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Entrylevel Help Desk Analyst Jobs in Arizona (NOW HIRING)

Mattamy Homes

Service Desk Analyst

Scottsdale, AZ · On-site

$20.75 - $28.25/hr

The Service Desk Analyst is familiar with queue management techniques to ensure prompt and ... If you're the right candidate, we'll help you learn and grow. Who we are Mattamy Asset Management ...

Mattamy Homes

Service Desk Analyst

Scottsdale, AZ · On-site

$20.75 - $28.25/hr

The Service Desk Analyst is familiar with queue management techniques to ensure prompt and ... If you're the right candidate, we'll help you learn and grow. Who we are Mattamy Asset Management ...

TEKsystems

Help Desk Manager

Phoenix, AZ

$48 - $58/hr

Follow standard help desk procedures. Follow up with customers and users to ensure complete ... Entry Level Job Type & Location This is a Permanent position based out of Phoenix, AZ. Pay and ...

New

TEKsystems

Help Desk Manager

Phoenix, AZ

$48 - $58/hr

Follow standard help desk procedures. Follow up with customers and users to ensure complete ... Entry Level Job Type & Location This is a Permanent position based out of Phoenix, AZ. Pay and ...

Sunrise Systems, Inc.

Level 1 Service Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Level 1 Service Desk Analyst Phoenix, AZ 85086 Onsite 1 Years from projected start date Position Description: Service Desk Analysts assigned to the Service Desk team are responsible for the day to ...

Amphenol Borisch Technologies

Help Desk Technician

Mesa, AZ · On-site

$19.75 - $26.75/hr

We are recruiting for a Help Desk Technician to maintain and monitor end-user workstations and ... Strong problem solving/analytical skills. * Exceptional customer service skills. * Strong verbal ...

CALIBRE

Help Desk Technician

Fort Huachuca, AZ · On-site

$40K - $50K/yr

We are seeking a remote Help Desk Specialist to support our client out of Arizona. This position is ... The role will serve as the initial point of contact and will gather and analyze information about ...

IDEALFORCE LLC

Service Desk Analyst (40340)

Phoenix, AZ

$20.25 - $27.75/hr

Company Description IDEALFORCE has a CONTRACT position available immediately for a Service Desk Analyst to join our customer in Phoenix, AZ . This is an ONSITE position and require in person ...

Kestra Holdings

Senior Help Desk Engineer

Tempe, AZ · On-site

As the Help Desk IT Support Engineer, you will report to manager of the Help Desk. You will provide ... Conduct root cause analysis for recurring incidents and identify opportunities to reduce repeat ...

IDEALFORCE LLC

Help Desk ITS III(35398)

Phoenix, AZ

$20.25 - $27.75/hr

Prepares statistical reports on help desk utilization; Develops and executes test plans (scripts ... Preparing, analyzing and reconciling reports Proficient with Excel, Word, and Access Researching ...

IDEALFORCE LLC

Service Desk Analyst (41908)

Phoenix, AZ

$20.25 - $27.75/hr

Company Description IDEALFORCE has a part time CONTRACT position available immediately for a Service Desk Analyst to join our customer in Phoenix AZ. This is an ONSITE position. Please find below ...

IDEALFORCE LLC

Service Desk Analyst (38725)

Phoenix, AZ

$20.25 - $27.75/hr

Company Description IDEALFORCE has a CONTRACT position available immediately for Service Desk Analyst to join our customer in Phoenix, AZ. This is an ONSITE position. Please find below additional ...

IDEALFORCE LLC

Service Desk Analyst (40896)

Phoenix, AZ

$20.25 - $27.75/hr

Company Description IDEALFORCE has a Contract position available immediately for a Service Desk Analyst to join our customer in Phoenix Arizona. This is an ONSITE position. Contract is expected to go ...

IDEALFORCE LLC

Service Desk Analyst (38684)

Phoenix, AZ

$20.25 - $27.75/hr

Company Description IDEALFORCE has a CONTRACT position available immediately for Service Desk Analyst to join our customer in Phoenix, AZ. This is an ONSITE position. Please find below additional ...

TEKsystems

L1 Help Desk Support

Sierra Vista, AZ

$27.53/hr

Description Our team is seeking a qualified help desk Support technicians to support one of the ... Experience Level Entry Level Job Type & Location This is a Contract position based out of Sierra ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Arizona

Entrylevel Help Desk Analyst information

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Arizona?

For Entrylevel Help Desk Analyst jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Entrylevel Help Desk Analyst jobs in Arizona look for?

The top searched job categories for Entrylevel Help Desk Analyst jobs in Arizona are:

What cities in Arizona are hiring for Entrylevel Help Desk Analyst jobs?

Cities in Arizona with the most Entrylevel Help Desk Analyst job openings:

Entrylevel Help Desk Analyst jobs near you
Infographic showing various Entrylevel Help Desk Analyst job openings in Arizona as of June 2026, with employment types broken down into 9% As Needed, 6% Full Time, 5% Part Time, 77% Contract, and 3% Nights. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution.

Service Desk Analyst

Mattamy Homes

Scottsdale, AZ • On-site

$20.75 - $28.25/hr

Full-time

Re-posted 10 days ago

Job description

Location:
Phoenix, Arizona (5 days/week in office)
Company:
Mattamy Asset Management
Department:
IT Enterprise Services, Mattamy Asset Management
Employment Type:
Full-Time
Reports to:
Manager, Service Desk
At Mattamy Asset Management (MAM), everyone has an important role to play in our shared success. Developing thoughtfully planned communities is complex work and our diverse teams come together to deliver on that mission in every aspect. We are thoughtful planners, precise project managers and practiced subject matter experts. And in each area of our evolving business, we are trusted to drive results. Here, your opinion will be invited, and your contributions will count. You'll be surrounded by caring people who encourage you to be exactly who you are. You'll grow in your area of expertise, learning alongside committed colleagues. With a relentless focus on industry leadership and a deep commitment to sustainability, we've got big plans for the future - and for you.
Learn more about what makes working at Mattamy special and our award-winning culture.
What we offer
Reporting to the IT Manager, Service Desk. The Service Desk Analyst is the primary point of contact for end-users with IT-related queries. As such, this role leads the day-to-day fulfillment of user assistance requests, investigating incidents, providing troubleshooting expertise and resolving situations as they arise.
The Service Desk Analyst is familiar with queue management techniques to ensure prompt and efficient service and can manage access control to remote systems. This role liaises with the appropriate support teams and third parties for escalation.
What you'll do
  • Provide exemplary end-user support and service in all situations
  • Provide a prompt response to user requests for information and assist in application system problem resolution
  • Provide direct technical support to end-users to troubleshoot problems in an efficient and effective manner
  • Keep the end-user informed of progress and advise on workarounds
  • Monitor and report on service levels to ensure alignment with targets
  • Log all incoming calls in an Incident Management tool and resolve and / or escalate calls as required
  • Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management
  • Ensure that knowledge entries in the support knowledge base are up-to-date and consistent
  • Perform access control activities such as active directory accounts, local user privileges, etc.
  • Prioritize and allocate incidents and provide on calls support as required.
  • Be adequately informed on the IT operating environment (hardware and software) as it relates to overall IT service delivery.
  • Collaborate with other IT Service Delivery Leads for activities such as incident management, problem management and root cause analysis.
  • Coordinate with relevant IT Service Delivery leads to resolve after-hours incidents

What you bring
  • College diploma or university degree in business or information systems
  • Minimum of 1-2 years' related experience
  • Must be available to work shifts from 9:30 AM MST to 5:30 PM MST during Daylight Saving Time (March to November) and 8:00 AM MST to 5:00 PM MST outside of Daylight Saving Time (November to March).
  • Must be able to travel to Canada for Team Meetings two times per year
  • Experience providing direct technical support to end users via telephone or e-mail to troubleshoot problems in an efficient and effective manner
  • Experience logging incoming calls in an Incident Management tool and resolving and / or escalating calls.
  • Experience in prioritizing and allocating incidents and queue management.
  • Experience in access control activities such as active directory accounts, local user privileges, etc. an asset
  • Strong communication skills - both written and verbal
  • Effective negotiation skills, able to use tact and diplomacy when dealing with various users and customers
  • Able to multi-task and prioritize appropriately in a fast paced environment
  • Experience using Microsoft Office.

Bonus points
  • A+ Certification
  • ITIL Foundations Certification
  • Familiarity with and demonstrated understanding of enterprise's business and IT operating environment an asset.

We encourage applicants who meet most of the role requirements to hit that submit button and apply! It's okay if you don't have 100% of the requirements. If you're the right candidate, we'll help you learn and grow.
Who we are
Mattamy Asset Management (MAM) is the parent company of Mattamy Homes Canada and Mattamy Homes U.S., which together make up the largest family-owned homebuilding platform in North America.
Be yourself. We want it that way.
At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.
Mattamy Asset Management is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.
Qualified applicants will be contacted directly by the Talent Acquisition team.

Apply