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Entry Level Technical Support Analyst Remote Jobs in Lawrence, MA

Junior Support Engineer

Waltham, MA · On-site +1

$55K - $65K/yr

As a Junior Support Engineer, you will be the technical support line to our Customer Success Team ... Reproducing or isolating possible culprits using log analysis, data review, testing in development ...

Supply Chain Analyst II

Waltham, MA · On-site +1

$86K - $90K/yr

... Remote) Responsible for determining opportunities to automate, standardize and support business ... Specific duties will include: • Serving as business/technical subject matter expert (SME) for ...

Position: Entry-Level Manager - Leadership Development Track (Remote) If you're driven, coachable ... Coach and support a team of agents to reach and exceed performance goals * Lead by example through ...

Entry Level Sales

Boston, MA · Remote

$37K - $51K/yr

Role Description This is a full-time remote role for an Entry Level Growth Management position. The role will involve day-to-day tasks such as analyzing data, implementing growth hacking strategies ...

Entry Level Sales

Boston, MA · On-site +1

$40K - $54K/yr

Role Description This is a full-time remote role for an Entry Level Growth Management position. The role will involve day-to-day tasks such as analyzing data, implementing growth hacking strategies ...

Entry Level Sales Leader

Boston, MA · Remote

$37K - $51K/yr

Requirements This is a full-time remote role for an Entry Level Growth Management position. The role will involve day-to-day tasks such as analyzing data, implementing growth hacking strategies ...

Entry Level Sales Leader

Boston, MA · On-site +1

$40K - $54K/yr

Requirements This is a full-time remote role for an Entry Level Growth Management position. The role will involve day-to-day tasks such as analyzing data, implementing growth hacking strategies ...

Remote Entry-Level Leader

Boston, MA · On-site +1

$155K/yr

As a Remote Entry-Level Leader, you will support and mentor sales agents, help monitor performance, and assist in developing sales strategies aimed at driving success after you learn the business ...

Remote Entry-Level Leader

Boston, MA · Remote

$155K/yr

As a Remote Entry-Level Leader, you will support and mentor sales agents, help monitor performance, and assist in developing sales strategies aimed at driving success after you learn the business ...

Support Engineer

Waltham, MA · On-site +1

$55K - $64K/yr

Provide technical support for our entire workforce, whether they are in-office or remote, across ChromeOS and MacOS environments. * SaaS Administration: Learn the administration and maintenance of ...

You'll be the go-to person for end-user technical issues across a distributed, remote-first team ... Support end users across both Windows and macOS environments, including hardware, OS, and ...

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Entry Level Technical Support Analyst Remote information

See Lawrence, MA salary details

$16

$28

$45

How much do entry level technical support analyst remote jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for entry level technical support analyst remote in Lawrence, MA is $28.89, according to ZipRecruiter salary data. Most workers in this role earn between $22.69 and $32.79 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Technical Support Analyst Remote vs Help Desk Technician?

AspectEntry Level Technical Support Analyst RemoteHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentRemote, home-based support for technical issuesTypically on-site or remote, assisting end-users
Industry UsageCommon in IT, tech companies, and support servicesWidespread across various industries including healthcare, education, and corporate
Job FocusDiagnosing and resolving technical problems remotelyProviding technical assistance and troubleshooting

Both roles involve technical troubleshooting and may require similar certifications. The main difference is that Entry Level Technical Support Analysts often work remotely and focus on diagnosing issues remotely, while Help Desk Technicians may work on-site or remotely, providing direct support to end-users. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.

What are popular job titles related to Entry Level Technical Support Analyst Remote jobs in Lawrence, MA?

For Entry Level Technical Support Analyst Remote jobs in Lawrence, MA, the most frequently searched job titles are:

What job categories do people searching Entry Level Technical Support Analyst Remote jobs in Lawrence, MA look for?

The top searched job categories for Entry Level Technical Support Analyst Remote jobs in Lawrence, MA are:

What cities near Lawrence, MA are hiring for Entry Level Technical Support Analyst Remote jobs?

Cities near Lawrence, MA with the most Entry Level Technical Support Analyst Remote job openings:

Junior Support Engineer

Allego

Waltham, MA • On-site, Remote

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago


Job description

How you'll make a difference:

As a Junior Support Engineer, you will be the technical support line to our Customer Success Team who work directly with the customers in initial information gathering and triaging. Support Engineer will provide second tier, technical support utilizing application expertise, exploration of system data, and technology stack.  You will also work closely with Product Managers, Developers, Dev Ops and other experts to troubleshoot and identify solutions for customers utilizing built-in functionality whenever possible, identifying alternative approaches when necessary, building a reproducible case for identifying bugs, or clarifying product enhancement requests. 

You will be integral to Allego's success through:

  • Investigating support incidents escalated from the internal Customer Success Team. Support may include data gathering and documenting for clear understanding of the reported problem. 
  • Reproducing or isolating possible culprits using log analysis, data review, testing in development environments, and working directly with the external customer 
  • Identifying gaps in CS knowledge and push to close those gaps by escalation to responsible parties and creation of documentation where appropriate 
  • Be the Intersection of product expertise and customer insights to understand what the product functionality is capable of and how the functionality is put into practice 
  • Be able to advise PM, developers or CS when necessary
  • Be a customer advocate by submitting and track bug remediation and/or functional enhancement on customer behalf

Requirements

The ideal candidate will have:

  • Knowledge of relational databases and understanding of SQL 
  • Familiarity with cloud services (AWS a strong plus)
  • Ability to develop documentation based on information from software developers to support Customer Success and customers
  • Ability to work independently as part of a team that is largely remote
  • Bachelor's Degree, certification in a related field or 2 years experience working in a technical support, help desk, or SAAS operation environment 

Benefits

Allego offers a competitive, comprehensive benefits package, available to full-time employees on day one:

  • Medical, dental, and vision coverage
  • Unlimited vacation
  • Paid parental leave
  • Health Reimbursement Account (HRA)
  • Flexible Spending Account (FSA)
  • 401(k) with company matching
  • Short & long-term disability, AD&D, and life insurance
  • Allego stock options

Compensation: $55,000 - $65,000