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Entry Level Zendesk Chat Support Jobs (NOW HIRING)

... chat and email. This role will give you the opportunity to provide tangible value and support to ... A plus if you have past experience working with Zendesk or in SAAS companies Don't meet every ...

Customer Support Agent

Jersey City, NJ · On-site

$19.50 - $26/hr

Provide responsive, professional assistance to customers through live chat, email, and phone ... Experience using customer support platforms (Zendesk, Freshdesk, Salesforce, etc.

... accurate solutions through chat, email, phone, and Podium tools • Deliver a 'human-first ... Salesforce, Twilio, Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Intercom, etc) • ...

Answer inbound contacts (phone and eventually chat/email via Zendesk/NiCE) as the single point of entry for all store support needs * Use structured intake and triage questions to correctly identify ...

Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal ... the Zendesk ticketing system. * Participate in scheduled on-call rotation to support after-hours ...

Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal ... the Zendesk ticketing system. * Participate in scheduled on-call rotation to support after-hours ...

Client Support Representative

Lindon, UT · On-site

$15 - $19.50/hr

Communicate with clients via email, chat, and phone * Ensure client satisfaction in every ... Zendesk Why join Awardco? * We have a revolutionary, client-approved product. * One of the fastest ...

Experience supporting remote users over phone, email, chat and text * Experience supporting ... Familiarity with tools such as G-Suite, Okta, Slack, Zoom, Zendesk, PagerDuty, Jira, Mixpanel, or ...

This is an entry-level position. The role is in-person, located in Boston, Massachusetts ... Diagnose and resolve technical issues via Zendesk, email, video calls, or remote sessions ...

Experience supporting remote users over phone, email, chat and text * Experience supporting ... Familiarity with tools such as G-Suite, Okta, Slack, Zoom, Zendesk, PagerDuty, Jira, Mixpanel, or ...

This is an entry-level position. The role is in-person, located in Boston, Massachusetts ... Diagnose and resolve technical issues via Zendesk, email, video calls, or remote sessions ...

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Entry Level Zendesk Chat Support information

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How much do entry level zendesk chat support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for entry level zendesk chat support in the United States is $26.64, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Zendesk Chat Support agent, and why are they important?

To thrive as an Entry Level Zendesk Chat Support agent, you need strong written communication skills, basic computer literacy, and familiarity with customer service principles, often supported by a high school diploma or equivalent. Proficiency in using Zendesk and related CRM systems is typically required, along with the ability to navigate help desk tools efficiently. Patience, problem-solving abilities, and a customer-focused attitude are essential soft skills that help agents excel in this role. These skills and qualities are crucial for resolving customer issues promptly, maintaining high satisfaction levels, and representing the company positively in a digital environment.

What is an Entry Level Zendesk Chat Support role?

An Entry Level Zendesk Chat Support role involves assisting customers via live chat using the Zendesk platform. In this position, you help answer questions, resolve issues, and provide information about products or services. As an entry-level position, no prior experience is typically required, but good communication and computer skills are important. Training is usually provided to help new hires learn how to use Zendesk and follow company procedures.

What are some common challenges faced by Entry Level Zendesk Chat Support agents and how can they be managed?

Entry Level Zendesk Chat Support agents often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly learning product details. To manage these challenges, agents benefit from thorough onboarding, utilizing internal knowledge bases, and leveraging Zendesk's built-in tools like macros for efficiency. Regular communication with team leads and participating in ongoing training sessions also help agents build confidence and improve their customer service skills.
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Customer Support Representative - Hardware Logistics & Shipping Support

Lifted, an Upwork Company™

San Francisco, CA • Remote

$20 - $25.50/hr

Full-time

Re-posted 15 days ago


Job description

Company Description

An enterprise client is seeking a freelancers to support high-volume hardware shipping and logistics inquiries. The selected candidates will assist with customer communication, internal coordination, and resolving delivery-related issues across multiple channels.

Job Description
  • Respond to customer inquiries via phone, email, and chat regarding shipping timelines and delivery status
  • Manage internal support requests from sales and operations teams
  • Communicate delays or issues clearly and professionally to both customers and stakeholders
  • Track and document interactions within CRM systems
  • Support additional operational tasks related to hardware distribution as needed
Qualifications
  • Strong written and verbal communication skills in English, with the ability to explain logistical or technical issues clearly.
  • Prior experience in customer service or support roles
  • Reliable access to a PC or Mac with strong internet connectivity (Chromebooks/iPads not supported)

Highly prefer candidates to have:

  • Familiarity with CRM platforms such as Salesforce or Zendesk
  • Experience working in logistics, shipping, or hardware-related environments
  • Ability to maintain consistent performance in a fast-paced, high-volume environment
     

Additional Information

Remote work 

Be part of a global industrial technology leader known for designing and manufacturing a vast portfolio of connectors, sensors, and electronic components.