ZipRecruiter

Log In

3

Entry Level Technical Support Analyst Remote Jobs in Virginia

Acxiom

Decision Support Analyst (Remote)

Richmond, VA · Remote

Provides data, analysis and recommendations to support multiple technical operations and ensure ... This position is not located in the aforementioned locations but applications for remote work may ...

Media Trust

Operational Support Analyst

Mclean, VA · Remote

This role requires technical curiosity, precision, and a service-oriented mindset. You will serve ... This is a remote role based out of our McLean, VA headquarters. Occasional early evening or weekend ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43.10K - $54.10K/yr

The Remote Support Technician provides technical assistance to users from a remote location ... Ability to analyze issues, identify root causes, and implement effective solutions. • Self ...

Memberstack Inc.

Entry-mid level role * 100% remote and flexible * Work with a team that is invested in your success ... We love helping our customers, and they love supporting us back (here's what our customers say ...

ihs

Academic Research Analyst (Remote)

Arlington, VA · On-site +1

Job Summary The Academic Research Analyst supports organizational decision-making by analyzing and ... to non-technical audiences. * Ability to manage multiple requests, prioritize work, and meet ...

Reid Agency

Remote Entry Level Sales Rep

Richmond, VA · Remote

$500 - $30K/wk

Provide excellent customer service and support to clients This is a 1099 - 100% Commission pay ... remote Entry Level Sales Rep position. Benefits Excellent Income Opportunity Bonuses Trips ...

next page

Showing results 1-20

People also search for

All JobsTechnical Support Analyst JobsEntry Level Technical Support Analyst Remote JobsEntry Level Technical Support Analyst Remote Jobs in Virginia

Entry Level Technical Support Analyst Remote information

What is the difference between Entry Level Technical Support Analyst Remote vs Help Desk Technician?

AspectEntry Level Technical Support Analyst RemoteHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentRemote, home-based support for technical issuesTypically on-site or remote, assisting end-users
Industry UsageCommon in IT, tech companies, and support servicesWidespread across various industries including healthcare, education, and corporate
Job FocusDiagnosing and resolving technical problems remotelyProviding technical assistance and troubleshooting

Both roles involve technical troubleshooting and may require similar certifications. The main difference is that Entry Level Technical Support Analysts often work remotely and focus on diagnosing issues remotely, while Help Desk Technicians may work on-site or remotely, providing direct support to end-users. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Virginia? The most popular types of Technical Support Analyst Remote jobs in Virginia are:
What are popular job titles related to Entry Level Technical Support Analyst Remote jobs in Virginia? For Entry Level Technical Support Analyst Remote jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Entry Level Technical Support Analyst Remote jobs in Virginia look for? The top searched job categories for Entry Level Technical Support Analyst Remote jobs in Virginia are:
What cities in Virginia are hiring for Entry Level Technical Support Analyst Remote jobs? Cities in Virginia with the most Entry Level Technical Support Analyst Remote job openings:
Entry Level Technical Support Analyst Remote jobs near you
Infographic showing various Entry Level Technical Support Analyst Remote job openings in Virginia as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.
Technical Support Analyst

Technical Support Analyst

Athena Technology Group

Arlington, VA • Remote

Other

Medical, Dental, Life, Retirement

Posted 3 days ago

Job description

Job Title:Technical Support Analyst

Location:Fully Remote - D.C. Metro Area

Employment Type:Full-Time

Job Summary

TheTechnical Support Analyst willbe requiredto handle internal and external customer interactions via email, phone, online and/or messaging applications in support of Zscaler's FedRAMP Cloud Solutions. The job responsibilities encompass coordination and collaboration with Federal Sales, Pre-Sales, Support, and Finance for new Support requests as well as working directly with Zscaler Engineering. The Analyst should bedetail-oriented,process-driven,and proactive in responding to and handling different queries.

Key Responsibilities

  • Ability to adhere to FedRAMP compliance requirements/assigned tasks

  • Engage with multiple teams and act as POC for Federal Provisioning needs

  • All support personnel will pass the following courses and achieve the following certifications within the first90 daysof hire:

  • Zscaler for Users Essentials (Certification)

  • Zscaler for Users Advanced (Certification)

  • Other - As specified by Client over the lifecycle of the Agreement (certifications and training may vary as the availability\offering\technology changes)

  • Answering product related queries through Client's Case application and inbound calls. Meeting SLAs. Ensure consistent Customer satisfaction (NPS/CSAT).

  • Document all Customer communication in Client's Case application

  • Escalate cases to the next Skill Levelin a timely manner

  • Constantly work on upgrading tech and product skills.

Qualifications

Required:

  • 2+ Years of Product Support experience, troubleshooting basic product/network issues

  • Must be a U.S. Citizen

Desired:

  • Associate's degree in information technology or related field or equivalent industry certifications

Additional Benefits

  • Performance Bonuses and annual salary reviews

  • Health,dental,and visioninsurance

  • Short Term Disability, Long Term Disability, and Life Insurance

  • 401(k) plan with company match

  • Opportunities for professional growth and development

  • A collaborative and inclusive work environment

ATG is an Equal Opportunity/Affirmative Action Employer.All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.

Apply