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Entry Level Technical Support Analyst Remote Jobs in Virginia

Media Trust

Operational Support Analyst

Mclean, VA · Remote

This role requires technical curiosity, precision, and a service-oriented mindset. You will serve ... This is a remote role based out of our McLean, VA headquarters. Occasional early evening or weekend ...

Cellebrite

Technical Support Engineer

Tysons, VA · On-site +1

... analyze and share digital evidence in legally sanctioned investigations while preserving data ... Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the ...

Oxley Enterprises®, Inc.

NOC Analyst (Remote)

Stafford, VA · On-site +1

$57K - $90K/yr

Remote in any United States jurisdiction not excluded from this job advertisement. Be the first ... Experience supporting federal government programs and enterprise-scale applications operating in ...

Memberstack Inc.

Entry-mid level role * 100% remote and flexible * Work with a team that is invested in your success ... We love helping our customers, and they love supporting us back (here's what our customers say ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

The Remote Support Technician provides technical assistance to users from a remote location ... Ability to analyze issues, identify root causes, and implement effective solutions. • Self ...

ihs

Academic Research Analyst (Remote)

Arlington, VA · On-site +1

Job Summary The Academic Research Analyst supports organizational decision-making by analyzing and ... to non-technical audiences. * Ability to manage multiple requests, prioritize work, and meet ...

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Entry Level Technical Support Analyst Remote information

What is the difference between Entry Level Technical Support Analyst Remote vs Help Desk Technician?

AspectEntry Level Technical Support Analyst RemoteHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentRemote, home-based support for technical issuesTypically on-site or remote, assisting end-users
Industry UsageCommon in IT, tech companies, and support servicesWidespread across various industries including healthcare, education, and corporate
Job FocusDiagnosing and resolving technical problems remotelyProviding technical assistance and troubleshooting

Both roles involve technical troubleshooting and may require similar certifications. The main difference is that Entry Level Technical Support Analysts often work remotely and focus on diagnosing issues remotely, while Help Desk Technicians may work on-site or remotely, providing direct support to end-users. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Virginia? The most popular types of Technical Support Analyst Remote jobs in Virginia are:
What are popular job titles related to Entry Level Technical Support Analyst Remote jobs in Virginia? For Entry Level Technical Support Analyst Remote jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Entry Level Technical Support Analyst Remote jobs in Virginia look for? The top searched job categories for Entry Level Technical Support Analyst Remote jobs in Virginia are:
What cities in Virginia are hiring for Entry Level Technical Support Analyst Remote jobs? Cities in Virginia with the most Entry Level Technical Support Analyst Remote job openings:
Entry Level Technical Support Analyst Remote jobs near you
Operational Support Analyst

Operational Support Analyst

Media Trust

Mclean, VA • Remote

Full-time

Posted 26 days ago

Job description

About The Media Trust

The Media Trust (TMT) is a leading provider of digital risk protection and compliance solutions, serving some of the world's largest publishers, ad tech platforms, and enterprises. We help secure the digital ecosystem by identifying, analyzing, and mitigating threats in real-time across websites, apps, and advertising environments.


Position Overview

The Analyst within the Media Scanner team is a key member of The Media Trusts Client Operations Group, responsible for ensuring the accurate and timely configuration and execution of our digital scanning and monitoring solutions and support delivery for TMTs suite of products and services. This role requires technical curiosity, precision, and a service-oriented mindset. You will serve as a bridge between internal systems, customer needs, and product delivery.


This is a remote role based out of our McLean, VA headquarters. Occasional early evening or weekend hours may be required during peak periods or high-priority project deliveries.


Key Responsibilities

  • Navigate and utilize TMTs internal platforms to support product setup and ongoing service delivery.
  • Respond promptly to incoming support tickets and internal communications via JIRA, Slack, and email.
  • Assist in onboarding new clients by setting up scanning accounts and configuring delivery parameters.
  • Analyze and process advertising tags, creatives, and campaign files for inclusion in TMTs scanning systems.
  • Perform system testing, troubleshooting, and quality assurance checks to ensure configuration accuracy.
  • Monitor service delivery for key accounts, identifying anomalies and ensuring adherence to performance metrics.
  • Collaborate with internal teams (e.g., Product, Engineering, Customer Success) to resolve client-facing issues and implement enhancements.
  • Maintain and improve internal documentation related to scanning workflows, system configurations, and client-specific requirements.
  • Participate in specialized initiatives and cross-functional projects to enhance operational efficiency and product innovation.


Qualifications

  • Associates degree or equivalent.
  • Bachelor's degree preferred (Business, Information Systems, Computer Science, or related field).
  • 1-3 years of experience in a client-facing technical or ad operations role, preferably in the digital advertising, publishing, martech, or media commerce industry.
  • Familiarity with online advertising concepts, ad tag structures (JavaScript, HTML5, VAST, etc.), and campaign workflows.
  • Strong organizational skills and attention to detail with a commitment to data accuracy and process consistency.
  • Ability to work both independently and collaboratively within a team-oriented environment.
  • Excellent verbal and written communication skills; able to translate technical issues into user-friendly language.
  • Proficiency with productivity tools including Microsoft Office, Google Workspace, and ticketing platforms like JIRA.
  • Self-starter and natural curiosity with a proactive attitude and a willingness to learn new systems and technologies.


Nice to Have

  • Experience working with publishers, ad tech platforms, or digital agencies in a technical or operations support capacity.
  • Exposure to or interest in web security, privacy compliance, or malware detection in online advertising.
  • Familiarity with Agile workflows and collaborative tools like Confluence, Domo or Qlik.


The Media Trust offers a collaborative working environment where growth is encouraged and nurtured. In addition, we offer competitive salaries and a comprehensive benefits package.


The Media Trust provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

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