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Entry Level Technical Support Analyst Remote Jobs in Boston, MA

UpLevel Sourcing

Epic Analyst II Radiant

Boston, MA · Remote

$80K - $100K/yr

... a fully remote Epic Radiant Analyst II role supporting one of the most mission-driven health ... actionable technical recommendations - Consulting with subject matter experts to develop ...

Growcer Inc.

Horticulture Support Manager

Boston, MA · Remote

Horticulture Support Manager Full Time, Salaried Remote, United States of America About Growcer ... technical support for new and current farms. You'll help train customers in how to best run their ...

Growcer Inc.

Horticulture Support Manager

Boston, MA · Remote

Horticulture Support Manager Full Time, Salaried Remote, United States of America About Growcer ... technical support for new and current farms. You'll help train customers in how to best run their ...

Nexera

Entry Level Remote Insurance Sales

Boston, MA · Remote

$1.5K - $3.2K/wk

About this role We're hiring entry-level Financial Sales Consultants for our remote team. You'll ... What we provide * Full licensing support -- we walk you through getting your Life and Health ...

Nexera

Entry Level Remote Insurance Sales

Boston, MA · Remote

$1.5K - $3.2K/wk

About this role We're hiring entry-level Financial Sales Consultants for our remote team. You'll ... What we provide * Full licensing support -- we walk you through getting your Life and Health ...

Booz Allen Hamilton, Inc.

Technical Writer

Lexington, MA · On-site +1

$69K - $158K/yr

Remote Work: Hybrid Job Number: R0241561 Location: Lexington,MA,US Share job via: Share Technical ... Experience supporting Air Force or DoD technical documentation programs * Experience with MIL-STD ...

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Entry Level Technical Support Analyst Remote information

See Boston, MA salary details

$16

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$47

How much do entry level technical support analyst remote jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for entry level technical support analyst remote in Boston, MA is $29.92, according to ZipRecruiter salary data. Most workers in this role earn between $23.51 and $33.94 per hour, depending on experience, location, and employer.

Is there such a thing as an entry level remote technical support analyst job?

Yes, entry-level remote technical support analyst positions are available and typically require basic knowledge of computer systems, troubleshooting skills, and customer service abilities. These roles often involve remote communication tools and may require certifications like CompTIA A+ or similar. They are suitable for candidates starting their careers in IT support.

How to get into entry level technical support analyst remote with no experience?

To start as an entry-level technical support analyst remotely with no experience, focus on developing basic technical skills such as troubleshooting, customer service, and familiarity with common tools like ticketing systems. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge and consider gaining hands-on experience through internships, volunteer work, or online labs to build your resume.

What is the difference between Entry Level Technical Support Analyst Remote vs Help Desk Technician?

AspectEntry Level Technical Support Analyst RemoteHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentRemote, home-based support for technical issuesTypically on-site or remote, assisting end-users
Industry UsageCommon in IT, tech companies, and support servicesWidespread across various industries including healthcare, education, and corporate
Job FocusDiagnosing and resolving technical problems remotelyProviding technical assistance and troubleshooting

Both roles involve technical troubleshooting and may require similar certifications. The main difference is that Entry Level Technical Support Analysts often work remotely and focus on diagnosing issues remotely, while Help Desk Technicians may work on-site or remotely, providing direct support to end-users. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Boston, MA? The most popular types of Technical Support Analyst Remote jobs in Boston, MA are:
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Entry Level Technical Support Analyst Remote jobs near you

Epic Analyst II Radiant

UpLevel Sourcing

Boston, MA • Remote

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Epic Analyst II — Radiant
Full-Time | Remote (US-based, excluding CA, HI, AK, DE) | Greater Boston Area Organization
The Opportunity
This is a fully remote Epic Radiant Analyst II role supporting one of the most mission-driven health systems in the country — a 100-year-old academic medical center in the Greater Boston area whose stated goal is to make Boston the healthiest urban population in the world by 2030. The role sits at the intersection of clinical operations and IT: you are the person who translates what the radiology and imaging teams need into technology that actually works for them.
If you are a Radiant-certified analyst who has spent at least two years doing serious business systems work, this is a position with genuine scope, a meaningful mission, and the flexibility to do the work from wherever you are.
The Role
As an Applications Analyst II — Radiant, you will function as the primary liaison between clinical business stakeholders and IT, with a focus on the Epic Radiant application. Day to day, that means:
- Supporting assigned customers in defining and designing business processes, identifying enabling technologies based on real operational requirements
- Actively seeking ways to apply technology to clinical workflows — researching trends, evaluating options, and advising on cost-benefit tradeoffs
- Assessing near-term needs through structured discovery, building business priorities, and translating them into actionable technical recommendations
- Consulting with subject matter experts to develop alternative technical solutions and advise on risk, options, and impact across systems
- Coordinating multi-system solutions and clarifying interdependencies across platforms
- Developing and maintaining credibility with both customer management and IT personnel — you sit at that intersection deliberately
This is a forward-thinking role for someone who is energized by the idea that technology, applied well, can meaningfully improve how care is delivered.
What You Bring
**Required:**
- Active Epic Radiant certification
- 2+ years of relevant experience in business systems analysis across multiple hardware/software platforms, or business unit experience that includes close collaboration with IT on system development and implementation
- Associate's degree or equivalent combination of education and experience
- Strong written and verbal communication — you can explain complex technical concepts clearly to non-technical audiences
- Proficiency in Microsoft Office
- Strong analytical and conceptual skills with a demonstrated track record on complex technical projects
- Ability to work across functions and manage multiple concurrent projects
- Currently residing in a state other than California, Hawaii, Alaska, or Delaware
**Preferred:**
- Bachelor's degree
- Previous experience in business process re-engineering or process improvement
- Experience organizing and executing projects from vision through implementation, including work with external contractors and vendors
- HL7 knowledge
*Note: Epic certification in the Radiant module is required. New hires without the certification must complete Epic's certification program within 30 days of completing the last required class.*
What We Offer
- Compensation is competitive and negotiable based on experience
- Full benefits package: medical, dental, vision, and life insurance
- Retirement plan
- Paid time off
- Fully remote work arrangement (US-based with state exclusions noted above)
- A mission and culture that gives the work real weight
Why the Greater Boston Area
The organization behind this role is rooted in Greater Boston — a region known for its density of world-class medical institutions, deep investment in health equity, and a culture that takes both innovation and community seriously. Even in a fully remote arrangement, you will be embedded in a system with a genuine regional identity: one that has served its community for more than a century and is now pursuing an ambitious, concrete goal for the next decade. For Epic professionals who want their work to connect to something larger, this is the kind of organization that provides that.
About the Organization
This is a large, mission-driven academic medical center with over a century of continuous operation serving its urban community. The organization operates across a broad scope of clinical services and is deeply committed to care for all patients regardless of ability to pay. Its IT infrastructure supports that mission at scale — including a fully implemented Epic ecosystem — and the Radiant analyst function plays a direct role in keeping that system aligned with the needs of the clinical teams it supports.