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Entrylevel Help Desk Analyst Jobs in Covington, KY

JW Affinity IT

IT Service Desk Analyst

Cincinnati, OH

$16 - $17/hr

The IT Service Desk Analyst is a hands-on position responsible for working with cross-functional ... helping to make employees productive in their use of computing assets and supporting the ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We fully train our Help Desk employees on various IT devices and systems that other companies don't ... Strong analytical ability • After hours / On Call support is required Career Level Required ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We fully train our Help Desk employees on various IT devices and systems that other companies don't ... Strong analytical ability · After hours / On Call support is required Career Level Required ...

The Computer Merchant, Ltd

Help Desk Support

Cincinnati, OH · On-site

$19.50 - $26.25/hr

Helpdesk Specialist JOB LOCATION: Cincinnati, OH WAGE RANGE*: 20 - 23.00 / hour Must be W2 JOB ... Require good analytical and communication skills, sound judgment, and the ability to work ...

New

Collabera

Technical/Help Desk Support

Mason, OH

$15/hr

As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the "Best Staffing Firm to Work For" for five consecutive years since 2012. Collabera has over 40 offices ...

Encore Talent Solutions

IT ServiceDesk Agent

Cincinnati, OH · On-site

$16.25 - $21/hr

We are seeking a customer-focused IT Service Desk Agent / Analyst to provide front-line technical ... Previous experience in a customer service, help desk, service desk, or technical support ...

GoGoMeds

Helpdesk Technician I

Southgate, KY

$19 - $25.50/hr

Strong problem-solving and analytical skills. * Ability to work independently and as part of a team ... CompTIA A+, Google IT Support Professional Certificate, or similar entry-level IT certification.

New

CareStar, Inc.

Business Analyst

Cincinnati, OH · On-site

Performs as a resource for Help Desk requests. * Assists with reporting and analytics. Minimum Qualifications * Bachelor's Degree (Computer Science, Computer Engineering, Information Technology, or ...

Ingenovishealth

Service Desk Specialist

Cincinnati, OH · On-site

In addition, the Service Desk Specialist I will be responsible for helping to manage the current ... Experienced in performing on-site analysis, diagnosis, and resolution of complex desktop computer ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Covington, KY

Entrylevel Help Desk Analyst information

See Covington, KY salary details

$13

$23

$34

How much do entrylevel help desk analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for entrylevel help desk analyst in Covington, KY is $23.38, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $26.15 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Covington, KY?

For Entrylevel Help Desk Analyst jobs in Covington, KY, the most frequently searched job titles are:

What cities near Covington, KY are hiring for Entrylevel Help Desk Analyst jobs?

Cities near Covington, KY with the most Entrylevel Help Desk Analyst job openings:

Entrylevel Help Desk Analyst jobs near you
Infographic showing various Entrylevel Help Desk Analyst job openings in Covington, KY as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,634 per year, or $23.4 per hour.

IT Service Desk Analyst

JW Affinity IT

Cincinnati, OH

$16 - $17/hr

Full-time

Posted 26 days ago

Job description

This is a remote position.

We are seeking an IT Service Desk Analyst to join our team! The IT Service Desk Analyst is a hands-on position responsible for working with cross-functional groups within the organization to support client computing, printing and telecommunications needs.


Strong customer focus, attention to qualitative delivered services, prioritization, and effective communication are essential to the success of this position.


The Information Technology (IT) Service Desk Analyst is specifically responsible for working with the IT Infrastructure Manager to ensure that IT Service Desk services are supporting the commercialization of the business, helping to make employees productive in their use of computing assets and supporting the IT applications team.


Core Job Responsibilities:

  • Primary support responsibility for timely and planned response for first-level IT Service Desk tickets
  • Perform technical troubleshooting and problem resolution involving
    • Client computing hardware (Dell & Apple)
    • Client computing operating systems (Microsoft Windows and Mac OS X)
    • User and password management
    • Security access rights
    • Client computing applications (including Microsoft Office)
    • Printing management
    • Telephony, including phone setup and voicemail

Additional Responsibilities:

  • Imaging of new and repurposed client computing equipment
  • Manage cloud-based infrastructure solutions including email, spam management, audio/web conferencing, and file sharing
  • Coordinating equipment purchase, repairs and returns with vendors
  • Assisting IT Infrastructure Manager with design, deployment and post-production support of IT infrastructure investments
  • Provide status updates, work plans, written documentation, test plans, business continuity plans and training for administered systems

Tasks


You will be responsible for helping customers by providing product and service information and resolving technical issues.

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Relies on extensive knowledge and professional discretion to achieve goals.

Qualifications:

  • Previous experience in IT Service Desk
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Significant ingenuity and flexibility is expected.
  • Fluent in Spanish (Preferred)
  • BMC Footprints Ticketing System experience or knowledge