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Entry Level Technical Support Analyst Remote Jobs in Oregon

Sureify

Technical Support Analyst

OR · On-site +1

Role Overview Sureify is looking for an organized, curious Technical Support Analyst to join our Client Support Services team. This role is for someone who wants to be at the intersection of client ...

Steer

Technical Support Associate - Remote

OR · On-site +1

About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ... Prior success in a remote work environment. * Direct SaaS or startup experience. * Highly polished ...

OUTSIDE IN

EHR Support Analyst

Portland, OR · Remote

$36.38 - $40.15/hr

The Electronic Health Record (EHR) Support Analyst (ESA) provides technical, operational, and ... both remote and on-site assistance to clinical and administrative staff. * Troubleshoot EHR and ...

SpotMe

Technical Support Engineer (US - Remote)

OR · On-site +1

The Technical Support Engineer is the first line of defense and the first line of delight for our ... Analyze and reproduce product issues with strong technical reasoning, and narrow down a problem by ...

Sonsoft Inc

AVANTE APPLICATION SUPPORT ANALYST

OR · On-site +1

You contribute to a business and technical blueprint and customize the respective Software Package ... Support Analyst, senior consultant. Additional Information ** U.S. Citizens and those who are ...

Ping Identity

Senior Technical Support Engineer

OR · On-site +1

$70K - $87K/yr

As a Senior Support Engineer, you will be working in a customer-facing capacity dedicated to our ... Using your creative thinking, business and technical analysis skills to go beyond the existing ...

New

SOLV Energy

Project Cost Controls Analyst (Remote)

OR · On-site +1

... financial and strategic analysis that supports decision-making, performance tracking, and ... Convey a data-driven story to technical and non-technical audiences around key business insights ...

Symbotic

Technical Control Engineer

OR · On-site +1

... analysis, and sustainable solutions to ensure system reliability and operational excellence ... Provide advanced remote support for electro-mechanical, software, networking, andcontrols-related ...

PointClickCare

Canada- Sr Solutions Analyst (Care Services)

OR · On-site +1

$87K - $116K/yr

For Remote Roles : If this role is remote, there will be in-office events that will require travel ... Experience in a technical support position an asset * Expertise in Care Delivery for Senior Living ...

Defense Unicorns

Senior Technical Recruiter

OR · On-site +1

... and supporting them through interview debriefs and the selection process. * Analyzing and ... Experience working effectively in a fully remote or distributed team environment * Excellent ...

ClickHouse

Senior Technical Customer Support Engineer

OR · On-site +1

We are seeking a Senior Technical Customer Support Engineer to join our global Support Engineering ... Strong communication skills and the ability to work fully remote with reliable connectivity * A ...

Teamwass

Workday Analyst, Payroll

OR · On-site +1

... technical support, configuration support, reporting, testing, integrations, controls, data integrity, and process improvement. This is not an entry-level payroll role and is not intended to be a ...

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Entry Level Technical Support Analyst Remote information

What is the difference between Entry Level Technical Support Analyst Remote vs Help Desk Technician?

AspectEntry Level Technical Support Analyst RemoteHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentRemote, home-based support for technical issuesTypically on-site or remote, assisting end-users
Industry UsageCommon in IT, tech companies, and support servicesWidespread across various industries including healthcare, education, and corporate
Job FocusDiagnosing and resolving technical problems remotelyProviding technical assistance and troubleshooting

Both roles involve technical troubleshooting and may require similar certifications. The main difference is that Entry Level Technical Support Analysts often work remotely and focus on diagnosing issues remotely, while Help Desk Technicians may work on-site or remotely, providing direct support to end-users. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Oregon?

The most popular types of Technical Support Analyst Remote jobs in Oregon are:

What are popular job titles related to Entry Level Technical Support Analyst Remote jobs in Oregon?

For Entry Level Technical Support Analyst Remote jobs in Oregon, the most frequently searched job titles are:

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The top searched job categories for Entry Level Technical Support Analyst Remote jobs in Oregon are:

What cities in Oregon are hiring for Entry Level Technical Support Analyst Remote jobs?

Cities in Oregon with the most Entry Level Technical Support Analyst Remote job openings:

Entry Level Technical Support Analyst Remote jobs near you
Infographic showing various Entry Level Technical Support Analyst Remote job openings in Oregon as of June 2026, with employment types broken down into 40% Full Time, 52% Part Time, and 8% Contract. Highlights an 42% Physical, 2% Hybrid, and 56% Remote job distribution.

Technical Support Analyst

OR • On-site, Remote

Sureify
Insurance Services • 1 - 10 employees
Learn more about Sureifyexternal

Full-time

Posted 18 days ago

Job description

Role Overview

Sureify is looking for an organized, curious Technical Support Analyst to join our Client Support Services team. This role is for someone who wants to be at the intersection of client support, technical investigation, and operations.

In today's evolving tech landscape, the most effective support professionals are multi-disciplinary - capable of bridging client business flows and internal technical execution. Your primary mission is to ensure that issues raised in multi-vendor environments are clearly understood, documented, and routed to the right teams. You are the technical translator who makes sure nothing is lost between what the client describes and what our engineers need to act on to resolve the issue.

Key Responsibilities
  • Multi-Vendor Triage & Translation: Participate in triage calls involving clients and 3rd-party vendors. Analyze reported issues and determine if the reported issue falls within Sureify systems or an external partner and direct the resolution path accordingly. 
  • Investigation and Analysis: Go beyond note-taking by performing initial investigation of issues by querying data and reviewing logs. You'll use SQL (or similar tools) to pull information from databases, and add technical context to your tickets.
  • Ticket Creation: Translate client discussions into clear, actionable internal tickets for both Project/Development and Production/Support.
  • Global Coordination: Facilitate hand-offs with our India-based engineering teams, including occasional early-morning syncs to align overnight progress with US client priorities.
  • Internal Documentation Management: Design and structure our Professional Services Confluence sites. This includes organizing the site structure, maintaining page content, and keeping our internal "source of truth" accurate and easy to navigate. 
  • Client Satisfaction: Own the end-to-end process for customer satisfaction surveys and feedback loops. This includes facilitating surveys, analyzing response data, and presenting actionable insights to leadership to improve our service delivery.

Customer Operations: Take ownership of customer operations projects, such as support portals - gathering requirements, defining scope and delivering solutions to internal teams for ongoing operations.

Qualifications & Requirements
  • Experience: 2+ years of experience in technical support, IT operations, coordination, or a data-adjacent role.
  • Technical Foundation (Required): A working understanding of how web applications and APIs work, and the ability to do basic troubleshooting (reading logs, inspecting API responses, recognizing common error patterns).
  • Querying Skills: Hands-on exposure to SQL is required. Familiarity with JQL (Jira) and NRQL (New Relic) is a plus - if you haven't used them, you should be comfortable picking them up quickly.
  • AI-Augmented Workflow (Required): You should be a regular, proficient user of AI tools in your day-to-day work. We treat AI as a force multiplier for accuracy, speed, and technical depth, and we expect everyone on the team to do the same.
  • Education: Bachelor's degree in Information Systems, Computer Science, Business, or a related field - or equivalent practical experience.
  • Location & Hours: Must be based in US Eastern or Central Time. Your standard day will overlap with Pacific Time client meetings, and you'll occasionally take early-morning calls (roughly 7-8 AM ET) to sync with our India team during their evening hours. As with most support teams, there may be occasional shift adjustments to cover critical production needs, but this is not a 24x7 on-call role.
  • Mindset: Proactive, organized, and analytical. You take ownership of follow-ups, close the loop after meetings, and exercise good judgment about when to escalate versus dig deeper yourself.
  • Communication: Clear written and verbal communication - you'll be the bridge between clients, vendors, and engineers, so being concise and precise matters.

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