Entry Level Technical Support Analyst Remote Jobs in Springfield, MA

Salary Range: $60,000 to $80,000

Job Posting End Date: August 20, 2026

We've Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all...The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune's 50 Best Workplaces for Diversity and as one of World's Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there's a home, and a flourishing career for you at Aflac.

Worker Designation - This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac? 

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

Undertakes all activities with attention to timeliness, productivity, and quality, within organization standards.

Strong analytical and problem-solving skills; ability to resolve problems through careful analysis and weighing of available options.

Ability to review exceptions and render decisions independently.

Excellent oral, written, and interpersonal communications skills.

Ability to work independently to set priorities, organize workload, delegate assignments, and handle situations with discretion and good judgment in the absence of formal guidelines and procedures.

Ability to independently contribute suggestions to improve department operational effectiveness.

Ability to use sound judgment in making non-routine decisions.

Proficiency and experience using Microsoft Office suite software.

Education & Experience Required

• Bachelor's Degree In a related field
• 5 or more years of product related experience.

Or an equivalent combination of education and experience

Education & Experience Preferred

• 3 or more years of group insurance experience in contract development analysis.

Principal Duties & Responsibilities

Analyzes sold case and underwriting documents to create new case and amendment certificates and policies for complex group life and disability cases; maintains issue documents for smaller standard cases and state specific statutory policies.

Interprets prior carrier certificates and policies; compares to company contracts to identify differences; works to close the gap on differences within filing area and communicates to client.

Provides contract administrative services to internal customer groups, supports staff in the processing of certificate and policy transactions, to support the achievement of customer service standards.

Acts as a subject matter expert in any contract automation projects; monitors contract automation processes in order to identify opportunities for improvement.

Accesses various systems to process sold case and underwriting data, and analyzes data to facilitate decision making.

Identifies and complies contract according to relevant principles to legal and regulatory controls that govern standard work practices.

Deploys a wide range of knowledge of sold case and underwriting documents, to enable the provision of first-class service internally and externally, and acts as an informal resource for less experienced colleagues where appropriate.

Works closely with the implementation team to manage the implementation of statutory business.

Manages statutory due dates to meet filing requirements, including application and new business set up coordination.

Develops reporting to ensure management of statutory programs and adheres to timeline requirements.

Handles complex customer / distributor / broker / colleague queries or service requests using technical, contract, certificate, and policy knowledge to provide information and advice in order to deliver customer satisfaction in line with service standards.

Collect and maintain Statement of Process of PLADS fulfillment, including process documentation, forms and training documentation in SharePoint.

Identify and build processes to include statutory fulfillment in the Smart Drafting Project for continuous improvement.

Performs other duties as required.

Total Rewards

The salary range for this job is $60,000 to $80,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer  

compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you'll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.