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Junior Technical Support Analyst Remote Jobs in Virginia

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

... remote support sessions. Your knowledge will guide customers through the implementation and ... From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical ...

Media Trust

Operational Support Analyst

Mclean, VA · Remote

This role requires technical curiosity, precision, and a service-oriented mindset. You will serve ... This is a remote role based out of our McLean, VA headquarters. Occasional early evening or weekend ...

kgs

Financial Analyst (REMOTE)

Chantilly, VA · Remote

... to support TGS and our government customer. The position is remote. We offer competitive ... to provide forward leaning technical, professional, and operational solutions. KGS enables ...

Cellebrite

Technical Support Engineer

Tysons, VA · On-site +1

... analyze and share digital evidence in legally sanctioned investigations while preserving data ... Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the ...

Koniag, Inc.

Financial Analyst (REMOTE)

Chantilly, VA · On-site +1

... to support TGS and our government customer. The position is remote. We offer competitive ... to provide forward leaning technical, professional, and operational solutions. KGS enables ...

Thriveworks

Senior Financial Analyst - Remote

Reston, VA · On-site +1

$89K - $111K/yr

Support budgeting, forecasting, and long-range planning across clinics, regions, and service lines ... Technical Skills * Advanced Excel required * Experience with BI tools (Power BI, Tableau, Looker ...

Aretum

Tier II Support Technician - Junior

Arlington, VA · On-site +1

$24.75 - $34/hr

Provide Tier II technical support for escalated end-user hardware, software, mobile device, printer ... Support remote users through remote access software, VPN technologies, and secure connectivity ...

kgs

Financial Analyst (REMOTE)

Chantilly, VA · Remote

... to support TGS and our government customer. The position is remote. We offer competitive ... to provide forward leaning technical, professional, and operational solutions. KGS enables ...

Maximus

Junior CIC Analyst

VA · On-site +1

... technical blockers to restore services and maintain operational continuity. - Support incident ... Remote #techjobs #clearance #veteranspage Minimum Requirements TCS217, T1, Band 4 #TSTECH ...

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Junior Technical Support Analyst Remote information

What are the key skills and qualifications needed to thrive as a junior technical support analyst remote, and why are they important?

To thrive as a Junior Technical Support Analyst Remote, you need a solid understanding of computer systems, troubleshooting, and basic networking, often supported by a relevant degree or technical certification. Familiarity with ticketing systems like Zendesk, remote desktop tools, and knowledge of operating systems such as Windows or macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are essential to deliver timely technical support and maintain customer satisfaction in a remote work environment.

What is the difference between Junior Technical Support Analyst Remote vs Technical Support Specialist Remote?

AspectJunior Technical Support Analyst RemoteTechnical Support Specialist Remote
Required CredentialsAssociate degree or equivalent, basic technical knowledgeHigh school diploma or equivalent, some technical training
Work EnvironmentRemote, entry-level support rolesRemote, customer-focused technical support
Employer & Industry UsageIT companies, tech support firms, software providersIT services, hardware vendors, software companies

The Junior Technical Support Analyst Remote typically requires foundational technical skills and an entry-level certification, focusing on troubleshooting and customer support. The Technical Support Specialist Remote may have similar credentials but often emphasizes customer service and product knowledge. Both roles are remote and common in tech industries, but the analyst role may involve more technical diagnostics, while the specialist focuses on customer interaction.

What does a junior technical support analyst do, especially in a remote role?

A Junior Technical Support Analyst provides first-level support for users experiencing technical issues with software, hardware, or network systems. In a remote role, they primarily communicate with clients or employees through email, chat, or phone to troubleshoot problems, guide users through solutions, and escalate complex issues to senior team members. They also document issues, maintain support records, and may assist with basic system updates or installations, all while working from a remote location. This role requires good communication skills, problem-solving abilities, and a basic understanding of IT systems.

How does a junior technical support analyst typically collaborate with other teams in a remote environment?

As a Junior Technical Support Analyst working remotely, you'll frequently collaborate with cross-functional teams such as engineering, product management, and customer service through digital channels like email, chat, and video calls. Effective communication and documentation are essential, as you'll often need to escalate complex issues or relay customer feedback to the appropriate team. Regular virtual meetings and shared task management tools help ensure everyone stays aligned and support requests are resolved efficiently. This collaborative structure not only enhances problem-solving but also provides valuable learning opportunities from more experienced colleagues.
What are the most commonly searched types of Technical Support Analyst Remote jobs in Virginia? The most popular types of Technical Support Analyst Remote jobs in Virginia are:
What cities in Virginia are hiring for Junior Technical Support Analyst Remote jobs? Cities in Virginia with the most Junior Technical Support Analyst Remote job openings:
Junior Technical Support Analyst Remote jobs near you

Technical Support Analyst

AvePoint

Richmond, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

About AvePoint: 

Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint's global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.

At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!

Overview

Are you a problem-solver with a passion for tech, cloud solutions, and AI? As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our cloud-based services running smoothly and ensures our customers stay ahead in a fast-evolving digital world. If you want to launch your career at the intersection of customer success and cutting-edge technology, this is the role for you.

What You'll Be Doing

As a Support Engineer, you'll be on the front lines of customer interaction, helping our enterprise clients tackle technical challenges within our software ecosystem. Collaborate with a dynamic team of developers, product experts, and customer success managers to deepen your expertise in troubleshooting and cloud support.

Your Key Responsibilities:

  • Cloud & AI-Driven Product Support: Become an authority on our software suite, mastering Microsoft technologies and cloud platforms like Azure and Office 365. You'll analyze and troubleshoot software issues, using insights from data logs and development resources to solve complex issues in the Microsoft Cloud.
  • Empowering Customer Success: Be a trusted advocate for our customers by offering effective, empathetic, and fast solutions via phone, email, and remote support sessions. Your knowledge will guide customers through the implementation and optimization of our products, ensuring they maximize the benefits of our cloud-based and AI-enhanced tools.
  • Collaborative Troubleshooting: Work closely with cross-functional teams to resolve issues and enhance our products. From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical issues are swiftly addressed.
  • Content Creation & Knowledge Sharing: Share your findings with a wider audience by contributing to public-facing articles that help customers resolve common issues. Your insights will help shape a knowledge base for our community.
  • Continuous Learning & Development: Stay on top of the latest tech trends and our product updates through hands-on learning, giving you an edge in cloud, AI, and Microsoft-based support.

Is This the Right Role for You?

We're looking for individuals who thrive in a fast-paced, tech-focused environment, are eager to learn, and bring new ideas to the table. If you're a team player with a strong drive for continuous learning and innovation, we want to hear from you.

What We Value:

  • BA/BS in an IT-related field (Computer Science is a plus!)
  • 3+ years of experience in technical support, IT helpdesk, or cloud support
  • Exceptional communication skills and a strong customer-focused approach
  • 2+ years of experience in the Microsoft tech stack (Azure, SharePoint, Microsoft 365, Windows Server, SQL Server, and IIS)
  • Hold one or more Microsoft certifications or equivalent
  • The ability to quickly learn and troubleshoot multiple proprietary software products

The Salary Range for this role is $50,00,000 - $60,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions-apply even if your expectations fall outside the range.

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