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Entry Level Zendesk Chat Support Jobs (NOW HIRING)

acv

Enterprise Support & Solutions Admin II

Dallas, TX · On-site

Experience supporting remote users over phone, email, chat and text * Experience supporting ... Familiarity with tools such as G-Suite, Okta, Slack, Zoom, Zendesk, PagerDuty, Jira, Mixpanel, or ...

acv

Enterprise Support & Solutions Admin II

Dallas, TX · On-site

Experience supporting remote users over phone, email, chat and text * Experience supporting ... Familiarity with tools such as G-Suite, Okta, Slack, Zoom, Zendesk, PagerDuty, Jira, Mixpanel, or ...

acv

Enterprise Support & Solutions Admin II

Dallas, TX · On-site

Experience supporting remote users over phone, email, chat and text * Experience supporting ... Familiarity with tools such as G-Suite, Okta, Slack, Zoom, Zendesk, PagerDuty, Jira, Mixpanel, or ...

Texas Sports Academy Main

IT Support Specialist

... chat, ticketing, and phone when needed. * Troubleshoot Device Issues: Diagnose and resolve laptop ... This is not an entry-level role. You can walk us through the systems you supported, the issues you ...

ACS Consultancy Services

Support Desk Analyst

Albany, NY · Remote

$21 - $28.75/hr

Provide first-level contact and support for users via phone, email, or chat. * Diagnose and resolve ... Track and manage support tickets using a ticketing system (e.g., ServiceNow, Zendesk). * Maintain ...

Coreforce

Technical Support Specialist

Atlanta, GA · Hybrid

$20 - $22/hr

Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal ... the Zendesk ticketing system. * Participate in scheduled on-call rotation to support after-hours ...

iMotions

Technical Support Specialist

Boston, MA · On-site

This is an entry-level position. The role is in-person, located in Boston, Massachusetts ... Diagnose and resolve technical issues via Zendesk, email, video calls, or remote sessions ...

UP Entertainment

Customer Support Representative

Atlanta, GA · Remote

$16.50 - $22.25/hr

... Chat, and ZenDesk Talk (phone support), ensuring timely and accurate resolutions. Strategy and Vision · Participate in daily review sessions to discuss trends with overall request volume ...

iMotions

Technical Support Specialist

Boston, MA · On-site

This is an entry-level position. The role is in-person, located in Boston, Massachusetts ... Diagnose and resolve technical issues via Zendesk, email, video calls, or remote sessions ...

UP Entertainment

Customer Support Representative

Atlanta, GA · Remote

$16.50 - $22.25/hr

... Chat, and ZenDesk Talk (phone support), ensuring timely and accurate resolutions. Strategy and Vision · Participate in daily review sessions to discuss trends with overall request volume ...

UP Entertainment

Customer Support Representative

Atlanta, GA · On-site

$15.50 - $21/hr

... Chat, and ZenDesk Talk (phone support), ensuring timely and accurate resolutions. Strategy and Vision • Participate in daily review sessions to discuss trends with overall request volume ...

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Entry Level Zendesk Chat Support information

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How much do entry level zendesk chat support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for entry level zendesk chat support in the United States is $26.64, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Zendesk Chat Support agent, and why are they important?

To thrive as an Entry Level Zendesk Chat Support agent, you need strong written communication skills, basic computer literacy, and familiarity with customer service principles, often supported by a high school diploma or equivalent. Proficiency in using Zendesk and related CRM systems is typically required, along with the ability to navigate help desk tools efficiently. Patience, problem-solving abilities, and a customer-focused attitude are essential soft skills that help agents excel in this role. These skills and qualities are crucial for resolving customer issues promptly, maintaining high satisfaction levels, and representing the company positively in a digital environment.

What is an Entry Level Zendesk Chat Support role?

An Entry Level Zendesk Chat Support role involves assisting customers via live chat using the Zendesk platform. In this position, you help answer questions, resolve issues, and provide information about products or services. As an entry-level position, no prior experience is typically required, but good communication and computer skills are important. Training is usually provided to help new hires learn how to use Zendesk and follow company procedures.

What are some common challenges faced by Entry Level Zendesk Chat Support agents and how can they be managed?

Entry Level Zendesk Chat Support agents often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly learning product details. To manage these challenges, agents benefit from thorough onboarding, utilizing internal knowledge bases, and leveraging Zendesk's built-in tools like macros for efficiency. Regular communication with team leads and participating in ongoing training sessions also help agents build confidence and improve their customer service skills.
More about Entry Level Zendesk Chat Support jobs
What cities are hiring for Entry Level Zendesk Chat Support jobs? Cities with the most Entry Level Zendesk Chat Support job openings:
What are the most commonly searched types of Zendesk Chat Support jobs? The most popular types of Zendesk Chat Support jobs are:
What states have the most Entry Level Zendesk Chat Support jobs? States with the most job openings for Entry Level Zendesk Chat Support jobs include:
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Entry Level Zendesk Chat Support jobs near you
Infographic showing various Entry Level Zendesk Chat Support job openings in the United States as of July 2026, with employment types broken down into 4% Locum Tenens, 52% Full Time, 5% Part Time, and 39% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $55,417 per year, or $26.6 per hour.
Enterprise Support & Solutions Admin II

Enterprise Support & Solutions Admin II

acv

Dallas, TX • On-site

Other

Posted 15 days ago

Job description

Who we are looking for:

 

The Enterprise Support & Solutions Administrator II supports the organization by triaging, escalating and resolving incidents and technical requests involving our internal platform, systems, and technology tools. This position plays a crucial role in ensuring user satisfaction, resolving technical issues, and contributing to the overall success of our IT support services. The Enterprise Support & Solutions Administrator II will be part of a team serving as a liaison between our internal users and the Business, Product & Engineering and Information Technology organizations.

What you will do:

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Monitor incoming Helpdesk tickets and accurately categorize and prioritize incidents
  • Provide first level, basic to intermediate technical support to users of ACV’s platforms, systems and associated technology tools; responding to support queries either in-person or remotely via phone, text message, email, chat and other remote support tools
  • Gather information to identify and assess the nature of incidents and problems
  • Record incidents in support ticketing system to maintain a log for escalation to other teams
  • Escalate complex issues to higher-level technical resources as needed
  • Develop and maintain documentation to facilitate self-service problem solving and process improvement
  • Utilize procedures and standards to ensure operational consistency on a nationwide basis and update documentation as required
  • Stay current with industry trends and emerging technologies to provide informed technical support.
  • Perform additional duties as assigned.

What you will need:

  • High School or GED - required
  • 2 - 3 year(s) Industry experience in a fast-paced, high-energy environment
  • Ability to read, write, speak and understand English.
  • Experience supporting remote users over phone, email, chat and text
  • Experience supporting enterprise systems and applications with a 24/7 user base
  • Experience using and troubleshooting both Windows and Mac operating systems
  • Experience supporting mobile iOS devices, like iPhones and iPads
  • Demonstrated customer service skills, including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
  • Ability to take ownership of user interactions and be proactive when dealing with user issues
  • Ability and desire to learn new technologies and skills
  • Ability to deal tactfully with persons in authority, co-workers, and members of the public
  • Familiarity with tools such as G-Suite, Okta, Slack, Zoom, Zendesk, PagerDuty, Jira, Mixpanel, or Instabug is a plus
  • Familiarity with ITIL standards and IT Security compliance standards and practices is a plus.

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