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Entry Level Technical Support Analyst Remote Jobs in Springfield, MA

Technical Trainer

Hartford, CT ยท On-site +1

$32.75 - $43.75/hr

Works collaboratively with field SMEs, product engineers, technical support, manufacturing and ... Analyze content, target audience, job tasks and learner environments to make appropriate decisions ...

Helpdesk Support

East Hartford, CT ยท Remote

$19.75 - $26.50/hr

Technical proficiency in Help Desk requirements and methodologies. * Experience with remote ... Solid numerical and analytical ability. * Eligibility to work in the United States. * Willingness ...

Accounts Receivable Analyst

Hartford, CT ยท Remote

$24.25 - $30.75/hr

... remote client service delivery. Recruiting for this role ends on 08/01/2026 Work you'll do As an ... Support team members in resolving complex claims. * Support engagement management in pulling ...

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

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Showing results 1-20

Entry Level Technical Support Analyst Remote information

See Springfield, MA salary details

$15

$27

$43

How much do entry level technical support analyst remote jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for entry level technical support analyst remote in Springfield, MA is $27.44, according to ZipRecruiter salary data. Most workers in this role earn between $21.54 and $31.15 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Technical Support Analyst Remote vs Help Desk Technician?

AspectEntry Level Technical Support Analyst RemoteHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentRemote, home-based support for technical issuesTypically on-site or remote, assisting end-users
Industry UsageCommon in IT, tech companies, and support servicesWidespread across various industries including healthcare, education, and corporate
Job FocusDiagnosing and resolving technical problems remotelyProviding technical assistance and troubleshooting

Both roles involve technical troubleshooting and may require similar certifications. The main difference is that Entry Level Technical Support Analysts often work remotely and focus on diagnosing issues remotely, while Help Desk Technicians may work on-site or remotely, providing direct support to end-users. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.

What cities near Springfield, MA are hiring for Entry Level Technical Support Analyst Remote jobs? Cities near Springfield, MA with the most Entry Level Technical Support Analyst Remote job openings:

Sr. Systems Analyst - Remote

NAVA Software Solutions

Bloomfield, CT โ€ข On-site, Remote

Full-time

Re-posted 28 days ago


Job description

NAVA Software solutions is looking for a Sr. Systems Analyst
Details:
Sr. Systems Analyst
Location: Remote
Duration: 6-12 months
What You Will Do:
  • Preparation and documentation for testing
  • Identifying issues and potential solutions, managing defects, troubleshooting of issues
  • Supporting and monitoring production software releases

Skills and Experience You Will Need:
Experience with the following:
  • Prepare and maintain documentation that defines operational procedures, describes client requirements, and shares relevant analysis outcomes with internal and external stakeholders
  • Participate in functional and technical design discussions for new features and system changes
  • Validate new Web UI and Services processes
  • Prepare test plans and build appropriate test cases
  • Perform analysis and document results
  • Manage defect resolutions, warranty releases
  • Propose enhancements and process improvements
  • Support deployments with smoke testing in multiple environments
  • Volume, performance, regression testing as required
  • Conduct necessary testing and in-depth business analysis to find and resolve any potential issues prior to deploying into the production environment.
  • Constructively present testing results and propose adjustments that will improve results for our clients/vendors and strengthen our ongoing partnership.
  • Monitor, audit, and report on the processing of newly implemented trading partners to confirm their successful transition to the production environment.
  • Partner with other IT teams for process improvements
  • Monitor the production client setups and proactively prioritize, communicate, and resolve any process or system issues.
  • Partner with other IT teams to implement enhancements and defect fixes.
  • Partner with other IT teams to find and eliminate errors.
  • Build and maintain positive working relationships with internal colleagues (including IT, Sales and Marketing, and Operations) and external contacts
  • Support Manager with team goals and corporate strategies as well as assist with the training and coaching of other staff
  • IVR and Contact center experience.

NAVA Software Solutions logo

About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

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