentiating end-to-end service offerings ... Associate's degree in CS, CIS or closely related field (OR) two year technical degree or equivalent ...

Zones LLC.

Help Desk Analyst

Bowling Green, KY · On-site

$25 - $31/hr

But when it comes to providers with innovative and differentiating end-to-end service offerings ... Associate's degree in CS, CIS or closely related field (OR) two year technical degree or equivalent ...

Zones LLC.

Help Desk Analyst

Bowling Green, KY · On-site

$25 - $31/wk

But when it comes to providers with innovative and differentiating end-to-end service offerings ... Associate's degree in CS, CIS or closely related field (OR) two year technical degree or equivalent ...

Packsize

Service Desk Manager

Louisville, KY · On-site

Service Desk Manager About Packsize, We are Packsize. A fast-growth multinational technology ... Ticket Analysis & Automation: Monitor support trends, identify automation opportunities, and ...

defi AUTO LLC

Client Support Desk Analyst

Frankfort, KY · On-site

$60K - $75K/yr

The Client Service Desk is the hub of the organization as we interact with multiple departments and ... Analyze, troubleshoot, and resolve complex application issues * Triage cases to isolate issues and ...

TEKsystems

Service Desk Technician

Louisville, KY

$18 - $18.75/hr

Service Desk TechnicianOverview We are seeking a Service Desk Technician to join a collaborative ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

TEKsystems

Service Desk Technician

Louisville, KY

$18 - $18.75/hr

Service Desk TechnicianOverview We are seeking a Service Desk Technician to join a collaborative ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

Owens & Minor

Sr. Pricing & Deal Desk Analyst

Frankfort, KY · On-site

$90K - $110K/yr

Owens & Minoris a global healthcare solutions company providing essential products, services and ... The Sr. Pricing & Deal Desk Analyst is a critical support role within the Deal Desk & Pricing team ...

GFI Digital

Service Desk Engineer

Louisville, KY · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ... Analyze trends in ticket data or client feedback to identify areas for technical improvement and ...

next page

Showing results 1-20

All JobsAssociate Service Desk Analyst JobsAssociate Service Desk Analyst Jobs in Kentucky

Associate Service Desk Analyst information

See Kentucky salary details

$12

$20

$31

How much do associate service desk analyst jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for associate service desk analyst in Kentucky is $20.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.37 per hour, depending on experience, location, and employer.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

What are the most commonly searched types of Service Desk Analyst jobs in Kentucky? The most popular types of Service Desk Analyst jobs in Kentucky are:
What are popular job titles related to Associate Service Desk Analyst jobs in Kentucky? For Associate Service Desk Analyst jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Associate Service Desk Analyst jobs in Kentucky look for? The top searched job categories for Associate Service Desk Analyst jobs in Kentucky are:
What cities in Kentucky are hiring for Associate Service Desk Analyst jobs? Cities in Kentucky with the most Associate Service Desk Analyst job openings:
Associate Service Desk Analyst jobs near you

Help Desk Analyst

American Commercial Barge Line LLC

Louisville, KY

$19.75 - $27/hr

Full-time

Posted 28 days ago

American Commercial Barge Line rating

8.1

Company rating: 8.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Job Title: Help Desk Analyst
Company: American Commercial Barge Line
Location: ACBL HQ - Jeffersonville, IN
Job Type: Full-Time; Salary
 
Ready to launch your IT career with a company that keeps America’s waterways moving? American Commercial Barge Line is seeking a Help Desk Analyst to serve as the first point of contact for Team Members across our organization, delivering exceptional technical support and resolving technology challenges with speed and professionalism. In this high-impact role, you'll troubleshoot hardware, software, and system issues, manage support tickets, and collaborate with IT experts to keep our operations running seamlessly. If you're passionate about technology, customer service, and making a difference every day, we want to hear from you!  

When you join ACBL…

American Commercial Barge Line (ACBL) is one of the largest and most diversified marine transportation companies in the U.S. Our legacy of providing the nation with the most economical, safest, and greenest mode of transportation dates all the way back to 1915, when we began moving coal on the Kentucky River.  We offer a wide range of career paths in both operations and support services. Whether you are interested in working on the river or in an office, we are always searching for the best of the best to join our ACBL team. 

What you will be doing... Your IMPACT  

Essential Duties/Functions:

  • Deliver exceptional service as the face of IT Support & initial point of contact for the ACBL’s Service Desk.
  • Provides Tier 1 end-user consulting, trouble-shooting, and problem-solving support for personal computer hardware/software supported products and network-related technologies.
  • Escalate unresolved issues to Tier II or Tier III support as needed.
  • Assist with inventory control, knowledge base articles publications, and the creation and assignment of support tickets.
  • Log all support interactions and resolutions in the ticketing system.
  • Follow-up with users to ensure issues are resolved satisfactorily.
  • Performs all other duties as assigned.

What we are looking for...    

You will need to have: 

  • High School Diploma/GED
  • Proficiency in office productivity software such as Microsoft Office 365
  • Skills in hardware and software support techniques with an understanding of desktop and laptop configurations 
  • Excellent interpersonal and communication skills
  • Ability to project a positive, professional image in all dealings with both internal and external customers
  • Excellent customer service skills
  • Be able to perform the essential functions of the job in a normal office environment or shipyard facility
  • Ability to lift 30-40 lbs
  • Work an on-call rotation every 4-5 weeks.
  • Travel as required (onboard vessels and facilities) 

Even better if you have...

  • A Bachelor's degree
  • 0-3 years of experience in the Information Systems field
  • A-Plus certification
  • Proficiency in troubleshooting Microsoft operating systems and mobile operating systems

Exempt

What American Commercial Barge Line employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply