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Entry Level Technical Support Analyst Remote Jobs in Lawrence, MA

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

Technical Support Specialist About the job At parcelLab, we\'re reshaping how the world\'s leading ... Remote-friendly culture with flexible work environment * Collaborative, inclusive, and ambitious ...

MM International

Investment Data Analyst

Boston, MA · Remote

Boston, MA (Remote for good candidate but No PST candidates) Duration: 6+ months Contract Video ... primary support analyst for the client workstream that will include client master and client ...

Fisher Agencies

Remote Entry-Level Leader

Boston, MA · Remote

$155K/yr

As a Remote Entry-Level Leader, you will support and mentor sales agents, help monitor performance, and assist in developing sales strategies aimed at driving success after you learn the business ...

Fisher Agencies

Remote Entry-Level Leader

Boston, MA · On-site +1

$155K/yr

As a Remote Entry-Level Leader, you will support and mentor sales agents, help monitor performance, and assist in developing sales strategies aimed at driving success after you learn the business ...

American Income Life

Entry Level Sales

Boston, MA · Remote

$37K - $51K/yr

Role Description This is a full-time remote role for an Entry Level Growth Management position. The role will involve day-to-day tasks such as analyzing data, implementing growth hacking strategies ...

American Income Life

Entry Level Sales

Boston, MA · On-site +1

$40K - $54K/yr

Role Description This is a full-time remote role for an Entry Level Growth Management position. The role will involve day-to-day tasks such as analyzing data, implementing growth hacking strategies ...

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Entry Level Technical Support Analyst Remote information

See Lawrence, MA salary details

$16

$28

$45

How much do entry level technical support analyst remote jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for entry level technical support analyst remote in Lawrence, MA is $28.89, according to ZipRecruiter salary data. Most workers in this role earn between $22.69 and $32.79 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Technical Support Analyst Remote vs Help Desk Technician?

AspectEntry Level Technical Support Analyst RemoteHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentRemote, home-based support for technical issuesTypically on-site or remote, assisting end-users
Industry UsageCommon in IT, tech companies, and support servicesWidespread across various industries including healthcare, education, and corporate
Job FocusDiagnosing and resolving technical problems remotelyProviding technical assistance and troubleshooting

Both roles involve technical troubleshooting and may require similar certifications. The main difference is that Entry Level Technical Support Analysts often work remotely and focus on diagnosing issues remotely, while Help Desk Technicians may work on-site or remotely, providing direct support to end-users. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.

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Entry Level Technical Support Analyst Remote jobs near you

Remote IT Support Analyst

Emergency University

Boston, MA • Remote

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

We are seeking a highly motivated and skilled Remote IT Support Analyst to join our team. In this role, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring the smooth operation of our online training platform. This is a full-time, remote position with the opportunity for growth and advancement within the company.

Key Responsibilities:

- Provide technical support to our clients via phone, email, and remote access tools

- Troubleshoot and resolve technical issues related to our online training platform

- Collaborate with other team members to identify and address system and network issues

- Monitor and maintain the performance of our online training platform

- Document and track all support requests and resolutions in our ticketing system

- Communicate with clients in a professional and timely manner to provide updates on support requests

- Assist with the testing and implementation of new features and updates to our training platform

- Stay up-to-date with industry trends and advancements in technology to continuously improve our systems and processes

Qualifications:

- Bachelor\'s degree in Computer Science, Information Technology, or a related field

- 2+ years of experience in technical support or a similar role

- Strong knowledge of computer systems, networks, and software applications

- Experience with remote access tools and troubleshooting techniques

- Excellent problem-solving and analytical skills

- Ability to work independently and manage multiple tasks simultaneously

- Strong communication and customer service skills

- Flexibility to work occasional evenings and weekends, as needed

Why Work for Us:

- Opportunity for growth and advancement within a fast-growing company

- Competitive salary and benefits package

- Work from the comfort of your own home

- Collaborative and supportive team environment

- Make a difference in emergency preparedness and response by supporting our clients\' needs

If you are a self-motivated, tech-savvy individual with a passion for providing exceptional customer service, we want to hear from you! Apply now to join our dynamic team as a Remote IT Support Analyst.

Apply